Khoros®

Watch the on-demand replay of the session here: engagecustomer.com/on-demand/brin…

“Finding answers is transactional. Having a sense of belonging is a journey.” AI can accelerate answers. Communities win by strengthening what keeps people coming back: belonging, recognition, safety, purpose, and progress. At @EngageCustomer Summit 2025, @VellankiSHarsha shared how AI can support those needs (not replace them), plus the V.I.B.E.S. framework to measure what’s working: Velocity, Indexability, Belonging, Events, Safety. Watch the on-demand replay of the session here: bit.ly/4qhRcF0 #Khoros #CustomerEngagement #CommunityManagement #OnlineCommunities #AIImplementation

@jacobsen35775 @afurtherinquiry @TheGenAICEO Thanks, Scott. We really appreciated the thoughtful conversation and how clearly you framed the questions. Appreciate you having Eric on.

@Khoros @afurtherinquiry @TheGenAICEO Thank you very much for the opportunity.

AI makes writing quality visible. In this @afurtherinquiry interview with @jacobsen35775, @TheGenAICeo explains why clearer direction leads to better GenAI output. Big implications for CX and community teams where tone, context, and trust matter. #Khoros #CX #CommunityManagement

Read the full interview: afurtherinquiry.substack.com/p/ignitetech-c…

Read the full interview: afurtherinquiry.substack.com/p/ignitetech-c…

Clear prompts. Sharp edits. Better AI output. In this @afurtherinquiry interview with @jacobsen35775, CEO @TheGenAICeo explains why “the better you write, the better AI responds,” and why prompts and editing quality now matter at work. #Khoros #CX #CommunityManagement

CyberAGI article from @GARP_Risk connects cyber resilience to business impact and governance. @theGenAICEO describes the shift from reactive tools to proactive reasoning systems. Read the full article: garp.org/risk-intellige… #Cybersecurity #RiskManagement #Khoros

Does your team have instant access to customer insights, or do they have to hunt through emails, Slack messages, and spreadsheets? CKM centralizes profiles, interaction history, and feedback, enabling teams to respond faster and maintain consistent experiences. #KhorosCommunities helps put that into practice. Request a demo: khoros.com/demo #CustomerKnowledgeManagement #CX #Khoros

Still treating customer data like a filing cabinet instead of a strategic asset? Time to change that. What's your biggest challenge with customer knowledge management? Let us know. 👇

The bottom line: In a customer-driven world, brands must ANTICIPATE evolving needs, not just react to them. CKM centralizes knowledge in your CRM, enabling every team to deliver better experiences. = Better CX. Stronger relationships. Smarter decisions.

76% of customers become frustrated when brands fail to personalize their interactions. Yet most brands are sitting on customer data goldmines they're not using. 🧵Here's why Customer Knowledge Management (CKM) is the game-changer your business needs.

#KhorosCommunities helps turn those conversations into shared, reusable knowledge. Request a demo: khoros.com/demo

You don’t have a “data problem.” You have web data, ticket data, survey data, CRM data. The real gap is turning that into customer knowledge: connected patterns that every team can act on. Customer knowledge management connects profiles, history, and feedback, allowing teams to work from a unified perspective.