Iberia_en

@konsentokratio Hola, André. We understand your frustration regarding the booking. Since your ticket was purchased through a third-party agency (eDreams), their system controls the reservation and fare conditions.

@Iberia_en can you please help me?. I booked one flight on @edreams and I just realize that they are a scam broker. I just need to antecipate a flight with same price. Edreams has no consideration for their costumers. Gracias!

@_daveswift Yes, sorry for the inconvenience We appreciate the feedback.

@Iberia_en OK, thanks. I'll assume the "Fare details" popup in checkout is just wrong then.

@Iberia_en I am confused by your website's explanation of seat selection for "Basic" fare on an Iberia Express flight. Sometime it says it's always cost money and sometimes it says it's free from 24 hours before the flight? Please help me understand.

@marksweenogs Hola Mark, we have replied to your private message. Please provide us with the details by replying to it. Thank you.

@Iberia_en still failing to process compensation under EU Regulation 261/2004 €1,250 each agreed + accepted for involuntary downgrade. We’ve submitted passport + bank details FOUR times. Iberia claims we haven’t incorrect. No payment. No progress. Case refs available on request

@GiselleY455938 Got it, thanks.

@Iberia_en Hi I sent you the message. Did you receive it? I’m new to twitter

@Iberia_en You just pushed our flight back into 2 days, and I couldn’t reach anyone as we are not flying within 7 days. It was the same case for Travelong agency you advised me to contact. We, family of 3 (and plus my sister who booked the same flight) booked the hotel and etc

@GinDanUK Hola Dan, could you send us the details by private message? We will gladly check the matter from here. Thank you.

@Iberia_en hi there. Have a flight on Friday and bagged an upgrade. Can’t seem to select seats though, keeps giving me an error. Please can you help?

@AntonioBenevol We are sorry to read this Antonio, please contact directly with Level who issued the voucher to request for the compensation of the downgrade they made you.

@Iberia_en Again LEVEL mentioned IBERIA in writing as the responsible party for compensation and IBERIA refute any responsibilty. There is no excuse and extremely poor customer service assistance frrom IBERIA given that voucher and as the stakeholder @50.1% of LEVEL.

@Iberia_en I need a supervisor’s email address in customer service . Your WhatsApp platform agents are of no help. I suffered an involuntary downgrade on LEVEL airline. LEVELprinted me a compensation ticket indicating IBERIA as airline to request compensation

@AntonioBenevol We are sorry for the inconvenience Antonio, as we told you before, since the flight was operated by Level, they issued the voucher, please contact them directly in order they be able to assist you.

@Iberia_en If you read the voucher why you persist in saying to contact LEVEL ? is LEVEL a fraud by indicating IBERIA for compensation? Are you aware that LEVEL cannot be reach by phone abd their online service non functional?

@AntonioBenevol Yes Antonio, since the flight was operated by Level and the voucher issued by Level, you must contact them directly to verify the information. Thank you

@Iberia_en You did read the voucher that mentions to contact IBERIA correct?

@AntonioBenevol Hola Antonio, in this case, since the flight was operated by Level and the voucher issued by Level, please contact them directly in order they be able to assist you. Thank you

@Iberia_en Pls advise as per attached LEVEL ticket issued at check in to request compensation from IBERIA with reference # indicated

@g_mcdonnell @g_mcdonnellYou can send us the details via the following link: bit.ly/3yaSEDV We look forward to hearing from you.

@Iberia_en Do I send the details to @Iberia_en?

@Iberia_en Hi. How do I cancel my flight and obtain a refund? Thanks. 9 ZERRE

@Lisasmi03470723 Hola Lisa, please send us a direct message with your complaint reference number, full name and email address. twitter.com/messages/compo…

@Iberia_en who do I email about a complaint?

@srpanda88 @qatarairways Hola Smruti, please provide us with your full claim number over a private message in order to assist you.

@Iberia_en Reference to my Case number: P20251129-XXXX3648, appreciate your urgent attention to resolve the long pending compensation due from your airlines as per EU regulations for the signifcant delay for the flight no IB391.@qatarairways since you code share with Iberia.

@travelfreakuk Hola, we are sorry to read your message and the inconvenience caused. Please tell us by private message your booking number and the full name associated with it and we will review your case. Thank you.

@Iberia_en Hello. I have a trip which clearly falls in the scope of this: agencias.iberia.com/en-us/flexibil… which the agency is refusing to move on. Please can you help me? I have sent a DM

@Blair2024397 Hola Blair, could you please provide us all details by private message in order to assist you?

@Iberia_en An update for passengers travelling via Doha on your codeshare with Qatar, beyond July would be helpful please

Due to the continued airspace restrictions, our routes to/from Doha and Tel Aviv remain affected. Customers with bookings can change their flight or request a refund at bit.ly/3Eoxlyf. We recommend keeping contact information up to date in Manage Booking

@michielhoefsmit Thank you! We'll take a look at it and get back to you as soon as possible.

@Iberia_en Done

@Iberia_en goodmorning, I just received a mail about my Iberia club which says I’m plata (may be based on my Iberia credit card) but my level is pro. What’s going on?