Ask PlayStation

You can buy PlayStation consoles from authorized retailers to ensure functionality, product authenticity, return policy and warranty coverage. To purchase, visit playstation.com/ps5/buy-now/. Models, availability, offers may vary.

Each PULSE Explore wireless earbud has a volume button at the top. Use the tactile dot on the “+” side of the volume button to adjust levels without having to take off the earbud. 💡Adjust volume on PULSE Explore wireless earbuds #volume" target="_blank" rel="nofollow noopener">playstation.com/support/hardwa…

"When does my current PlayStation Plus plan expire?" With the PlayStation App, you can check your next payment date on the go! 💡How to manage your subscriptions on PlayStation Store playstation.com/support/store/…

With the PlayStation Accessories App, you can update DualSense Edge firmware and customize controller settings on your Windows PC! 💡How to Set Profiles for the DualSense Edge on Your PC playstation.com/support/hardwa…

You can change the background of the Welcome Hub on PS5✨ Customize your background and widgets in the Welcome Hub and enjoy your own style! 💡How to customize the Welcome hub on PS5 consoles playstation.com/support/accoun…

Press the PS button once on your DualSense to access additional settings. You can adjust 📺Output device settings 🔊Volume levels 🗣Voice chat 💡How to use DualSense wireless controller playstation.com/support/hardwa…

"The game download on my PS5 console doesn't start...😐" If so, please try our troubleshooting steps in the image! ⚙️Troubleshooting when a game cannot be started playstation.com/support/games/…

Always use a valid and accessible email address as your sign-in ID, so you can easily recovery your account. 💡How to change your sign-in ID #change" target="_blank" rel="nofollow noopener">playstation.com/support/accoun…

"I want to download a new game, but my PS5 doesn't have enough storage space😭" In that case, you can transfer data from your PS5 console to these types of storage devices! 💡How to Manage PS5 Storage Space playstation.com/support/hardwa…

Dealing with PlayStation 5 console power issues? ・PS5 turning off unexpectedly during use ・Console not powering on Try troubleshooting with PlayStation Repairs (Issue Diagnosis). ⚙️PlayStation Repairs repairs.playstation.com/s/?language=en…

[Backwards compatibility] Over 4,000 PS4 games are playable on PS5✨ Your digital PS4 games and PS4 save data can be transferred to your PS5. Check out the FAQ for more! 💡PS5 Backward compatibility playstation.com/support/games/…

PS3 system software update 4.93 is available now✨ Please check our page for the latest system software features and how to update. 💡PS3 system software update playstation.com/support/hardwa…

PlayStation Portal system software update version 7.0.0 update is now available✨ Please check this page for the details on how to update. 💡PS Portal system software update playstation.com/support/hardwa…

With the PlayStation Portal Remote Player, you can enjoy compatible games installed on your PS5 console in handheld form🎮 Our FAQ below shows how to set up and start! 💡How to use remote play playstation.com/support/hardwa…

Starting today, PS5 system software will be updated to version 26.02-13.00.00 in a phased release✨ For information about the latest system software features or if you would like to update manually, please check our guide. 💡PS5 system software update playstation.com/support/hardwa…

PS4 system software update 13.50 is available now✨ Please check our page for the latest system software features and how to update. 💡PS4 system software update playstation.com/support/hardwa…

🤔"I want to hide notifications from PlayStation when I'm gaming and change it back afterwards!" Customize which pop-ups to display and when to see them from the [Notifications] setting on PS5! 💡How to manage notifications on PS5 playstation.com/support/accoun…

🔒Does one of your games have a padlock icon? 🔎Unable to find a specific game purchase or add-on? 💥Does a game unexpectedly shut down? Try restoring licenses for the cases above. 💡How to restore licenses on PS5/PS4 playstation.com/support/games/…

Supported PS4 games can be upgraded to their downloadable PS5 versions. In addition, this page also shows how to access available bonus content (such as art books and soundtracks) on the PS5. 💡How to upgrade supported PS4 games to PS5 playstation.com/support/games/…

If your digital game freezes or crashes during gameplay, try these troubleshooting steps. ⚙️Troubleshooting Freezes/Crashes playstation.com/support/games/…

Want to change the cover of your PS5 console or install a supported M.2 SSD? Please refer to our guide below! *The FAQ also includes information about the new PS5. 💡How to remove and replace PS5 console covers playstation.com/support/hardwa…