Candid ®

@mskane2u @virnablanco Hi! We're sorry to hear that you are not happy with our services. We want to know more about what happened and how we can assist you better. Please call 1-844-295-6915 , our support team is available everyday from 9AM-7PM EST.

@WehoMistress @MtnMack Hi there @WehoMistress! This concern has already been resolved. If you have any inquiries/concerns regarding your aligners, please reach out to us via LiveChat in your Patient Portal or call our hotline at 844-295-6915. We're available everyday from 9AM-7PM EST.

@MtnMack @LiveCandid @MtnMack don't hold your breath. @LiveCandid is completely unprofessional. They lie and give misinformation.

@LiveCandid ordered a retainer from you 2 weeks ago. Never received any delivery update. Called today & was told it would be delivered in 2 days but no tracking # or anything concrete provided. You charged me right away but I have no way of knowing when I’ll get what I paid for.

@ToyZ_1031 Hi! Minor discomfort is not unusual with clear aligner treatment. You may experience tightness around your teeth as the teeth are being shifted into place. Your chewies will be a helpful resource by promoting blood flow to your sore areas. Hope this helps!

@realjasonmatias Hi there Jason! I completely understand it is very frustrating and certainly not the experience we try to provide for our patients. Please LiveChat us thru your Patient Portal or call our hotline at 844-295-6915. We're available everyday from 9AM-7PM EST.

the most disappointing spend I made 2020/21 was @LiveCandid I spent 3+ months wearing my last set (2nd treatment) of aligners & my teeth never quite fit, then shifted out as soon as I had them off. 2+ years of effort down the drain. Right back where I started+ receding gums

@thisismelissaaa Thank you for the appreciating our representatives Melissa! We promise to continue assisting you and all of our customer the service you deserve!

@thisismelissaaa Hi Mellisa! Kindly check your DM. I am more than happy to assist you!

@thisismelissaaa Hi there Melissa! Thank you for reaching out! If you need immediate assistance with your aligners, please chat with us through LiveChat in the Candid customer portal or call our hotline at 1-844-295-6915. Our hours of operation are 9 AM and 7 PM EST, 7 days a week.

@thisismelissaaa Hi Melissa! We would be more than happy to take a look into your case for you. Could you please DM us to confirm your first and last name, as well as verify your email address and date of birth on the account please? We want to ensure that we pull up the correct patient account!

@AllieSaccoh HI there Allie! Thank you for reaching out. Please send us a DM or LiveChat us thru your Patient Portal or call our hotline at 844-295-6915 from 9AM-7PM EST. We'll be happy to look into that for you!

@LiveCandid You Guys didn’t refund me, now affirm is charging me I canceled and did not approved the treatment Please refund $1,795.00 immediately to my affirm account. As they’re about to charge me on 12/12. How can you charge me for a treatment that I didn’t receive/approve of?

@MtnMack Hi Raymond! Yes, we have received your message.

@LiveCandid I wrote you.

@MtnMack Hi there Raymond! We understand your frustration and certainly not the experience we try to provide for our patients. I would love to make this right, but really want to give you the attention you deserve! Please send us a private message with some of your account information.

@LiveCandid Already spent time today on the phone w/ your customer service. He blamed lack of tracking info on a 3rd party that makes your retainers!?!? Didn’t even know who they ship through. Look me up in your system & YOU email me my tracking. Show some effort. I’ve waited 2 wks already.

@BrandiLynnx33 Hi there! We'd like to assist you further after reading your tweet. Could you please send us a DM and from there, we'll be more than happy to help!

@DiyanaAlcheva @couponfollow Hi Diyana! Yes, we have an promo for our Starter Kit right now and other current promotions when you visit our Candid studio. Please click this link to check the nearest studio in your area bit.ly/3qgnAfF, and this link bit.ly/3ENTd4i to order our Starter Kit.

@livecandid are there any discount codes available? Thank you! couponfollow.com/site/candidco.… via @couponfollow

@rhbco2 Hi there! Please reach out to us via LiveChat through your Patient Portal or give us a call at 844-295-6915 from 9AM-7PM EST. We'll be happy to look into that for you!

@rhbco2 Hi there, thanks for reaching out! If you need immediate assistance with your aligners, please chat with us through LiveChat in the Candid customer portal or give our Candid care team a call at 1-844-295-6915. Our hours of operation are 9 AM and 7 PM EST, 7 days a week.

@thisismelissaaa Hi Melissa! We're sorry you haven't heard from us. We'd be happy to look into your impression status if you send us a DM. Let us know! ☺️

@K_100_DRA We've sent you a DM!

@LiveCandid Scam

@thisismelissaaa Hi Melissa. We're always trying to reduce our carbon footprint, which is why we no longer wrap our impression trays in plastic bags. However, rest assured: our products are sanitized and packaged in an environmentally sealed facility. We can assure you that they're safe to use.

@iamkatrinadavis You can do it! The first few days are the hardest (though you already know that, of course.) And send us a link if you decide to vlog! ☺️