Illamasqua

@msmoomakeup Drop us a message & we will be in touch to get an update on this for you. Thank you, Jade

@VickleVickie Hi @VickleVickie, I am so sorry to hear about this. Can you please send us a DM so we can investigate and discuss this further. - Thanks, Tom

@Illamasqua having real issues with your customer service centre. I swear no one reads previous messages!!!! #infuriating.

@laurenkatyyy Hi @laurenkatyyy, I am so sorry to hear about this. Please send us a DM so a member of the team can take a look into this and let you know! - Thanks, Tom

@lorenzoshore @lorenzoshore Hey! We would be more than happy to look into this for you, please can you drop us a DM? - Rosie

@Illamasqua has something happened?! My PRO membership is no longer active

@hollymaba @hollymaba I am so sorry to hear this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@floxyvoices Hi there! I am so sorry for this, sadly I am unable to see any messages, please can you kindly send us a message again via Twitter so we can have this looked into? Thank you. Eva

We now have @PaybyLaybuy here at Illamasqua 🖤🖤🖤 Find out more here: bit.ly/3elPiPJ

@shack_emma Hi Emma, I am so sorry for this. I am unable to see any messages sent, please could you kindly resend a DM and we can have this resolved for you. Thank you so much.

@Illamasqua why is no one in your customer services replying to my messages?!? I have been a pro account holder for 10 years!!! I have loved & raved about your products to clients. All of a sudden with no communication my pro account is removed & no one will reply to any messages

@Kathlee75383141 Hello! I'm sorry to hear that you have had some trouble with an order. A member of the team have since responded to your DM if you could check this for us? Thank you, Isha x

@claredmccarthy Hi Clare, please could you kindly pop us a DM so we can have this looked into for you? Thank you so much for your patience. Eva

@SaraMenitra We're truly sorry to hear about this, Sara. I have since replied to your DM, please can you kindly check this for us? Thank you so much. Eva

@SaraMenitra I am so sorry for your recent experience, Sara. I have since replied to your DM, please can you kindly check this at your earliest convenience. Eva

@SaraMenitra Hi Sara. I am truly sorry for this. I can see this is currently being discussed via DM with yourself. Please be assured this will be resolved as soon as possible, thank you for your patience. Eva

@SaraMenitra Hi Sara, I can see this is currently being discussed via DM with yourself. Please be assured this will be resolved as soon as possible, thank you for your patience. Eva

@Lady_Jay_Bee3 Hello @Lady_Jay_Bee3 I'm sorry to hear about your experience with this product. Would you be able to pop us a private message regarding this? A member of our team would be more than happy to look into this for you. - Alex

Hey @Illamasqua, please tell me how your Masquara has gone from being the best mascara I've ever used to suddenly being worse than a cheap brand? Whatever you're doing to it, please stop. This is awful.

@LaGrevia @LaGrevia Hey Miriam please send across a private message and we will be happy to provide you with some recommendations! - Ryan

Mi è finito il mascara, me ne serve uno nuovo per figlia sfigate e dritte. Consigli?

@SaraMenitra @SaraMenitra Hey! I'm really sorry to hear about your issue! Please can you drop us a message so we can begin to resolve this? Thank you💗 - Isha x

@Nhud24135475 @Nhud24135475 Hey we do apologise for the slight delay here. I assure you your message will be picked up and addressed as soon as possible! - Ryan

@Illamasqua Hi Jade, thank you for your response. I have but no one has got back to me

@Illamasqua hey, I placed an order with you on Thursday afternoon for next day delivery yet my order hasn't still even been dispatched.

@ItsAmyBoo Hello Amy. Please can you send us a private DM so that we can discuss this further? Thank you so much. -Darcy

@Musical_Lyrics Hello there. I have since responded to your DM. Please kindly check this at your best convenience so we can assist. Thank you -Darcy

@Illamasqua hello! Have sent you guys a DM thanks