Chorus NZ

@jimtora @onenzofficial I would hazard a guess that its probably a records issue. Happy to take a squiz if you PM us the addy. ^RH

KiaOra @onenzofficial My neighbor recently had HFC recently retired. Fibre already exists on both units as I upgraded earlier last year. The unit she stays in has no chorus connection, mine does. Why is it so diffucult to have @ChorusNZ simply install a unit? Logged 23/03/26

@shydragon22 No problem 😊 Glad to hear it's all up and running again 🙌^VE

@ChorusNZ Internet working fine this afternoon, but it was offline until 5am. Must of been issue at 2degrees thanks for checking tho 😃

@ChorusNZ any known issues in st heliers auckland? Internet stopped working around 11pm

@MunYelin17753 @MercuryNZ Appreciate your frustration! This was a very challenging fix with access issues and health & Safety concerns due to a very busy road. Our crews worked hard in challenging conditions to splice very large Fibre bundles and restore services as quickly as we could. ^RH

Is this 2026 or 1996? @ChorusNZ still 'continuing' work while thousands are stranded. @mercurynz, I'm paying for Fibre, not a dial-up connection. Stop hiding behind your status page and tell us what’s actually happening.

@WolfyyNZ Am I missing something here? What would you like us to hurry up with? ^RH

I’m ngl hurry tf up @ChorusNZ

@Michaeldownunda @saltyreigns Hey Michael, that does not sound quite right. Could you please flick us a PM with your address so we can look into it. ^RH

@saltyreigns Internet went out last nigh because of a line fault. @ChorusNZ said they'd send someone around today to fix it. Guy turns up at 6pm in a Downer Road Inspection van and hasn't a bloody clue what he's doing. Few minutes later he said it's raining so he'll be back tomorrow.

Wow. Every second post on FB is about the storm.

@PaulNorman79725 The contractor was on site and worked hard yesterday to restore power. Services are back for a number of properties. However it appears a 2nd issue has been identified. We will do our best to get the electrician out again to complete the restoration of services. ^RH

@ChorusNZ I’m sorry I don’t accept that, you are responsible for the infrastructure. Don’t try to pass on responsibility and except me to nod my head in approval. Here’s a tip, how about you take responsibility and ensure a contractor is arranged prompt to do the electrical work 🤬🤬🤬

@ChorusNZ the internet outage in Waitoki (Auckland Northwest). Down since Saturday 🤬🤬🤬 is it just complete utter incompetence??? My business is suffering because I need internet!! Please sort your shit out and fix it (I.e. do your job), this is NZ not Somalia

@PaulNorman79725 I appreciate where you are coming from Paul, but we cannot force people to work any faster than they are willing. Especially given its the holidays when people would rather be spending time with family.

@ben79nz Looks like that's an automated response Ben, probably been through layers of approvals before being used. I'm sorry to hear you feel that way. I would be more than happy to pass along your feedback to our billings team. ^RH

. @ChorusNZ sent me this email after I had called my ISP and advised my electrician had damaged the fibre. Was happy to pay. The accusatory tone of this is unbelievable. The copywriter must have been having a bad day.

I'm sorry to hear you were having issues Ruprecht. Our broadband map reflects known outages based on reports from broadband providers or service alarms from our cabinets/exchanges. If your service is out your provider needs to troubleshoot and if they cant resolve it then they will need to log a fault, so that we can send a technician to investigate. ^RH

@ChorusNZ @SparkNZ Major internet problems on the Coromandel Peninsula, many people with no service on all providers, Spark help desk says it's my Modem. You claim there's no faults. please update your outage maps.

@paulhannon We would be more than happy to take a look Paul, if you flick us a DM with your address. ^RH

@ChorusNZ you keep having network issues about 1 to 2 days every month in the middle of the night and then keep telling me it’s my provider. Has been happening for years with two providers. This is a network issue, you have to stop denying it and find out what’s going wrong!

@SueMc123 Hi Susanne, if you wish to disconnect copper cable from your property, please fill out the webform below chorus.co.nz/help/services/… or contact Network Services on 0800 463 896. ^MS

@ChorusNZ the old landline phone cable attached to the house needs to be removed asap as the board behind it is rotten. Can we do this ourselves?

I'm sorry to hear that Paul. I don't see any works (planned or unplanned) in the Hobsonville area that should be affecting you. I could potentially be missing something, happy to check if you want to flick us a DM with your address. Your provider should also be available to help you troubleshoot and if they believe the issue lies with Chorus, they can raise a fault. ^RH

@BIGDaddyPigBaby That certainly is not right at all. This sort of behaviour is not typical of legitimate Chorus staff and it is not condoned or acceptable in any way. We have sent you a DM for further details ^MM

Damas allegedly works for @ChorusNZ n he was apparently DMing girls asking if they needed him to go to their house n fix their internet. He said he only needed the serial number on their box, allegedly. That doesn’t sound legal, or moral.

Hey Hamish. You really should be getting the speeds you are paying for, any less means that something is wrong. Usually interference in the Wi-Fi network would cause these issues, here are some helpful tips below: chorus.co.nz/get-better-int… Another cause for slow speeds may be the fibre line being damaged, resulting in loss of data when connecting to the internet. If you still have issues, I would highly recommend touching base with your broadband provider, as they manage your fibre connection and account. They will be able to run any troubleshooting that they can on your connection and even get one of our technicians to come out if needed! ^SL

@ChorusNZ I’ve been watching MasterChef on the TVNZ app on my 3rd gen 4K Apple TV box connected via Chorus fibre and it seems that be glitching regularly just like in your tv adverts? The Apple TV Ookla Speedtest app shows over 500Mbps down and 100Mbps up. What gives?

@LeonardoLaw Hey Leonardo, apologies for the delayed response. Could you please send us a DM of your address? We'd be happy to look into your order. ^SL

@ChorusNZ can you help me understand something? I ordered a fibre upgrade ~6 weeks ago and got my first notification it’ll be installed in 5 weeks, total ~11 weeks. Are you guys really short of contractors? This doesn’t seem like it’s in your stakeholders interest

Having plans sold at different bandwidths is actually quite important. Bandwidth (capacity) is how the internet gets sold. Bandwidth on international links, on handovers, at data centers and on redundancy loops. It is THE cost incurred by broadband providers who wish to supply you with a service. In simple terms; if you are on a higher bandwidth plan, say the 1 Gig, it will cost your broadband provider more to supply you with that service then it would to offer you a Fibre 100 plan. Hence, different bandwidths allow for a range of price points. ^RH

@RealityEstateNZ Ask our cousins over the ditch in Aus. That's how their NBN is setup and boy...it did not work out well for them. ^RH