Financial Counselling Australia

The latest interest rate rise will intensify financial pressure on households with mortgages who are already struggling, as demand for financial counselling services continues to climb sharply. 👉 See our media release: ow.ly/G3AH50YUQJH

A busy afternoon in Cairns as part of the pre-conference events with the First Nations Yarning Circle with EDRs, National Debt Helpline managers meeting and Scam Code Workshop all taking place. #FCAConference2026

Financial capability workers have begun their day-long workshop as part of the pre-conference events in Cairns. The work they do is incredibly valuable all around the country. #FCAConference2026

Here's some snaps from yesterday's Complex Insurance Workshop - training that equips financial counsellors to support people impacted by disasters. The workshop comprised a case study, analysed by participants, with an expert panel providing insights for managing such a claim.

Our annual conference in Cairns gets underway this week. A big thanks to all of our sponsors for their vital support. #FCAConference2026

Financial counsellors play a major role in the disaster recovery process – some have been meeting at a special pre-conference event in Cairns. #FCAConference2026 #disasterrecovery #financialcounselling #disasterpreparedness

We’re here in beautiful Cairns, we’re ready and we can’t wait to see the almost 900 people attending our conference next week. #FCAConference2026 #financialcounselling #Cairns

"It can't be solved by insurers on their own, or banks on their own, or even government on its own," said the principal at Finity, which spearheaded the Housing Resilience Action Plan 2030 report. Well done to all involved 👏 @FCVic_org_au @arcjustice abc.net.au/news/2026-04-3…

Financial Counselling Australia thanks all of our major sponsors for their generous sponsorship of our annual conference. We couldn’t do it without you. #FCAConference2026

Insurance complaints are on the rise, and behind every complaint is a person under pressure. Financial counsellors see the real impact every day. theguardian.com/australia-news…

Meet Shae Robbins, financial counsellor at @consumer_action Shae helps people understand their rights and options, and sees the relief that comes when they realise they’re not stuck. From housing stress to debt waivers, this work changes lives. vimeo.com/1181891944/1ad…

JUSTICE! The Fed Court has ordered Cigno Australia director Mark Swanepoel and BSF Solutions director Brenton Harrison to pay a combined penalty of $7 million for engaging in credit activity without a licence and charging prohibited fees! @FCAupdate asic.gov.au/about-asic/new…

Meet Bernadette Crane, a financial counsellor supporting people across remote Kimberley communities in WA. With deep understanding and a non‑judgmental approach, Bernadette helps people navigate financial challenges - wherever they’re based. ow.ly/NURV50YFnLm

We welcome this targeted $2.24 million investment to support Financial Wellbeing Hubs and strengthen financial counselling services in high‑needs and disaster‑prone communities across Australia. More info: ow.ly/rgyG50YBA2A

Financial counsellors work in all sorts of communities, all across Australia. Please meet Belinda Walton, Manager – Financial Wellbeing Hub East Arnhem, Anglicare NT. Love your work, Belinda! 👏 ow.ly/Sj8V50YAtjl

New figures from the ACCC show Australians lost $2.18 billion to scams in 2025, with investment scams causing the greatest financial harm. While the number of reports has stabilised, losses continue to rise, reflecting how sophisticated scams have become. ow.ly/Jugh50YAs7n

Welcome news from the NT 👏 ASIC’s expanded presence is a positive step toward protecting consumers in remote communities, particularly after findings of unfair bank fees affecting First Nations customers. ow.ly/2KCg50Yztvf

1 in 5 Australians felt pressured into a more expensive telco plan than they wanted, and almost 1 in 3 report unexpected contract changes (costs or T&Cs). In a cost of living crisis, consumer protections must have teeth. It's time to #FixTheTelcoRules accan.org.au/accan-s-media-…

APRA’s new 'Mind the Gap: An Insurance Climate Vulnerability Assessment' highlights a big rise in home insurance vulnerability. One in seven Australian households are uninsured today, increasing to one in four by 2050. #footnote-8" target="_blank" rel="nofollow noopener">apra.gov.au/mind-gap-an-in… #InsuranceAffordability #ClimateRisk

Financial counsellors across Australia see the cost of this inaction every day: people overwhelmed by debt, shame and financial stress, and communities burdened by one of the highest gambling loss rates in the world. #1000Reasons @reformgambling