MINI UK

@dysfuctionalbpd Hi Ashleigh, we're sorry to hear you've had a puncture and you're facing delayed assistance. Please DM us with your registration, full name and contact number, we'll help where we can.

@MINIUK I’m a lone female stuck on a remote country lane with a burst tyre. I’ve been given a wait time of 3.5 hours (now 12:45?) which feels unsafe. Please can you help escalate this?

@Jasperj30Mel Thanks for your inquiry. So, we can look into this further for you. Please DM us with your full name, phone number and a bit more information.

@MINIUK Hi, when will I be able to order the new 2027 Countryman please ?

@JamJam77828 Hi Jim, we're sorry to hear about the media experience on your new MINI Cooper - we can understand why you'd be frustrated. Please DM us with your VIN, full name and phone number and preferred MINI Centre, and we'll arrange for you to be contacted.

@MINIUK I can honestly say my new Mini Cooper is the most frustrating Mini I have ever owned. The media system is an absolute joke. It works perfectly for a week or two then for no reason whatsoever it’s does not interact, you can’t use the phone or change the radio station. WHY

@s4vv4300 This isn't the experience we want our customers to have, Steve. Please send us a DM with your VIN along with your email address, contact number, name of the Approved MINI Centre involved and a little more information on the issue - we'll be happy to help where we can.

@NewspressTweets @MINIUK I don’t think I’ll be getting another MINI after the way I’ve been treated by my local garage. Claim to give you discounts for the age of your car and when questioned about it they can’t answer me on why I didn’t get the discount

MINI John Cooper Works Convertible conquers as The Sunday Times Car of the Year 2025 @MINIUK newspressuk.com/get-meta-tags/…

@andyhaveron Hi Andy, thanks for reaching out - we're sorry to hear this. We'd recommend contacting them on 0800 0836 464.

@MINIUK That chat is rubbish as after 45 mins, no response and the chat ends!

@MINIUK the CarPlay functionality has stopped working as it once did; you can no longer press the phone button on the wheel to answer calls. Also, when trying to make a call, pressing the phone button gives you the last call list, but you can’t get it to actually make the call!

@ImTimJClaydon Hi Tim, thanks for your message. This isn't the experience we want for our customers - we understand your disappointment. So, we can look into this for you drop us a DM with your phone number, VIN along with some more information about what has happened.

@GSElecHighway @MINIUK 45 mins trying to charge my Cooper EV at Moto Donington Park (M1), fails every time. Drove to @InstaVoltUK 5 miles away and worked perfectly. Clearly a Mini/Gridserve issue! Sort it out guys!!

@JamJam77828 We can appreciate your disappointment, Jim. If you'd like to discuss this further with us, about what's happened, please drop us a DM with your VIN, phone number and full name along with some more information.

@MINIUK your media system is the new cooper is so bloody frustrating. Oh my god it is so annoying. #annoying #frustrating #terrible #notbuyingagain

@SarahJonesefxl Hi Sarah, congratulations on buying a MINI. Please can you DM us with the seven digit order number. Once we have this we can look into this for you.

@MINIUK hi, how long does it normally take to show on the app from order received to order accepted. There’s been no change since 9th December. Just wondered if that was normal?

@phofstad Hi Phil, we're sorry to hear about your experience - we can understand how frustrating this must be for you. So we can look into this, please DM us the MINI Centre you visited and your contact number. We'll be happy to look into this with the Sales team there.

@MINIUK Didn’t realise your showrooms were appointment only and you can’t just walk in – what’s the point should be made clear….the service is poor, can only imagine what it’s like if you own a Mini !!!

@FearnNilsen Hello Paul, thanks for your message regarding a MINI brake fluid service. Have you considered booking online? It may be more affordable.

@MINIUK how is a brake fluid service on a 2023, 3 door mini hatchback £174😳

@Stephalar0310 Hi Stephanie, thanks for letting us know you've sent a DM. We received this, please keep an eye on your inbox, we'll respond shortly.

@Stephalar0310 Hi Stephalar, this isn't what we like to hear from our customers. Please DM us with your VIN along with your full name, contact number, email address, name of the MINI Centre involved, and a little more information on the issue - we'll be happy to help where we can.

@icharliecollier Hi Charlie, we're sorry to learn about your families experience - this must be very upsetting. Please DM us the VIN and your phone number, we'll arrange for you to be contacted. If you need to speak to someone urgently, please call our Customer Service Team on 0370 5050 160.

@MINIUK is it normal for your car to spontaneously catch fire...with a family in the car?? This was our car yesterday

@bevcoates Hi Bev, we're so sorry to hear about the issue with your MINI and how it's making you feel - and we can understand your disappointment. Please PM us with your VIN, contact details and the name of the Centre you visited. We'll make every effort to assist you as best we can.

@MINIUK My Mini, reg 2024, has flooded in the passenger footwell. Apparently, caused by a blocked drain pipe from the sunroof. I have been informed that this is NOT a manufacturing default. So who is responsible for telling me that this pipe exists and needs cleaning?

@Jasperj30Mel Hi Mel, thanks for your interest in the MINI John Cooper Works! All-season tyres are not available as a factory option or through the MINI Store. You'll need to purchase them through your local MINI Centre after taking delivery of vehicle. Please DM us for more information.

@MINIUK Hi, I want to buy a 3 door Mini JCW but wondered if it would be possible to have all season tyres on it when I order. Thanks

@WindsorNickW Hi Nicholas, we'd recommend contacting your local Approved MINI Centre here: spr.ly/6016AiDSA. Their trained technicians will be best placed to assess the issue and assist accordingly.

@MINIUK I've had the app for over four years and the settings are correct. It's unlikely to be this. Also other Mini owners are having issues. One for the technical team!

@MINIUK it looks like the app is broken again! No charging data has been available for the last few days and no, it's not a problem with my F56 Mini Electric. It's a system issue. Are you working on it and when will it be resolved? Thanks.

@KFCWoodstock Hi, this isn't something we like to hear from our customers, we'd like to have a look into this for you. Please can you DM us with your VIN, full name, email address, contact number and a little more detail into what's happened. We'll be happy to help wherever we can.

I would strongly recommend nobody buy another vehicle from @MINIUK because the new sales system they have implemented in April this year is broken and they have no concept of customer service. I have a catalogue of evidence against them. They urgently need to go reverse this.