Air France

Several fake Air France accounts are active on X. Our customer service can only be reached by WhatsApp and Messenger, so please never share your personal information outside of these platforms ⚠️​ Messenger : bit.ly/47aT1KI WhatsApp : bit.ly/47b0eu9

@snpfp @AirFranceFR @flyingblue Hello, we are sorry for the delayed response time. To follow-up with Customer service, please kindly contact our advisors on Whatsapp (bit.ly/3TC7o3N) or Messenger (bit.ly/37vLOFO) with your claim reference. Thank you.

@airfrance @AirFranceFR @flyingblue Flights cancelled on 1st April 2026. Cancellation fee EUR 70 x 3 paid immediately. Multiple calls and interactions, but the miles and tax amount have not been refunded. Call centre staff are also frustrated that they are receiving multiple calls from passengers and that HQ is not responding. How long should I wait? @EmmanuelMacron @fracsaero @PhilippeTabarot

@mstefanec @Starlink Enjoy the connection on board and have a great flight ✈️

Way to go @airfrance . Free @Starlink on the flight.

@ParkMusk Hello, we would like to reassure you that these are the usual processing times. Your case is currently being handled. You will be informed directly by email of any updates regarding its progress. Thank you for your understanding.

Hello, we are very sorry for this situation. We invite you to send a new message to our customer service department on WhatsApp bit.ly/3TC7o3N indicating your X username in order to facilitate your identification and being assisted promptly. We'll pass your previous messages on. Thank you.

@airfrance I am still waiting to be connected to an agent on WhatsApp since 9th March 🙄🤔 can you please answer my simple question on here?

@airfrance website says elderly transit passengers can get mobility assistance, what age range is this please?

@Obnoxious_Wolf Hello, we are sorry for the late delivery of your luggage. To follow-up with our baggage service, please DM WhatsApp bit.ly/3TC7o3N or Messenger bit.ly/37vLOFO with your baggage reference (e.g. CDGAF12345). Thank you.

@airfrance I have lost luggage sitting at cdg and I’ve been waiting for it to be delivered since Tuesday. Customer support keeps telling me to call daily but then says they have no way to find out why my luggage can’t be delivered to my hotel

@andrewmhickey Hello, we are sorry for the delay in responding. Our customer support team will provide you with the appropriate response to your needs. Please kindly click here : WhatsApp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you in advance.

@airfrance I’m trying to add my global entry cards to my reservation and nobody ever picks up when I call. 📞

@zequeen5 Bonsoir, nous vous remercions d'avoir pris le temps de nous écrire. Les retours de nos clients, positifs comme négatifs, nous permettent d'améliorer nos services. Nous faisons donc suivre vos remarques à l'équipe dédiée. Bonne soirée.

@airfrance pourquoi laissez vous embarquer des gens avec de volumineux « bagages cabines » cela complique l’embarquement et vous met à risques pour le take off . Ne serait il pas possible de les collecter au boarding et les mettre en soute #AF7410 un joyeux bordel

@Martin_Barber Hello, thank you for your message. Our customer support team will provide you with the appropriate response to your needs. Please kindly click here : WhatsApp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you.

@airfrance Is it correct that Air France does not offer a vegetarian (VLML) option in long-haul business class, only vegan (VGML) and Asian Vegetarian (AVML)? I see you offer meat-eaters a choice of a vegetarian main course on board but only with a non-veggie starter.

@saadagk @AirFranceFR @IATA Hello, thank you for your message. Our customer support team will be able to assist you. Please kindly click here : WhatsApp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you in advance.

My daughter was supposed to fly back to YYZ from JED (via RUH) on @AirFranceFR @airfrance flight last week. They sent an email announcing they are cancelling our flight and we are eligible for a 'full refund'. But Until now I have been paid only about 15%! @IATA is this fair?

@Phoenixx_girl Hello, thank you for your message. Our customer support team will provide you with the appropriate response to your needs. Please kindly click here : WhatsApp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you.

@airfrance I need help changing my flight asap. Can anyone assist?

@fabibelloto Good evening, we would like to reassure you that these are the usual processing times. Your case is currently being handled. You will be informed directly by email of any updates regarding its progress. Thank you for your understanding, and we wish you a pleasant evening.

@airfrance Worse customer service, I've been waiting for almost two weeks for an update on a suitcase damaged by the company and so far nothing has been responded to

Several fake Air France accounts are active on X. Our customer service can only be reached by WhatsApp and Messenger, so please never share your personal information outside of these platforms ⚠️​ Messenger : bit.ly/47aT1KI WhatsApp : bit.ly/47b0eu9

@YariAzzo Hello, we are sorry for the delayed response time. To follow-up with Customer service, please kindly contact our advisors on Whatsapp (bit.ly/3TC7o3N) or Messenger (bit.ly/37vLOFO) with your claim reference. Thank you.

@airfrance - traveled back in Feb, paid add. 175$ chose my seat. At gate seat not avail. Still waiting on refund! Customer service is a joke. Unreal this experience!!

@JeanneCarolineJ @AirFranceFR Bonsoir, nous sommes navrés que vous n'ayez pas apprécié toute votre expérience avec nous. Nous vous invitons à nous écrire par ici wwws.airfrance.fr/claim, si vous souhaitez nous en dire davantage. Bonne soirée !

@airfrance @AirFranceFR Dites donc ... vos salles lounge sont très décevantes ... Le buffet ? On se croirait dans une cantine d'entreprise... ou dans un buffet d'un hôtel lamda ... C'est un peu du niveau de comme va la France : RAS plus d' exception, plus de "à la française"

@svsanchezc Hello, our customer support team will provide you with the appropriate response to your needs. Please kindly click here : whatsapp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you !

I need an answer regarding the refund of the money I have been reporting since March. No answer jet, except for the fake account that tried to scam me @airfrance @airfrance @airfrance

@matutin0s @AirFranceKLM Hello, we are sorry for this situation. To follow-up with our baggage service, please DM WhatsApp bit.ly/3TC7o3N or Messenger bit.ly/37vLOFO with your baggage reference (e.g. CDGAF12345). Thank you.

@AirFrance @AirFranceKLM @AirFranceIN Case BERAF34337 – my baggage AirTag has consistently shown the same location at New Delhi Airport (T3) since March 12 (now April 13). No response to my proposals What should I do next? Please escalate manual trace DEL + RUSH.

@oku_yungx @Delta @Starlink Hello, we are sorry to read your disappointment. Our new Wi-Fi powered by Starlink is being progressively rolled out across our fleet, so it may not have been available on your flight yet. We’re continuously working to improve the experience. Have a nice evening.

@airfrance & @Delta please patronize @Starlink . Your internet annoys my bone so badly. I can’t keep up with anything. FIX THIS.

@isacast3lari Olá, agradecemos a sua partilha! Ficamos felizes pela sua ótima experiência.✈️ Até breve.

amo mt viajar com a @airfrance é sempre uma paz, ja viajei horrores nunca tive problema, os atendentes sempre mt simpaticos e queridos, as comidas são boas… nunca nem peguei turbulencia e eu viajo realmente mt com eles desde novinha. sou fiel mesmo (obvio quando o preço da)

@PriyankaSh27874 Hello, we are sorry to read your disappointment. We invite you to write to us through here wwws.airfrance.fr/claim if you would like to tell us more. Thank you.

@airfrance @airfrance- what if WhatsApp customer service is not able to help me? Where do I complain? Not happy with their answers, almost bought the upgrade and they said can’t proceed. Flight is tom morning.

@BDDTRAVEL Hello, thank you for your message. Our customer support team will provide you with the appropriate response to your needs. Please kindly click here : whatsapp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you.

@airfrance help me upgrade my cabin from CDG to MLA. Booked through yourselves.

@BiniBule Hello, we are truly sorry about this situation. Our customer support team will be able to assist you. Please kindly click here : WhatsApp ➡ bit.ly/3TC7o3N or Facebook Messenger➡ bit.ly/37vLOFO. Thank you.

@airfrance you cancelled my flight and rebooked it. And now you downgraded it to an economy. I’ve a health condition and I couldn’t reach to anybody to get this fix. Could someone help me to fix this please.