ITSFibre

We’re aware some customers on our OFNL network may be experiencing intermittent connectivity. Our engineers are investigating. Please do not restart or reset your equipment. Updates will be provided as soon as we have more information. Thank you for your patience.

Apologies for the late notice. We’ve just been notified of urgent maintenance, likely proactive work after recent weather. Service may be disrupted on 6 Jan 2026, 00:00–06:00 GMT. Please do not reset hardware — service will resume automatically.

Service update: Christmas opening hours.

Merry Christmas from CityFibre! This festive season, we’ve got something special for you! Sign up between 18/12/25 and 07/01/26 and enjoy one month free – the perfect way to start your CityFibre journey with lightning-fast, reliable connectivity. *T&Cs apply

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Service Update The fault has been resolved by our teams and has been stable for nearly an hour and a half. we continue to monitor through the night. Thanks for your patience.

🚨 Service Alert – OFNL customers Initial indications are that all circuits have returned to full working order, we will confirm this in the next hour. Again, thank you for your patience and understanding

🚨 Service Alert – OFNL customers Initial indications are that all circuits have returned to full working order, we will confirm this in the next hour. Again, thank you for your patience and understanding

🚨 Service Alert – OFNL customers. Engineers are still busy, please do not reset your equipment during this period. Next update will be due in 30 minutes.

🚨 Service Alert – OFNL customers. Unfortunately, issues persist, and our team of engineers are still working hard to resolve this for all affected. Thank you for your continued understanding.

🚨Service Alert – OFNL customers. Issue affecting customers in multiple areas. Engineers are looking into this. This appears to be part of a wider MSO with connectivity to the area. We’ll share updates via this feed. Please do not reset your equipment. Thanks for your patience

Connection in the NR14, NR15 & NR35 areas appears to be restored. We’re awaiting confirmation from Openreach on the cause. Thank you for your patience while this was resolved.

🚨 Service Update: We’re aware of an issue affecting NR14, NR15 & NR35 areas. We’re running on a backup feed, so you may experience reduced service or slower speeds. We’re awaiting updates from BT Openreach and expect an update by 20:00. Please don’t reset your routers.

Service Update: Openreach are onsite working on the issue affecting the NR14, NR15 & NR35 areas. We’ll share more info as soon as we have an update. Thanks for your patience!

Please be advised the OFNL services have been fully restored. Thank you for your patience. The team @ITSFibre

We are currently experiencing a high call volume relating specifically to our OFNL services being offline. Engineers are currently investigating, we will update this message with further information shortly. Please do not reset any of your equipment. Thank you for your patience.

Service Update: Earlier this morning, some OFNL customers experienced a connection outage. We can now confirm, as of 9:06 AM, all services have been restored. If you’re still having issues, please contact our support team. Thank you for your patience. - The itsFibre Team