Metro by T-Mobile

@pzman89 Hi Peter, I understand how uncertain this must be, and I am here to support you in the best possible way. Please send us a Direct message with your full name, phone number and a few details to get started.

@MetroByTMobile just signed up but was given no option to port my current number. Also my Galaxy watch won't connect

@redhawk44102 Thank you for contacting Metro by T-Mobile. This message may be stored, learn more at t-mo.co/Privacy ^Annely

So far I'm loving my new @SamsungMobileUS galaxy a17 it's snappier than my oneplus nord n10 5g my only complaint the short cable that came with it but the ppl at @MetroByTMobile were cool enough to hook me up with a case and screen protector and as a gamer I appreciate it

@KarmaWhere44164 We are here to help you out. Just send us a PM with your name, phone number and how we can assist you. ^Dakota

@MetroByTMobile I asked T-Mobile if they can unlock my phone but said it's under metro by T-Mobile anyway u guys can help me my phone was under my dads line and was cancelled a month ago but I got a text saying the phone eligible for a unlock

when the competition can’t costanza you, you know you’re doing something right. 😜

@VadimPlh Hello Vadim. We will be happy to help you. We need more information to assist you. Please reach out to us in a direct message with the issues you are having. We can help. ^Rosalie twitter.com/messages/compo…

@MetroByTMobile I need you help here Please 🙏

@MetroByTMobile I am getting this strange pop-up about your eSIM activation. I am not your customer and never issued eSIM from your side. Remove it, please (can not reach out to you by support on website)

@JoeDelaronde Although AAA partners with T‑Mobile for discounts, those offers are only for T‑Mobile (postpaid) customers. That’s why the app redirects you and won’t accept a Metro number. Metro by T‑Mobile operates separately. If you need more help, we’re here through DMs, Joe. ^Franscheliz

@MetroByTMobile how can I connect to the AAA discount if I am a metro customer? The app keeps sending me to T-Mobile and T-Mobile won’t let me set up an account with my Metro phone number.

@7007Bond Select Settings/Support, then Settings/privacy. Tap on Privacy/safety and select Direct Messages. Here, you can choose Allow messages only from people you follow, Allow message requests from people you've verified, or Allow message requests from everyone. ^Mona

@MetroByTMobile I can't DM it clicks and goes back!

@7007Bond You can go to your main inbox by tapping the paper plane/envelope icon on your home feed, then use the search bar to find Metro and start a new conversation. ^Mona

@MetroByTMobile Thanks a lot for such prompt response. I am unable to DM it doesn't open, perhaps you can send me or make a kink for DM?

@7007Bond Our goal is to ensure that reaching out to us is always a smooth and helpful experience when reaching out to us. Please send us a DM with details of what is going on and the full name on your account and phone number. ^Mona

@MetroByTMobile @MetroByTMobile I am trying to reach out to your device team regarding lock issues, if you can advise, it's very difficult to reach customer care in that department. Thanks

@bigdog5758 We understand that you are having some service issues going on. Mark, meet us in DM with some additional details on what is going on. This way we can get started right away! ^Cherlyn

@MetroByTMobile is one of the worst phone service providers. Used to like them but constantly getting disconnected from 5G. I have had this happen numerous times constantly and then some days my phone is fine. Why do I pay the most and get crappy service

@kc_android Thank you for bringing this to our attention today. We're here to help you out Ken. Send us a private message, so we can see what is going on with your account today. ^Stephanie

@MetroByTMobile It's been 3+ months and still no sign of the $100 Mastercard promo from my Jan 2026 iPhone 16e purchase. I brought my number and stayed on a qualifying plan as required. Phone support hasn’t helped—can someone here actually look into this? 💳📉 #CustomerService

@lille_susan Thank you for bringing this to our attention, Susan. Please send us a DM with a brief description of what’s going on, so we can take it from here and get you the help you need. You can also reach us at 888‑863‑8768. ^Tommy

@MetroByTMobile please contact me. I am on your plan and if not, had any Internet for the month I need help6197765461

@BohdanStas Hello Bahdan. Please follow these steps to get a direct message to us. We are here to help. On your twitter page Go to the Metro by T-Mobile profile Once on the main page Right next to follow or following Tap on the messaging icon Then send us a private message. ^Rosalie

@MetroByTMobile For some reason, when I click on the link, it immediately takes me back here

@BohdanStas Hello Bohdan. We will be happy to assist you with checking your device for unlocking. We are here to help. Please use the link we are sending you to join us a private message to assist you. ^Rosalie twitter.com/messages/compo…

@MetroByTMobile I send support@metrobyt-mobile.com

@BohdanStas Hello Bohdan. We will be happy to check your device for unlocking eligibility. Please send us a Direct message with your IMEI number to assist you. ^Rosalie twitter.com/messages/compo…

@MetroByTMobile Hi, can you check unlock eligibility for my IMEI

@ehrenlewis222 I understand your concern. Please send us a direct message with your name and the phone number on the account, so we can assist you further. ^Bianca

@MetroByTMobile I have been trying to get a PUK code for over an hour. Agent Jared id 419050 refuse to help because the account is inactive even though I have the physical and ICC ID can somebody please help me unlock my hardware?

@CaptianCumknuck @slumlord We’re here to support you and appreciate you reaching out. Please send us a DM with your account details so we can review your situation and help get your device replaced as quickly as possible. ^Natalie twitter.com/messages/compo…

@MetroByTMobile hey guys! Totally tundra someone stole my phone. Please help me file a case so I can get another phone to get this taken care of.

@That_shii_Crazy We are more than happy to assist you through DM. Please follow these steps to send us a message on Twitter. Open the Twitter app, search for Metro by T-Mobile, open our profile page, tap the Message button, and send your message. We will be waiting for your DM. ^Fatima

@MetroByTMobile Maybe open up the pm

@MetroByTMobile congratulations on continuing to cut off lines of paying customers and then asking them to pay more money to get it turned back on. You guys have to be the worst company.I've ever went with

@ThisIsKaciH Thank you for letting us know about the issue with your IP address. To get to the bottom of this and assist you in a secure and effective manner, please contact Customer Care. Kaci, you can call 611 from your device or send us a direct message. ^Franscheliz

@MetroByTMobile I live in Dayton Ohio basically, but the dynamic IP address given to me by the network to my gateway shows Columbus. I'm not in Columbus. It's causing issues with some of my apps because the network IP address is not showing Dayton or Cincinnati as it should.

@Cjhanxx Good day! To assist you through live chat, please follow this account and send us a Direct Message (DM). This allows us to manage your inquiry efficiently and provide personalized support. We look forward to hearing from you, feel free to DM us at your convenience. ^Donnie

the Galaxy a16 & the a17 (which Mo, the alleged manager, pulled out from the drawer) and I let him know I wanted to keep my same phone number I've had for over 10 years. He told me if bought the a17 ($380) that he would throw in a phone case and screen protector (@MetroByTMobile)

@Cjhanxx Thank you for contacting Metro by T-Mobile. This message may be stored, learn more at t-mo.co/Privacy