iFIT

@mitch6632 Once we have those details, we’ll make sure the right team can step in and support you as quickly as possible.

@iFit That only works if you respond...

@iFit - does anyone work here anymore? I need warranty help and I'm getting nothing from customer service.

@mitch6632 To move things forward, please share your email address, phone number, and the model and serial number of your machine so we can locate your account, review your machine’s history, and assist you further.

@mitch6632 We’d love to take a closer look into your machine’s issue and get this properly resolved for you.

@mitch6632 We hear you—this only helps if we’re able to connect and respond in time.

@agarrik @agarrik please send us a private message if you'd like help troubleshooting this!

@iFit everyvtime I try to use it 😢😢😢😢

@ReyIsla04 Please send us a private message—we’re happy to help you explore your membership options!

@iFit I’m plan on canceling my IFIT family plan bec it’s too expensive and rarely use it. Do you have any cheaper plans for single users?

@TruthPlease11 Please send us a DM, and we’ll be happy to assist you further.

@iFit Cancelled membership and want to remove payment method. That feature is not available.

iFIT is kicking off a month-long inaugural event for National Fitness Month with 6 weeks of workouts celebrating health and well-being! Each week will focus on a different theme centered around your physical and mental health. We start Week 1 with the theme of ENERGY. ⚡️

@TruthPlease11 Thank you for reaching out! We would be happy to take a look into this for you. How can we help you?

@iFit Is there anyone working at iFIT support? I have been waiting FOREVER for an agent via chat.

@TxTacmyers Hi Tammi, we're sorry to hear you’re experiencing this issue with your machine. Please send us a DM, and we’d be happy to help.

@iFit What gives with the iPad version of your app? All I get is the black screen. Tried deleting, reinstalling etc. Nada! I just want to do my workouts in my Proform

@JTPullen Hey John. Sorry to hear you ran into this issue after updating your machine. Please send us a DM so we can help resolve this for you.

@iFit So I updated my treadmill software yesterday, and today I did 2 workouts, but neither was logged at all. No miles, no time, nothing...is this a bug with the new software update? Help...

@bpridgeon Hi Brittany, We're sorry to hear you’re experiencing this issue with your machine. Please send us a DM, and we’d be happy to help.

@iFit keep getting this error on my treadmill. Tried restarting several times with more than ten seconds in between and still no resolve. Any support is appreciated.

@jig78 Hello! We’re sorry to hear about your experience and apologize for the inconvenience. Please send us a DM so we can look into your account and see how we can help.

@iFit is a scam of a company. Tried to run my card which was cancelled months ago due to fraud. Upon it not going through a few times, gave me no notification and cancelled my grandfathered Rate. When I called, they said sorry. You have to pay more than double to reinstate now

@Billyberoo Hello, I do apologize about your experience. We would love to assist. Please reach out to us via direct message and we will be happy to look into this for you and assist you! Thank you!

@iFit jeez, my bike keeps disconnecting to my network. And it's getting frustrating. Never had this problem until recently and I'm sick of have to get on the chat for an hour to fix every 2 days. I signed up to pedal not to type. Please help resolve

@MC49187948 Send us a DM so we can look at available options.

@iFit was looking to renew my membership, any discount codes available for a military vet?

@_abijayne We do not have an ETA at this time.

@iFit 🥺 do you have any idea how long it’ll take to resolve

@iFit girl I can’t get into my treadmill or any apps what is going on

@ahooverhonda You're welcome! Reach out anytime 😊

@iFit Thanks for the quick reply!

@iFit Are you running any specials for the pro membership at the moment?

@AllyCahill1 It usually doesn’t take 90 business days—most people see it much sooner, but it can take up to 90 business days. For more details or clarification, please call our billing and returns team at 833-680-4348 (Mon-Fri, 6am-6pm MT). They’ll be happy to help!

Hey @iFit, I’m confused. Your customer service agent told me last week my refund would take 70 days but the email I received today says 90 business days. Is it normally a 6 month process to return a recalled product and receive a refund?