CTSI_ADR

Our team are attending the ARCO Conference 2023 in London today. They are looking forward to hearing about the pressing issues in the retirement home sector and the future of health and social care landscape @ARCOtweets #WhatNext2023

After a busy few days, we say a huge thank you to all our delegates who came to the forum. Over 55 people attended, which was a great turnout! Also, a big thank you to the speakers and the CCAS team, who made sure the day was a success. We hope you all enjoyed the forum🙌

A huge thank you to all our wonderful Codes and ADR sponsors who have joined us today for our event at the CTSI Conference. You help us make the scheme the amazing success it has been for the last ten years!” #CTSIConf #ConsumerCodes #ADR @CTSI_UK

Paul Sillett from @NationalSAIF talks about emotional dispute handling within the funeral sector. SAIF is the first and only funeral association to have received certification and approval from ADR. #CTSIConf #ADR

It's really good to hear how more consumers are using the ADR scheme for disputes, helping to ease the pressure of the UK courts system - Phil Owen, Service Director for CCAS and ADR #CTSIConf #ConsumerCodes #ADR

We’re kicking off the Consumer Codes and ADR Forum with Lord Lindsay, CCAS Chair #CTSIConf2023 #ConsumerCodes #ADR

“ADR is allowing disputes to be resolved within 31 days” - Lord Lindsay

We're excited to be at #CTSIConf 2023! Come and find us at the Eastside Rooms Exhibition Hall and find out what we have been doing behind the scenes to help grow the Consumer Codes Approval Scheme and ADR. #ConsumerCodes #ADR

Looking forward to our Consumer Codes and ADR Forum in Birmingham next Wednesday! Are you joining? #CTSIConf2023 #ADR

We are pleased to announce that the @NationalSAIF have gained approval for their ADR scheme. SAIF are the only approved ADR body in the unregulated sector that handle disputes relating to the funeral industry. Well done SAIF! #ADR #ADRapproval

Our team are attending the North East Business Expo today to promote the Consumer Codes Approval Scheme (CCAS) and Alternative Dispute Resolution (ADR) to the consumers and traders in attendance #ADR #CCAS #Expo

On Monday, 27 March, The Consumer Codes & ADR Team attended the Consumer Codes Approval Scheme (CCAS) Panel meeting in London. Among other discussions, we confirmed that we will proceed with a joint ADR & CCAS Forum this year at the annual CTSI Conference in Birmingham.

At the end of November 2022, CTSI conducted Electric Vehicle Consumer Codes’ (EVCC) first biennial audit since their approval in 2020. We are pleased to announce that they have passed their audit and thank them for their cooperation throughout the auditing procedure. #ADR

Suppose a trader has failed to resolve their dispute. In that case, the trader must direct the consumer to an approved ADR body and inform them whether they will engage in the ADR procedure. ADR is a faster, cheaper way to resolve disputes without the need for the courts. #ADR

Thank you to @TrustMarkUK for supporting the CTSI Conference. To learn more about the event and opportunities for exhibitors, go to the website: ow.ly/NQRB50MZ3S8 #CTSIConference #TradingStandards #TrustMark

In November, CTSI undertook a biennial audit with @cedrsays for the re-approval of nine of their consumer ADR schemes. The schemes handled over 1,200 disputes over the past two years, with an average resolution time of 44 days from receipt! #ADR #ADRapproval #TradingStandards

We are glad to announce that @Kent_cc’s ADR scheme passed its most recent biennial audit. CTSI found that Kent County Council provides an effective ADR procedure for consumer complaints and has handled over 400 consumer disputes! #ADR #ADRapproval #TradingStandards

Join us at the fantastic Eastside Rooms in Birmingham for the CTSI Conference. It is the perfect opportunity to learn, upskill and network with experts from the consumer protection landscape ow.ly/EwIg50MVyQt #TradingStandards #ConsumerProtection #CTSIConf

Our team are attending the White Label Show in London today to promote and raise awareness of Alternative Dispute Resolution to traders and businesses! #ADR #consumerprotection

Recently, the ADR Team within CTSI arranged our first roundtable event with all of our approved ADR bodies and some guest speakers. It was a huge success, and we intend to arrange more roundtable events to share best practices. #ADR #ADRroundtable #TradingStandards