Aussie Broadband

High-speed upgrades are here!⚡ Not seeing your new speeds? Do a power cycle: 1. Unplug your router at the wall 2. Wait 1 minute 3. Plug in and power on!

@MsKatastrofic Hi there! We did experience a service outage in 3121 - the outage has now been resolved. If you're still facing these issues - please restart your router/modems and check your cables! No luck? Please reply with an invoice number so we can take a look for you! - Roey :)

@Aussie_BB any update on this outage in Melbs 3121 and when it might be back up? Please and thank you haha out of your control but need to tell work something as I wfh!

@w00kiee77 Hi Ben, we did experience a service outage yesterday and we believe the issue is now resolved. If you are still facing connection issues, could you please try restarting your hardware? No luck? Please reply with an invoice number so we can take a closer look for you. - Roey :)

Hey @Aussie_BB , have you guys fallen off the planet in Sydney? I haven't have any internet for a while now and now the app has 💩 itself

@Baumann_Mac Hey Ron, glad to hear you got the assistance you needed from our team today! Experiences like this make our day - thank you for the kind words! - Roey

@alexonline888 Hi Alex, thanks for reaching - we're sorry that wait has been long. We have been experiencing longer wait times than usual, however this is not service and experience we aim to provide. Live Chat with us on our website as an alternative so we can assist! - Roey

Hi @Aussie_bb, trying to help one of your customers with their years-old Aussiebb.com.au email address not working via IMAP. I've been on hold for 25 minutes, how long does it take to get through? You're famously very customer friendly but I'm absolutely not feeling it.

@VaperNt @tpg Hi there, thanks for this amazing feedback we really do appreciate it! We're so glad to hear our updates have made the difference for you! Thanks for choosing us💚! - Roey

@Aussie_BB its great that you alert us to broadband outages and restoration, this saves us having to deep dive into issues. Thankfully, sometimes the alert does no affect us, but appreciate communication. Much more customer focused than @TPG

@fpsfixx Hi Fpsfixx, we're sorry to hear that, that is not the experience we want you to have. I would love to take a look at this for you. If you could please reply back with a recent invoice number so we can review this and get in touch with you! - Thanks, Roey

@Aussie_BB no internet

@PandaTVoce Hi PandaTVoce, I am sorry to hear your having issues with our connection in Mernda. I would love to investigate this for you. Please reply back with and invoice or fault number so I can take a closer look for you. - Thanks, Roey🙂

Anyone else's aussie broadband stuffed in mernda ? Or around there @Aussie_BB

@adriancantrill Hi Adrian, there shouldn't be an issue with Carbon. This may be an error due to the lack of information on what is available at the address. Please reach out to our Business Support team on 1300 480 905 so they can assist you with this - Roey🙂

@Aussie_BB is there a problem with carbon? trying to order a new EE and when i go to request quote (i HAVE to do this as part of ordering) it says it timed out. Seems to be constantly calling the quote API and waiting.

@xarcrius Hey Kyle, IPv4 and IPv6 are assigned dynamically by default, apologies this was not relayed to you correctly. At the moment we currently do not offer static IPv6 addresses - Nick

Hey @Aussie_BB When I first signed up, a support person told me that IPv6 addresses were static on the FTTP plans. Now, after a power outage, my IPv6 address has changed, and another support person told me that IPv6 is not static… So… what gives?

@doofus_doofus Hey Christopher, I love the commitment. I don't want to parrot the previous replies, but we're trying to have eSIMs available in the very near future. Please give us a bit more time! 😅🥺 - Nick

@Aussie_BB Any update on this - can’t blame a guy who keeps asking since 2022!

@Aussie_BB Wondering if there is going to be esim on your mobile plans anytime soon… yes I ask this every now and then… Love your internet, want to love your mobile plans as well!

@kanu118 Hey Kanu118, that’s not ideal 😕 Evening speeds should be better. Are you on Wi-Fi or Ethernet? Wi-Fi can impact results. I'd suggest raising a fault through the MyAussie app, or coming through to our Live Chat team if the phone queues are busy, we'd love to check it out - Nick

@Aussie_BB What's the point of paying for high speed when your evening speeds are so terrible! I pay for 250 Mbps and I get 50 Mbps in evenings! Horrendous. Also 2 hour wait times to contact customer service - it's a joke.

High-speed upgrades are here!⚡ Not seeing your new speeds? Do a power cycle: 1. Unplug your router at the wall 2. Wait 1 minute 3. Plug in and power on!

@cicohipe @AKOz100 @Reddit @NBN_Australia This is a hoax

@AKOz100 @Reddit @NBN_Australia @Aussie_BB EE should be a duplex connection. what's going on there.

Someone on @Reddit posted @NBN_Australia's 50 gigabit Ethernet enterprise speedtest by @Aussie_BB. imgur.com/a/xSRJumu

@debbishdotcom Hey Deborah, that's definitely not normal! Please reach out to our phone or live chat team and we'll investigate for you. Would also recommend checking Fibre eligibility to replace the old copper connection. You can do so via here; bit.ly/4phAepy

@Aussie_BB I notice my modem is on & offline a lot over the past couple of weeks. Is there any reason - postcode 4655 (Craignish). I also notice the wireless thing at the back is a bit discoloured. Could it be that it needs replacing?

@arulok Hey Michael, doesn't sound like a good start to the new year! If you haven't already, please reach out to our phone or live chat team and we can check out what's happening and help you out. - Nick

Anyone else experiencing an outage with @Aussie_BB and OptiComm on New Years morning?

@rob_trew Hi Robert, I’m really sorry you were given conflicting information across multiple calls. That’s not the experience we want for anyone. Could you please send us an invoice or fault number, so I can take a further look into this for you and work to resolve your issue. - Roey 🙂

@Aussie_BB maybe can use the time to train your staff better after 3 different phone calls I was incorrectly given wrong information and have now wasted a lot of hours of time trying to fix your mistakes.

Another year is almost over – time to enjoy the break. Below are our festive season opening hours (in AEDT). For dates not listed, our usual hours apply. We wish everyone a safe Christmas season and a happy new year!

@LovedaySel86887 @AussieBroadband In that case, would you have a fault number, this would've been texted to you after raising your dropout issue. If you do please send that through so we can look at it for you. - Roey 🙂

@Aussie_BB @AussieBroadband Dont have an invoice yet just joined

@Aussie_BB Just signed up with @AussieBroadband. Had a technician out for constant dropouts, yet no follow-up at all to check if my internet improved. That’s customer service 101 — and it’s your role, not mine, to follow up. Still not working. Very disappointed 😔 #Internet

@DumpDazeComics @BackPocketVids It looks good on you!🤗

With a Christmas trip to NZ, I'm finally somewhere cold enough to wear this @Aussie_BB Christmas sweater I won from @BackPocketVids a few years back at PAX!

@awizard_from_oz Hey mate, we don’t actively endorse any specific third-party email provider. When services like Proton Mail are mentioned, it’s likely as an example rather than a recommendation. It’s best to review an email provider's own policies to decide what best suits you - Nick

@Aussie_BB Are you still recommending people to use protonmail (in lieu of you dropping your own email servers next year) since it’s been discovered that proton has been handing over emails to the Swiss authorities for the past years.