Don Peppers

12.3K posts

Don Peppers

Don Peppers

@DonPeppers

Marketing and Sales Futurist. Customer Experience Thought Leader. Best-Selling Author. Professional Speaker. Fun Guy.

Menlo Park, CA Katılım Temmuz 2008
2.3K Takip Edilen9.9K Takipçiler
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Maximilian Hess
Maximilian Hess@zakavkaza·
The oligarch kids are speaking out
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Ginger Conlon
Ginger Conlon@customeralchemy·
What forces are reshaping #CX? @ClaireBeatty7 & I discuss this—& the trends in this report—at 2pmET, TODAY Jan 19. Plus, we'll have cameo appearances by CXpert guests, including @DonPeppers @miladantonio @btemkin & David Allison @valuegraphics_ Join us!! bit.ly/3nErQn1
Genesys@Genesys

To win in today's experience economy you must deliver empathy at scale to customers and employees. We’ve identified eight major trends in #CX and #EX that will drive businesses in 2022 and beyond.​ ​ Read the report today to explore what these trends mean for your business 👇🏼

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Don Peppers
Don Peppers@DonPeppers·
@MollyJongFast I don’t think it’s fair to have to pay hospital expenses for anti Vader’s
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Don Peppers
Don Peppers@DonPeppers·
@drcraigwax Show me data, not anecdotes. You need to go back to medical school…
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Craig M. Wax D.O.
Craig M. Wax D.O.@drcraigwax·
If you have had C19, you have not only different kinds of antibodies, but also B cells, T cells, natural killer cells, and other immune elements that are tuned to defend you against further attack. How can government entities, FDA, CDC not acknowledge this at peril of citizens?
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C. A. Hurst
C. A. Hurst@cahurstjr·
“Peppers and Rogers, in The One to One Future, took a simple truth—that it’s cheaper to keep an old customer than it is to get a new one—and articulated the entire field of customer relationship management. They showed that...” - Seth Godin, “Purple Cow” amazon.com/Purple-Cow-Tra…
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Steve Letourneau
Steve Letourneau@steve_letournea·
Wondering who owns digital transformation in an organization? 🙋🙋‍♂️ Industry experts Don Peppers and Luiz Gama with Anheuser-Busch InBev make the case for why companies should be adopting a top-down digital transformation approach. Watch here ▶️ share.treasuredata.social/gbu59
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Nate Silver
Nate Silver@NateSilver538·
I bet Obama thinks this is dumb AF. It's outdoors, there are vax *and* test requirements, and every day there are undoubtedly hundreds of gatherings around the country that are much larger with none of those precautions. nytimes.com/2021/08/06/sty…
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WOBI
WOBI@wobi_en·
💥A UNIQUE OFFER💥 For only $50, learn from the expert in Customer-Centric Business Strategy. 🔸 Competing in a Customer-Centric World with Don Peppers Attend the opening session with Don Peppers by registering here for free cutt.ly/SmFw22Z Valid only until July 30
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Mktg Club of NY
Mktg Club of NY@MarketingClubNY·
Who’s Tops in Marketing in New York? What do Gannett chief marketing and strategy officer Mayur Gupta, bestselling coauthors of The One to One Future Don Peppers and Martha Rogers, Triller chief growth officer Bonin Bough... dmcny.org/whos-tops-in-m…
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Just a Joseph...
Just a Joseph...@lonelyone_000·
@benshapiro "robotaxis"...You will not even be able to get a job as a taxi driver...No more little guy trying to make ends meet by doing Uber/Lyft...Oh no, now it will be only big corpra doing taxi service... inc.com/linkedin/don-p…
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Don Peppers
Don Peppers@DonPeppers·
Customer Data​: Should it Be Managed Top Down or Bottom Up? Do you put in a new salesforce automation or digital marketing application first (bottom up)? Or is it better to start with a Customer Data Platform and THEN add more applications (top down)? linkedin.com/pulse/customer…
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