ParkMobile (USA)

Have a question? We have answers! Check out this thread of our most frequently asked questions to help you park smarter 🧵

@Gpg221 We’re sorry to hear about your experience. Please send us a DM with your login details and a brief description of the issue or inquiry. We're here to help!

@Parkmobile your support services stinks. Tried to contact and was on hold for 15 minutes and no one ever came on. Only their air side. After that long can't hold any longer. Terrible

@WendyStevens We know how frustrating this is. Please direct message us with and include your email address. We’ll look into this and follow-up with you ASAP.

Yes, I have a question. I used my ParkMobile app this past weekend. I entered my friends plate number correctly. I paid for three hours that is in my app however they got a $75 parking fine taped to their window. I double checked that we were in the right space and I had added their license plate correctly. I’ve contacted you guys. I’ve hit up your support. I’ve gotten zero response at all. Can somebody please help me?

Have a question? We have answers! Check out this thread of our most frequently asked questions to help you park smarter 🧵

@jon_elhai Hi there! We apologize for any inconvenience this may have caused. Can you please DM me so I can further assist you with this? Thanks!

@Parkmobile - please stop sending unsolicited notifications in your app. Even when the marketing communications option is turned off, we still receive your spam notifications. Please stop.

We would love to provide that feature! Unfortunately, our app is bound by the same restrictions that the parking meters are, including minimum parking times and no refunds. I understand your request and strongly encourage you to reach out to the owner of the parking area and let them know that you would like more options with your parking.

This is a good example of government authoritarianism over citizens. There is absolutely no reason why there shouldn’t be a way to correct or refund a simple mistake like this. The real issue is that the system isn’t designed with flexibility or customer experience in mind. In a private company, they would usually be happy to change the zone or issue a refund to keep the customer satisfied. But when a service operates like a monopoly under government control, there is no incentive to improve efficiency.

@jasonkarns Oh no! So sorry you are having issues. Can you please DM me your email address and license plate number on file so I can look at your account? Thanks!

Some serious great UX at @Parkmobile doesn’t let you terminate a parking session early. So you just get their enormous (and battery draining) countdown with no way to dismiss. Normally that thing is nice, but a 15 hour parking session!! wtf I guess they want me to uninstall

@ARDeez247 Thank you for following up. It appears there was a minor error but the issue has now been resolved since then. If you have any questions or further concerns then please do not hesitate to DM us. Have a great day!

@Parkmobile Those were outside of Oxford exchange in freakin Tampa Florida lmao. That is not what the rate should be …… zone 9923

Hey @Parkmobile - fix your shit. Wow.

@EvansPrater We hate that you’re having issues. Send us a DM with your email and a description of the issue and we’d be happy to help.

@Parkmobile your app isn’t working so what do you want me to do?

Hello! We regret to learn that you received a spam email to the email address that's associated with your ParkMobile account. It appears the provided email has been floating around including users without parking accounts. We've noticed that phishing attacks are on the rise now days. Beware of various types of phishing and take utmost care not to fall for it. We urge you to report it as spam to your email provider. Please don’t be fooled! Follow these tips: Never click on a link within an email that you weren’t expecting. When you’re asked to log in to an account or online service, navigate to the official website and log in. That way, you can ensure you’re logging in to the real site and not a phony look-alike. Email security filters can only do so much to protect you from malicious emails. Stay alert and help create a human firewall for yourself. Lastly, please do not respond to the malicious email to keep your information secure. Thank you. Enjoy your day!

Fuck you @Parkmobile for leaking and/or selling my email address to scammers. You're a useless product forced upon us when normal parking meters worked just fine.

Hi there! We apologize for this matter. Unfortunately, the parking times and cost are configured by our clients, as we are simply facilitating the transaction. I understand your request and strongly encourage you to reach out to the owner of the parking area and let them know that you would like more options with your parking.

@Parkmobile Hi, I can only select 15 hrs parking, and obviously, I was charged accordingly. Why I can’t select less time? Thanks

We regret to learn of your experience. ParkMobile is an alternative payment solution for your parking area and does not own, operate, manage, or enforce parking areas. ParkMobile cannot remove any violations. We also do not own or operate any parking meters, kiosks, or pay stations. It would be best to refer to the violation for more information on properly disputing any violation or to file a complaint regarding the parking areas.

Hey @Parkmobile, congrats you got me! Paid, parked and even extended my paid parking this weekend in Columbus, but somehow u managed to ticket me during the final 15 mins that my time elapsed in negative temps. Maybe u can use my $50 fine to clean off the snow covered spots

Hi there! We sincerely apologize for any inconvenience this may have caused. However, parking transactions can't be adjusted or cancelled once started, as no parking operator allows us to have that functionality. Should you start a transaction in any area in the future and later realize you have started it with the wrong parking information, you will need to immediately start another transaction with the correct details, as officers use your zone, license plate, and space number (where applicable) to view your parking payment. Please feel free to reach out to us if you have any questions or concerns.

Just paid the wrong ParkMobile code and it’s no way to cancel the session. 🤦🏾‍♀️

@Finncognit0 We’re sorry to hear that you’re experiencing this. Let’s see what we can do to help. Please DM us the name of the event, the venue of where the event will be held, and the date of when it takes place so that we can get started working on this right away.

@Parkmobile Trying to reserve a parking spot and it keeps giving me an internal error... I just want to reserve this before it potentially sells out 🫠

I am sorry for your frustration. Unfortunately, the parking times and cost are configured by our clients, as we are simply facilitating the transaction. Here is a notice from the parking operator's Facebook page discussing about the updated increased parking rates. Please feel free to contact them directly for more information regarding your inquiry.

@Parkmobile @MikieSherrill @PrincetonPatch the new parking fares went up from $8 to $13.75. where is the money going? @BBBTriCounties @USAO_NJ

@En4cer45 We understand how frustrating this could be. Please DM us so we can get to the bottom of this issue and get it resolved.

Really wish @Parkmobile would get their crap together for the season long CBJ parking passes at the lot we park in. it hasn’t worked all year and if no one’s at the entrance when you get there or leave early you’re screwed. But since it’s January what’s the point

@adamdavidlong Hi there! We hate that you’re having issues. Send us a DM with your email and a description of the issue and we’d be happy to help.

@Parkmobile actually I do have a question. Why is it that your app doesn't work at all and just hangs every time I try to use it?

@rhirsch97 Hi there! Please feel free to contact our customer service team to submit a support ticket by visiting our website at parkmobile.io/contact-us and select "request support online". We look forward to assisting you!

@Parkmobile I need to open a support ticket

@Mar49931H Hello! We apologize for any trouble this may have caused. Were you able to contact our customer care support team directly to get your issue resolved?

@Parkmobile Hi, I purchase parking at Kaseya Center for today 10 January, but the hours assigned by ParkMobile are 9am to 4 pm, and the show start at 3 pm , can you please move the the time frame???

@CarolineMcDono5 We’re sorry to hear that you’re experiencing this. Let’s see what we can do to help. Please send us a DM with your login details so we can investigate.

@Parkmobile The new UI with the spinner is not only considerably less visually clear than the old version, but the button won’t let me pay for parking. I hope that you’ll return to the old, straightforward payment screen soon, or I’ll have to find a new parking app.

We apologize for any frustration this may have caused. In keeping with our longstanding commitment to transparency, we want to share an update on the cybersecurity incident we announced in March 2021. To clarify, the incident referenced in these alerts may relate to a cybersecurity incident from March 2021. ParkMobile has not experienced a similar incident since 2021. Following the March 2021 event, we immediately launched an investigation, quickly eliminated a third-party vulnerability, and continue to maintain our security and monitor our systems. We also notified our customers and appropriate law enforcement and data protection authorities. As an additional security measure, we have recently changed our login process. Our application no longer requires users to create or maintain passwords; instead we require multi-factor authentication (MFA) through a secure magic link to access your account. Please rest assured we take seriously our responsibility to safeguard the security of our users’ information and appreciate your continued trust.

I’m just finding out that there was a ParkMobile data breach and I’m big mad