AAMI Insurance

@sunnymohan @tonytardio Hi there Manoj. We are sorry to hear you are unhappy with your claims experience. We would love the opportunity to look into this further for you. Please send us a private message with your details. - Eliza

Terrible experience lately with @AAMI. My car was towed to a body shop here in Melbourne over 6 weeks ago. No one looked at it for the first 15 days, and I only got the quote after follow-ups on the 17th day. Now the repairer designated by @AAMI says the vehicle won’t be ready until 30 April—3 months from the day it was towed. A new car is built in a day, yet bodywork takes 90 days? 😲 It’s shocking how such large companies, supposedly covering your risk, are so terrible at operations. Despite speaking to multiple people, they still haven’t provided a loan car—even after breaching their initial SLA for providing a quote on time. When I contacted their complaints team, they said they’d get back to me within 30 days.

Time has come to reveal that I’ve not had a good experience dealing with @AAMI . Almost 7 weeks since my car was stolen they’ve been stonewalling paying me. I’ve escalated matter to the Australian Financial Complaints Authority. So everyone knows insurance company is @AAMI

@lucky_rae Please send through a private message if you require assistance with a policy or claim. - Dee

@SuncorpGroup Why is it so hard to log in to Suncorp Internet banking and the Suncorp app. Everything is wrong which it's not. Seems like someone is interfering with my bank. I need to change my password but can't do that either. So sick of trying.

#BREAKING: Suncorp announces FY26 #HalfYearResults. CEO Steve Johnston presents the results #live at 10:30am AEDT. Watch here: bit.ly/4rrdUf8

A developing tropical low is likely to intensify into a Tropical Cyclone, impacting far North Qld on Thursday, before tracking into the NT and WA over the weekend and into next week. Visit aami.com.au/aami-informed/… for important steps on how to prepare. x.com/BOM_au/status/…

@AngryCrowsFan That's terrible news, we appreciate you advising of this, our team will be ready to assist all affected customers. Please stay safe. - Dee

@AAMI big clam coming your way. There’s been a Carr crash at marvel stadium. 23 man collision & a power outage.

@TharsiyaJan We have replied to your private message. - Dee

@AAMI I have DMed the details. I have raised a complaint with IDR and I am planning to go to AFCA for this. This is really ridiculous and misleading and misrepresentation of information you deny claim saying you won’t insure drivers with suspension whereas your system says otherwise

@AAMI : You rejected my claim stating I didn’t disclose my suspension if I had you wouldn’t have insured me honestly I didnt hear that in the renewal call I heard any accidents in the past and said No but I was able to get a quote marking suspension for a low price? Can u explain

Stay safe if you are in Central & South East Queensland. Heavy rainfall and possible flooding in the coming days. If affected, lodge a claim via the AAMI mobile app or visit aami.com.au/claims-policy/…. We’re here to help. x.com/bom_au/status/…

@TheSarge61 Hi there, I can understand how frustrated you must be with the increases to your renewal. Please know we are able to help review your renewal and see what might be causing this increase. Please send us a PM with your policy details or call through on 13 22 44 -Ollie

@AAMI just received my car insurance renewal - policy increase nearly 30%. Hardly drive the car, no claims - how do you justify this? Try again or I'll go elsewhere.

@mcdonellaussie Hi there Mark. Thanks for sharing your positive experience. We love to hear it. Have a great day! - Eliza

@tonytardio @AAMI Oh the first person who hit me was not insured I paid the excess to get the job done. After it was all finished I had my excess refunded.

Stay safe if you are in South Australia and Victoria. Heavy rainfall and possible flooding in the coming days. If affected, lodge a claim via the AAMI mobile app or visit aami.com.au/claims-policy/…. We’re here to help. x.com/bom_au/status/…

@OLoughlin_D We are able to assist with your complaint. Please PM us with your details so that we can provide help. Thanks - Josh

@AAMI A 'surface clean' doesn't fix 8 weeks of meth outgassing in seat foam. My kids would be breathing those fumes every time the heater or AC is on. A bucket and sponge doesnt cut it. Would you put your family in a mobile drug lab?

Hey @AAMI, @Suncorp my stolen vehicle has confirmed positive meth contamination. The repairer initially quoted a full interior refit, later removed after insurer review. No NATA-accredited lab testing conducted. Hire car support ends tomorrow. Would you put your family in it??

@OLoughlin_D Hi Daragh. I appreciate your concern over the safety of your car. For further assistance please PM us with your details, and we can help you from there. Thanks - Josh

@AAMI Thanks Ollie. Still waiting since Dec 15. Thieves had car 6 days; recovered Dec 29. Why did AAMI order the assessor to ignore his refit recommendation for a mere surface clean after 8 weeks of meth/bio contamination? Would you expose your kids to that??

@DissentSignal Hey Dissent, I'm not able to PM customers directly (privacy reasons). However, you can email the social team on social@aami.com.au and include your X interaction case number '355866' in the subject line for me. I will be able to assist there if you're not able to send a PM -Ollie

@AAMI Please DM me as I can't DM at all on this app

If you have been impacted by the recent bushfires or ex-Tropical Cyclone Koji, we're here to help. Make a claim online using the AAMI App or by visiting us at aami.com.au/claims.

@DissentSignal Hey Dissent, thanks for your comments. That's annoying to hear of the lengthy delays with the payout and issues with the builders on your claim. Please send me a PM with your claim and contact details. I can help raise a complaint to ensure this is followed up -Ollie

@AAMI I will never in my life give AAMI another cent of my money. They have taken a year and a half and they still haven't paid out my home insurance claim and them and their builder "ARC" are grossly incompetent frauds.

Be prepared for heavy rain & localised flash flooding for the remainder of the week across South East QLD. Visit us at aami.com.au/floodstorm for important steps on how to prepare. Stay safe. x.com/bom_au/status/…

@wildnez Hi there, we’re really sorry about the long wait and the runaround you’ve experienced. That’s not the service we want for our customers. Please DM us your details so we can look into this and help get you through to the right team as quickly as possible. - Rian

@AAMI your customer service sucks. Your case handling sucks. Been on hold for 35 mins already, have been passed on from one dept to another like a football and still can't speak to the right person. I regret choosing you for my car insurance.

Tropical Cyclone Mitchell is expected to make landfall across Pilbara coast WA in the coming days. It's time to prepare now. Visit aami.com.au/aami-informed/… for important steps on how to prepare x.com/bom_au/status/…

@Brado1973 Hi Rollo! Thanks so much for reaching out, and we're really sorry for any inconvenience this may have caused. We’d be happy to look into this for you, please send us a direct message when you get a chance. – Nora twitter.com/messages/compo…

@AAMI last Friday I spent 30mins on a virtual chat, trying to get a Balance for a debt with AAMI Today I have been on and off hold for over an hour. I can only assume you no longer require payment and the account settled. I’ll now stop the direct debt. Lucky I’m with AAMI.

@adaptive_ape Hi! We understand your frustration, and we’re sorry for the disappointment this increase has caused. We’d really like the opportunity to look into this for you. Please send us a DM so we can assist further. - Nora twitter.com/messages/compo…

@AAMI please tell me how you can justify an 11.3% increase in my car insurance premium when I didn’t make any claims last year and the National inflation rate is <4%. @AAMI seems an example of greedy big business ripping off consumers and driving up the cost of living.