Cebu Pacific Air

@jayomayan Hi Jayo! Thank you for reaching out. Could you please share us your flight details so we can have its flight status checked to our team? Should you need any assistance, feel free to coordinate with our airport staff. Thank you! - SS

@CebuPacificAir never on time.

@kswarchv Please note that the amount will be credited to its original form of payment depending on your issuing bank's processing time. Thank you! - SS [2]

@kswarchv Hi 🍒! Thank you for providing the case number. We were able to review your case and we would like to inform you that your payments were auto refunded. Furthermore, no duplicate transactions were found. [1]

@CebuPacificAir I would like to ask for your assistance regarding the previous failed transactions and the charges that were deducted from us. We already contacted chat support, but unfortunately, they were unable to provide much help and only gave us this case number: 12627176.

@freyjah_ Hi F ʚjɞ. As checked, your vouchers were successfully redeemed and your flight was booked. However, payment must still be settled to confirm the booking. You may try accessing the payment page again or settle it manually at the airport before your flight schedule. Thanks! -JE

@freyjah_ Hi! We recommend trying a different device or clearing your browser/app cache. You may also reinstall the app if the issue persists. Thank you for you! -JA

@freyjah_ Hi F ʚjɞ, To further check and assist you, may we kindly ask for your case reference number so we can review this with the relevant team. Thank you. -JE

@jheyrdonor15 Hi jheyrdonor. Upon checking, you may verify if your booking includes a combination of 5J and DG flights. If so, the invoice request is processed manually and is available for physical pick-up only. Thank you. -JE

@CebuPacificAir regarding electronic sales invoice. Usuallt i can receive an invoice on my last booking i have not receivr any.

@freyjah_ Hi F ʚjɞ @freyjah_. May we confirm if you are trying to book your flight online? Also, could you clarify which agent you are referring to, as we do not have agents who process online flight bookings. Thank you. -JE

@freyjah_ Hi Freyjah! Thanks for bringing this to our attention. We have already made a follow up to the appropriate team. Rest assured that we will update you through email within 24-48 hours.- IT

@WenChang2001 Thanks for sharing your case reference number. We have made a follow up to the appropriate team. Kindly wait for an email update within 24-48 hours. - IT

@WenChang2001 Hey Uniteam, may we ask for your case reference number for us to check the status of your refund request. Thank you - IT

@CebuPacificAir need help with refund please 😭 gusto ko na matapos ‘to huhuhuhu please helppp

@Rpnjr2386 Hi Rpnjr23! We would be happy to assist you. To ensure the security of your personal information, please Chat with Us at cebupacificair.com/en-PH/Chatwith…. Thank you -IT

@Rpnjr2386 Hey Rpnjr23! May we know at what page did your encounter the error?. Kindly share the details through cebupacificair.com/en-PH/Chatwith…. Thank you - IT

@CebuPacificAir down ang system nyo ano na??

@Rpnjr2386 Hi Rpnjr23! Please try this link: cebupacificair.com/en-PH/. We also recommend using mobile app if you are encountering and error through website. - IT

@Rpnjr2386 Hi Rpnjr23 ! Upon checking, our website is up and running. You may try some basic troubleshooting steps such as using the mobile app if you are accessing the website, using incognito mode or a different browser, or trying a different internet connection or device. Thank you. -JE

@limmikhaj Hey Mj! We would be happy to assist you. To ensure the security of your personal information, please Chat with Us at cebupacificair.com/en-PH/Chatwith…. Thank you - IT

@CebuPacificAir Hi! I need an assistance regarding to my changed flight.

@markb_xxx Hey Engr. Mark! Thanks for bringing this to our attention. We would appreciate it if you could share more details about your concern with us. Please send us a message at cebupacificair.com/en-PH/Chatwith…. This way, we can assist you further. Thank you! - IT

Never again na ako sa @CebuPacificAir grabe yung bwisit ko sa Roxas City Team nyo!

@karylleformoso Hi Karylle! Thank you for reaching out. May we know if you already have a case number with us? Please provide it here in the comment section so we can have it checked for you. Thank you! - SS

@karylleformoso Hey Karylle! Thank you for bringing this to our attention. To assist you more effectively, please reach out to us at cebupacificair.com/en-PH/Chatwith…. If you have already contacted us, could you please provide your case number so we can look into it? Thank you!- IT

@CebuPacificAir Cebu Pacific changed my mother's flight by 7 hours and your chat support refuses to resolve the refund. Please have an agent reply to my dm.

@brandthatname Flights will gradually resume starting July 2 at four weekly frequencies (Tuesday, Thursday, Saturday, and Sunday), compared to the previous daily operations. Thank you for your understanding. - SS [2]

@CebuPacificAir What is going on @CebuPacificAir I got an email today saying my flight is cancelled and no Flights to Dubai till after 31st July. Then I go online to book and it’s showing lots of flight available to book before July 31st ?????

Basta’t taga-VisMin, sulit ang Palawan trip! 🌴✈️ Biyahe na ta, pa-Palawan for as low as ₱399, excl. of fees and surcharges! 💛 #CEBSeatSale Mag-book na sa cebupacificair.com mula May 16–31, 2026, at mag-travel simula May 16–Nov 30, 2026! #LetsFlyEveryJuan

@brandthatname Hi Kas, we understand how the announcement may seem confusing given the recent flight cancellations. Please note that our Manila–Dubai operations from June 1 to 30 remain cancelled. [1]