GoHenry

@ElliotHammerSR Hi Elliot, we have just sent you a DM about this!

My @gohenry just demanded source of funds / proof of income. I can’t even give my kids pocket money without a company wanting to know where the money comes from.

@Jayhutch137 Hi Jamie, we can assure you that this is not the case! Refunds take 7-10 working days because there's a 3-day period where you can reopen the account. Cancelling the account then takes 5 days and the refund is processed at the end of this period.

@gohenry I have just learnt that you are holding my daughter money hostage for 7-10 days after we closed her account. I hope that you transfer the money soon, I don't want to take this further. But if it comes to it I will.

@PokeTCGAlerts @AenimaTX Hi 👋 Not at the moment, but we do have a promotion with Roblox that you can find on the Acorns Early website 😊

@gohenry @AenimaTX Are there plans to have these available in the US in the future?

There is a new GoHenry × Pokémon collaboration where they released limited-edition Phantasmal Flames themed debit cards! These cards work like regular debit cards for kids. Here is a look at the 4 new options! #Pokemon

@AenimaTX Hi there! I am sorry, our Pokémon designs are only for our UK GoHenry members at this time. - Emily

@PokeTCGAlerts @gohenry Are these prints available on the US version aka Acorns?

@JDPdocdad @PokeTCGAlerts If only we could have Pokemon cards too😅

@PokeTCGAlerts @gohenry When you say "kids" how old are we talking. I will be 50 this year. Do I qualify?

@DarrenNicholl17 @stov83 Hi Darren. That does not sound right, we are keen to have a further look at this for you. Please give us a call on 03301007676 or email help@gohenry.co.uk, so we can help. We’re open from 8 am - 8 pm, 7 days a week!

@stov83 @gohenry Only signed up today let me create the account then ever since just won't let me on it's a joke

@gohenry is there any known issues with your app, sometimes it lets me in, other times it won’t let me while I’m on WiFi, it’s just really sporadic, my son has the same issues just says “something went wrong please try again” which isn’t very useful

@DarrenNicholl17 Hi, Darren. This does not sound right, we are keen to have a further look at it for you. Please give us a call on 03301007676 or email help@gohenry.co.uk, so we can help. We’re open from 8 am - 8 pm, 7 days a week!

@gohenry hi is your app down don't let me or my daughter sign in

@Crazy_Rach Hi there! We're disheartened to hear you and your son are unable to log in. We are not currently experiencing any login issues at the moment. We would love look into this for you! Please could you get in touch by giving us a call, sending us an email or through live chat?

@gohenry me and my son are currently struggling to log in to his account on 2 different phones. He cannot log into his child account and I cannot login to my parent account? Is there problems with logging into at the moment?

@L_martino Hi Laura. This doesn't sound right and we are keen to have a further look at it. Please give us a call on 03301007676 or email help@gohenry.co.uk, so we can help. We’re open from 8 am - 8 pm, 7 days a week!

@gohenry we are having trouble transferring and topping up funds on our daughters go henry account. The card linked has not expired. Has there been a problem with the app today?

@rachaelboakes Hi Rachael! Please call us at 0330 100 7676, 8am - 8pm, 7 days a week, or email us at help@gohenry.co.uk. We're more than happy to look into this with you😊.

@gohenry I don’t have the email address only my username and password. I have uninstall the app store the app still not working but I know I can use my GoHenry tomorrow as I’m going out tomorrow but it would find it earlier this morning in the app. I just need to know why.

@gohenry I have a disability autistic spectrum. My sister has set up a gohenry card for me. She’s got the parent app. I have a child’s app but I’m having major problems with the app. I can’t login. I can’t login on the website either. but my Sister’s app works fine.

@Lou86447643 Hi Lou, we are keen to have a further look at this for you. Please give us a call on 03301007676 or email help@gohenry.co.uk, so we can help. We’re open from 8 am - 8 pm, 7 days a week!

@gohenry I have had an email allegedly from you, asking for my bank details. I have recently closed an account. Is it usual for you to request bank details by email or is it a scam?

@stov83 Hi Chris. This doesnot sound right. We are keen to have a further look at this for you. Please give us a call on 03301007676 or email help@gohenry.co.uk, so we can help. We’re open from 8 am - 8 pm, 7 days a week!

@matt_borthwick Hi Matthew 👋, I can confirm our app is working! Please call us at 0330 100 7676, 8am - 8pm, 7 days a week, so that we can look into this further with you 😊.

@gohenry I cannot access your apps via mine or my daughters apps? Is there a problem with your servers or should I be worried for scams?

@AriesDreamer7 Hi Sophie 👋, I can confirm our app is working! If you're currently experiencing any issues, please don't hesitate to call us at 0330 100 7676, 8am - 8pm, 7 days a week. One of our agents will be happy to help you 😊

@gohenry is your app down?

@mattlove9 Hi Matt! Please send an email to help@gohenry.co.uk with what you are needing, and we will be hapy to help 😊

@gohenry Hi. My son purchased a bus ticket around June last year using GH. The account has since been closed. Are you able to re open it so I can access it or send me proof of the purchase? Many thanks.

@Jamesdunningto5 Hi James! Please can you email us at help@gohenry.co.uk - one of our agents should be able to assist you with your request!

@gohenry how do you transfer funds from your parent wallet back to your own personal account. Searched all over the app but can't see an option

@ThomasCatriona1 @BubblyWelsh Hi Catriona! I'm sorry to hear you're having trouble with Top Ups not showing. We, of course, can look into this for you! Please can you call 03301007676 or email help@gohenry.co.uk so we can assist further. - S🙂

@BubblyWelsh @gohenry I have made several top ups and the money is not showing despite my turning the phone on and off. I am now worried I have lost my money. Please can you help ?

@gohenry how long for a balance to be updated? I’ve paid this and it’s still showing as 50p patent balance

@francesharrisP @BubblyWelsh Hi there! We have experienced a service outage this afternoon and we sincerely apologise for any inconvenience caused. We are working on this as a priority and any pending payments should pay over soon. Thank you for your patience and understanding.

@BubblyWelsh @gohenry Mine has worked now. Turned phone on and off and seems to have done the trick with the app. Good Luck

@RangarajaI Hi Rangaraja! We're very sorry to hear you're having trouble operating the app. Please can you email us at help@gohenry.co.uk or call us on 0330 100 7676? We are open from 8 am to 8 pm and would be happy to look into this for you! - Naomi 🙂

@gohenry the card makes no sense. Would have cancelled but your company took another 5.99 from my account. My daughter sent money back to me, but I could not find it in any of my accounts. You are debiting 5.00 every week from my account. Very difficult to operate app for adults.