Dynamics 365

Announcing new capabilities enabling teams to access Dynamics 365 and Power Platform from within @Microsoft365 Copilot. Users can also experience Copilot and agents from within their applications, keeping context in the flow of work.

Agentic CX isn’t the future—it’s here. Today, we're announcing new agentic CX capabilities across Dynamics 365 and Copilot Studio, including real-time voice agents and new agents across contact center, sales & customer insights. Learn more: msft.it/6010vGUEC

Read the blog here: msft.it/6014QhkIw

The future of manufacturing is agentic. At Hannover Messe 2026, Microsoft is showcasing how agentic ERP in Microsoft Dynamics 365 connects planning, production, and fulfillment so teams can make real-time tradeoffs and execute faster. This is how frontier manufacturers close the gap between insight and action. #HM26 #IndustrialAI #Manufacturing

@Microsoft365 Explore what’s taking shape. 👉 Read the blog: msft.it/6016QilEi

Announcing new capabilities enabling teams to access Dynamics 365 and Power Platform from within @Microsoft365 Copilot. Users can also experience Copilot and agents from within their applications, keeping context in the flow of work.

@Avanade Learn more: msft.it/6010tCuZm

See how procurement managers can more easily navigate tariff changes and impacts to supply chains with a custom agent by @Avanade.

75% of COOs trust AI for high-stakes work. See how agents and AI can transform organizations at msft.it/6015t7nM9

Meet shoppers anywhere. Dissolve channel boundaries with agentic AI for retail, powered by Dynamics 365. Learn how msft.it/6015t7z9t

Ready to redefine customer engagement? Visit msft.it/6017tfnuS to learn more about the Frontier Firm.

Stop chasing dead ends. Let AI qualify leads while you close deals. Learn more about Sales Qualification Agent in Dynamics 365 Sales: msft.it/6015tcAQ3

➡️ The shift from systems of record to systems of action is here. Organizations that pair data and agents with Dynamics 365 and Microsoft Cloud will lead the way. Get the details in our blog: msft.it/6015tcjXx

AI agents turn data into decisions, helping you close deals faster. Frontier Firms are already ahead. Are you? Learn more: msft.it/6016tiqXq

Frontier Firms are redefining business with AI. Copilot now brings role-based solutions for sales, service, and finance—boosting productivity without disrupting flow. Learn more: msft.it/6019t99nh

Microsoft is named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance. Learn more: msft.it/6017tjtCc

IIgnite 2025 is here: Sales Development Agent + MCP servers power agentic transformation across Dynamics 365 & Power Platform. Scale sales, unify data, and drive innovation. Join the Frontier Firm movement and see what's next msft.it/6019tRFNS

The future of ERP is here. Join us in Miami for Microsoft Convergence 2025: The ERP Community Conference — where AI and agents meet Dynamics 365 innovation. Connect with experts, experience hands-on labs, and see ERP transformation in action. 📅 Dec 9–11 | Miami 🔗 msft.it/6017t3cNZ

Take a quick spin through the Microsoft office with Jack Rowbotham and Navjot Khalsa, and see how Sales Qualification Agent in Dynamics 365 helps sellers. Watch the tour, then learn how to make the switch: msft.it/6017tMhAF

Exceptional experiences start with connected platforms. See how Microsoft Teams Phone and Dynamics 365 Contact Center drive modern engagement: msft.it/6012tMosK

The 2025 Magic Quadrant™ for CRM Customer Engagement Center recognizes Microsoft as a Leader, positioned furthest on Completeness of Vision. This is why we feel we were recognized: 🔹Agentic AI for smarter service 🔹Low-code extensibility for rapid innovation 🔹Deep Microsoft integration for seamless workflows Thank you to our customers and partners for raising the bar with us. Learn more: msft.it/11102025XX