Fanatics Sportsbook & Casino Support

@WayveShadow We would recommend contacting our support team at support@betfanatics.com or by live chat, to get a more definitive answer on what happened to your promotion. Our support team will be able to provide you with more details!

FAIR PLAY™ ACTIVATED: Malik Monk was ruled out due to an injury in the 1st Half and didn’t return. All undetermined straights have been refunded and parlay legs saved. Check your bet slip for more.

@Ryan22073366 Hey! If you could DM us your email on the account we can take a closer look!

@FanaticsBook Don’t see a 10x multiplier on the bet slips

Go boost your FanCash earnings NOW until 8pm ET 🤝

Bracket chaos starts today! 🏀 Upsets, buzzer beaters, all of it. Who’s on upset watch? 👀 Check your state before you bet 👇

FAIR PLAY™ ACTIVATED: Noah Clowney was ruled out due to an injury in the 1st Half and didn’t return. All undetermined straights have been refunded and parlay legs saved. Check your bet slip for more.

We’re back for Day 2 🏀 More play-in games tonight in Dayton. Who’s moving on? 👀

Naz Reid is back in action. FAIR PLAY™ protection will not apply since he returned to the game.

Jericho Sims is back in action. FAIR PLAY™ protection will not apply since he returned to the game.

We are now monitoring Naz Reid's injury. If he is ruled out due to an injury in the FIRST HALF, your bet will be honored, courtesy of our FAIR PLAY™ policy.

We are now monitoring Jericho Sims's injury. If he is ruled out due to an injury in the FIRST HALF, your bet will be honored, courtesy of our FAIR PLAY™ policy.

FAIR PLAY™ ACTIVATED: Cade Cunningham was ruled out due to an injury in the 1st half and didn’t return. All undetermined straights have been refunded and parlay legs saved. Check your bet slip for more

We are now monitoring Cade Cunningham's injury. If he is ruled out due to an injury in the FIRST HALF, your bet will be honored, courtesy of our FAIR PLAY™ policy.

The College Basketball Tournament tips off in Dayton tonight 🏀 🍀 Reminder: Betting availability varies by state. Where are you betting from? 👇

FAIR PLAY™ ACTIVATED: Brandon Williams was ruled out due to an injury in the 1st half and didn’t return. All undetermined straights have been refunded and parlay legs saved. Check your bet slip for more.

@Richie_R1ch We would love to help you with this. Please feel free to reach out to us via email at support@betfanatics.com. Also, note that for faster assistance, we do offer live support. You can chat with us directly through the live chat feature on our sportsbook app.

@FBG_Support I did. Problem still not resolved

@Richie_R1ch Hello, It has come to our attention that you have a wager settlement concern. We'd be happy to assist. Please note that all wagers settle accordingly to the official results. If your wager was settled incorrectly and still hasn't been resettled, please reach out to our support team via chat or via email to support@betfanatics.com for assistance in resettlement of your wager.

FAIR PLAY™ ACTIVATED: Leon Draisaitl was ruled out due to an injury in the 1st Period and didn’t return. All undetermined straights have been refunded and parlay legs saved. Check your bet slip for more.

We are now monitoring Leon Draisaitl's injury. If he is ruled out due to an injury in the FIRST Period, your bet will be honored, courtesy of our FAIR PLAY™ policy.

@mulaemm You currently have two cases being investigated internally. These cases are still open and under review.

@mulaemm Can you please share your email associated with your account?