Mweb.

The screech of the dial-up modem is a sound you never forget, mostly because it meant you couldn't use the phone for three hours. What’s your biggest early-web pet peeve? Let us know in the comments!

@Peachie_9 Hi Peachie_9, we understand how exhausting and frustrating a month of back and forth has been, especially without a proper resolution. We responded to your DM on this channel with the way forward. ^R

@MWEBTweets a whole month of back and forth with you guys. Do you guys not tire???

@MizSheezy Hi MizSheezy, we understand how frustrating it is to be on hold for that long. We are aware that support queues are currently higher than expected which is impacting wait times. If you still need help, please DM us your Mweb details so we can assist further. ^R

@MWEBTweets 2 hours on hold for support? Why?

@RFifiMokgatlhe Hi RFifiMokgatlhe, we understand your frustration and that this experience has been disappointing. We are aware that inconsistent support can be frustrating. If you still need help, please DM us your Mweb details so we can assist further. ^R

@MamaLedz @MWEBTweets All useless!! From ground up...no1 knows what's going on. They bore me so much

@MWEBTweets what kind of useless operation are you guys running there??

@SiriusErika Hi SiriusErika, we are glad to hear your query was eventually resolved, and we understand the importance of clear communication during issues like this. Thank you for the feedback, this has been noted and will be shared with the relevant team. ^R

Thank you. 😊 I eventually managed to get through to support who confirmed there are email issues and sorted out my query. Please ask your communications team to put a PR together that explains the issue and that it’ll take some time to migrate emails after the update. It’ll take pressure off support as well as minimise customer calls and frustration. IT support certainly doesn’t need flack from the public.

@MWEBTweets your services is becoming a cause for concern. I tried to reach out a few weeks ago when you had issues. I am trying to speak to tech support about resolving an issue. I am told I am first in line, but am still waiting. Eleven minutes gone, still no help. Your WhatsApp service is not helpful. Have you been hacked? No response even via tweeting.

@MamaLedz Hi MamaLedz, we understand this has been a frustrating experience and that it has not met expectations. If you still need help, please DM us your Mweb details so we can assist further. ^R

@RFifiMokgatlhe @MWEBTweets Like this really isn’t it , no ways

@MamaLedz Hi MamaLedz, we understand how frustrating it is to be on hold again after your call was cut, especially after completing verification and not receiving a callback. If you still need help, please DM us on this channel with your Mweb details so we can assist further. ^R

@MWEBTweets @RFifiMokgatlhe Yohhh I’m tired I’ve been holding for assistance for over 20 minutes after the call got cut and the rep didn’t even call me back after all verifications had been done . As for that live chat 🗑️🚮angeke phela

@LindiJakes We have responded to your DM.

@MWEBTweets Many thanks.

Bring everyone online with Mweb on Vumatel. Better Connection. Better Everyday living. Get Fibre with Mweb and Vumatel for only R425pm. Ready to sign up? bit.ly/4ubs9Xo Powered by @vumatel

@LindiJakes Hi LindiJakes, thanks for reaching out. We have responded to your DM requesting sensitive info to assist further. ^R

@MWEBTweets @vumatel Please check the DM as requested.

@1Bronwen Hi 1Bronwen, thanks for reaching out. You may have been impacted by an outage. The latest Outages and status updates can be found on the Mweb App and online here: help.mweb.co.za/outages. To log a fault you can reach out to us here: mweb.co.za/contact-us. ^R

@MWEBTweets Absolutely no fibre internet today. Is there an outtage? Edenburg West, Rivonia, Sandton.

@sharonofsky Hi Sharon, thanks for reaching out. We sent you a DM on this platform 4 days ago. If you still need help, please respond to it. ^R

@MWEBTweets @vumatel What bull shit

@LindiJakes Hi LindiJakes, we understand how frustrating this is after waiting 2 weeks and then seeing a R2732 “early termination” charge on a new install, Please DM us on this channel your details so we can check and assist. ^R

@MWEBTweets it's now the 2nd week trying to arrange for delivery of a router (lots of time & airtime). We just received the following message: "Due to early contract termination of your mweb product, you will be charged an amount of R2732." This is a new account and installation?

@Micasso97 Hi Micasso97, we understand the frustration and that your fibre has been down since Wednesday, which is clearly not acceptable. If you still need help, please DM us on this channel with your Mweb details so we can check your line status and assist further. ^R

@MWEBTweets False information. My fibre has been off since Wednesday

You’re this close to the internet you actually deserve. Stop letting lag ruin your streak. It’s time to close the gap between "almost" and lightning-fast speeds. Upgrade to the Fibre connection your home deserves Check coverage here: brnw.ch/21x02Cd

@Micasso97 Hi Micasso97, we understand the frustration with having no connection since Wednesday and the impact this has when you also cannot reach support. If you are an Mweb customer, please DM us your details so we can check your line and assist further. ^R

@missprimprop20 @MWEBTweets I’ve had no connection since Wednesday. And @MWEBTweets seems to be cruising nicely seeing that their clients don’t have any communication or WIFI

@MWEBTweets so I’m assuming everyone hasn’t had internet since Friday, no assistance from the technical team what so ever don’t even get me start on calling them, a waste of your time month end I’m cancelling and don’t even try to come with tricks

@missprimprop20 Hi missprimprop20, we understand the frustration, however cancellation requests are not handled via email and must be logged online. If you still need help, please DM us your Mweb details so we can assist further. ^R

@Micasso97 @MWEBTweets You must be kidding!! I’ve sent a cancellation email no reply

@missprimprop20 Hi missprimprop20, we understand the frustration with the ongoing connectivity issues since Friday and the impact this has had on your service experience. If you still need help, please DM us on this channel with your Mweb details so we can assist further. ^R

@fezgwayi @GuntherEagleman @MTNza @TelkomZA @CellC Hi fezgwayi, we understand the concern, however this does not sound accurate as coverage differs by provider and location. If you’re an Mweb customer and experiencing issues, please DM us your details so we can check and assist. ^R

@GuntherEagleman @MTNza @TelkomZA @CellC @MWEBTweets please do better. The Amerikaners are saying you are not providing internet in my area eDikeni and all rural areas.

Children in South Africa can't access the internet because the government hates White People. It's true.