INFINITI USA

@Littleblanar Chad, we regret to hear about your concerns with your vehicle. We would like to assist you. Please send us a Direct Message with the full name registered to your vehicle, the 17-digit VIN, your best contact number, and your preferred servicing retailer. Thank you. twitter.com/messages/compo…

@INFINITIUSA should be ashamed of themselves. 2019 with 60,000 miles and already needs a VVEL sensor and new heads. Possibly a new engine. Per Infiniti tech line, can’t replace just the sensor you have to replace the heads with it. This will be the last Infiniti I ever buy.

@PoeticRedStar We regret to hear of your concerns with your INFINITI. We would like to look into this further. When you have the chance, please send us a DM with the full name registered to the vehicle, 17-digit VIN, best contact number, and your preferred servicing retailer. Thank you. twitter.com/messages/compo…

@INFINITIUSA @INFINITIUSA After telling the dealership my car was making a noise everyone ignored me and stated it was normal. I am not a mechanic and finally someone got the Orlando branch advocated and got a solution that was over 10k smh after complaining and asking that’s not okay

@INFINITIUSA for the past weeks I’ve been calling consumer affairs , been given the run around sent emails that I was contacted when in all reality no one has called me

@BigDaddy__68 Chris, we apologize for your frustrations with Consumer Affairs. When you have the chance, please send us a Direct Message with the full name registered to your vehicle, the 17-digit VIN, your best contact number, and your preferred servicing retailer. Thank you. twitter.com/messages/compo…

@INFINITIUSA I’m trying to reach Infiniti consumer affairs via phone and they tell me to call back tomorrow due to the holiday… what f’in holiday is it on may 18 ???

@jdamon @jdamon We regret to hear that you've had a negative experience with one of our independently owned and operated dealerships. We'd like the opportunity to learn more and ask that you please send us a DM with additional details regarding this matter. Thank you. twitter.com/messages/compo…

@AustinINFINITI can't keep me down, #Q60 is a dream, but customer service is a total nightmare, @LexusOfAustin , get ready for my return, been real but @INFINITIUSA isn’t up to the standard or even in the realm of luxury and it isn’t cute.

@KylieJaneKremer We truly regret to hear of your experience with your QX80. Please send us a DM with your 17-digit VIN, full name registered to the vehicle, best contact number, servicing retailer name, and any additional details you feel would assist with our review. Thank you. twitter.com/messages/compo…

Has anyone else ever experienced something like this with their vehicle? It took multiple tow trucks working together just to get it out. What’s crazy is the sunroof is still completely intact, no airbags deployed, and the interior is pristine. The main damage is to the front end and windshield. I’m honestly still in shock trying to process all of this and research whether something similar has happened to anyone else. Would really appreciate hearing if anyone has dealt with a vehicle rolling away on its own while turned off and parked.

While I was asleep this morning, just before 8am, my neighbor sat outside drinking his coffee and watched my turned-off, parked Infiniti QX80 roll out of the driveway, through my fence, across the backyard, and flip upside down by the golf course while golfers stood there watching like it was the back nine at Augusta. Hope everybody’s Mother’s Day is going at least a little smoother than my family’s!

@MrGee34592729 We regret to hear about your concerns. We would like to look into this further. When you have the chance, please send us a DM with the full name registered to your vehicle, the 17-digit VIN, your best contact number, and your preferred servicing retailer. Thank you. twitter.com/messages/compo…

@INFINITIUSA im being charged property tax but cannot see the bill, your chat bot ai is useless. Please contact me.

@6DeeChillNo Hi, Ren. We regret to hear that you've had a negative experience with one of our independently owned and operated retailers We'd like the opportunity to learn more and ask that you please send us a DM with the retailer location and additional details. Thank you. twitter.com/messages/compo…

@INFINITIUSA I’d like to bring to your attention the recent disappointing treatment and service I had at one of your dealerships.

@NBfromLB We regret to hear of your experience and would like the opportunity to learn more. Please send us a DM with your 17-digit VIN, full name registered to the vehicle, your best contact number, servicing retailer name, and any additional details that would assist with our review. twitter.com/messages/compo…

@INFINITIUSA Gave up my Genesis GV80 and got the 2026 QX60 because of its aggressive lease program. I have the car 1 week and I wish I could return it! Glitch after glitch in the technology. One day no Sirius, another day no map, getting constant messages that the car is unlocked. 1/2

A study in texture, tone, and timeless design. The INFINITI QX60’s stone gray semi-aniline leather appointed interiors prove that true luxury is all about the details.

@Cards_n_Candy Hello. We sincerely regret to hear of your concerns. Please know that we have replied to your DM, so please refer there for further assistance. Thank you.

@INFINITIUSA Thanks, I sent the info.

@INFINITIUSA Why is it so difficult to find what services are provided with the included 3 year service plan for my 2023 QX60 Luxe? They were listed for a short time in my app but then that disappeared.

@OhEidirsceol We apologize for your negative experience with IFS. If you need any assistance in the future, please send us a DM. Thank you. twitter.com/messages/compo…

@INFINITIUSA It’s hopefully ok now. I’m on my 5th lease but I was charged a dispo fee on my lease end statement. I gave them my new lease vin and just wanted to pay the balance. I was transferred all over. It turns out no one knows that you don’t take AMEX. I mailed the invoice in short…

@INFINITIUSA calling your finance company is BRUTAL 🤦🏻

@BLyfeStyle1 Jazzy, we’re sorry to hear about your concerns with your vehicle. We’d appreciate the opportunity to look into this further. When you’re able, please send us a DM with the full name registered to your vehicle, the 17‑digit VIN, your best contact number, and your retailer. twitter.com/messages/compo…

The fact I’m in an uber is crazy smh lmaooo I must be a joke @INFINITIUSA yall know my car must be on recall. Stop fucking playing with me

@TCharette76441 Tammy, this is certainly not the experience we want for our INFINITI family members. At your earliest convenience, please send us a DM with the full name registered to your vehicle, the 17-digit VIN, your best contact number, your preferred servicing retailer, and case number. twitter.com/messages/compo…

@INFINITIUSA @INFINITIUSA We purchased a new 2026 QX60 Sport and reported an undisclosed roof panel defect shortly after delivery. Multiple contacts with Consumer Affairs produced no meaningful help—only referral back to the dealer and arbitration. Disappointing support from a luxury brand.

Sporty with intention. Smart by design. You won’t want to miss this.

INFINITI is accelerating its unstoppable momentum. A growing portfolio. A clear direction. Built for what’s next. Learn more: usa.infinitinews.com/en-US/releases…

@PhillyBob11 Hello. We recommend removing this message containing your case number, as that is considered confidential information. Please send us a DM so that we may further assist. Thank you. twitter.com/messages/compo…

@INFINITIUSA I was able to send via your website. Case #56585692

@INFINITIUSA We currently have two Infiniti's.  A 2017 QX60 and 2022 QX55.  I recently got a flat tire that required a new tire replacement on the QX55.  It was a huge piece of metal that tore the tire up.  When I replaced it, (cont)

@BradleyMik85231 Mike, we're so glad to hear that you're safe. Please allow us the opportunity to learn more about your experience. At your earliest convenience, please send us a DM with the full name registered to your vehicle, the 17-digit VIN, and your best contact number. Thank you. twitter.com/messages/compo…

Thank you @INFINITIUSA. Drove a 2015 QX Saved our lives today. Thank you. We were in a wreck. Well built. Gonna buy another one. Thank you

Im alive. Im here. Thank you, Jesus

@KasterJa We regret to hear of your concerns. We would like to look into this further. Please send us a DM with the full name registered to your vehicle, the 17-digit VIN, your best contact number, your preferred servicing retailer, and any additional details about your concern. twitter.com/messages/compo…

@myQConnect So Infiniti did the software update and your system still doesn’t work. No prompts when leaving or approaching. Logged out and now it won’t let me log back in. Worst “upgrade” to a car EVER. @INFINITIUSA

@SHohruhMuhtorov Shoxrux, we are deeply saddened to learn of your experience with Nationwide INFINITI Of Timonium. We can see that we have replied to you on another social media platform, so please refer there for further support. Thank you.

Visited Nationwide Infiniti of Timonium Maryland zip 21093 on 03.26.2026 Sales assistant was kind and helpful. Sales manager was aggressive and dismissive, refused to provide pricing I politely requested, saying “you can see the price on the website,” which made me feel unwelcome — maybe he didn’t like me or my race. I am no longer considering buying Infiniti