Scottish Widows

@PconciergeAllen I understand you would prefer to communicate by phone. My colleague has provided the numbers above. If you don’t hear back from one of our managers within 48 hours, please let us know and send us a DM with the required information, so we can escalate this further. Thanks, Greig.

@ScottishWidows I’m waiting for a Manager from the bereavement department to call me in the next 48 hrs

@ScottishWidows pensions you have carried out a massive data breach sending my late husband’s death certificate to someone else, instead of returning it to me.

@PconciergeAllen If calling is easier, you can find the correct phone numbers on our website: spr.ly/6010B6TxQm Regards, Jenny

@ScottishWidows I would prefer a phone number. I have Parkinson’s and recently had cancer. It’s easier when I’m stressed to communicate by phone

@lewis5_joann Hi Jo, is there something we can help with? If so, please DM us your name, DOB and postcode. Could you also give us a brief outline of the issue you’re experiencing? Please don’t include policy numbers or PIN codes, as chats are stored on both sides. Thanks, Hannah.

@ScottishWidows @forest24uk I agree, they are without a doubt the most unhelpful company I’ve ever dealt with

@ScottishWidows Without Prejudice , should be investigated - for potentially blocking pension transfers, fobbing customers off, not following up complaints. Stall you anyway they can until you give up.

@JohnPop_ The issues with DM should now be resolved. Could you check to see if you’re able to send a DM now? Thanks, Jenny

@ScottishWidows Hi Greig, had you looked further back prior to Hannah's replies you'd see that I'm ineligible to DM ScotWid. My concern is that I have been trying for nearly a year to obtain some of my drawdown pension traditionally in writing rather than ringing anyone. Is it that impossible?

@ScottishWidows Since April I've been trying to obtain some of my drawdown pension in writing instead of me having to call someone. I have to say it's not looking good on you. Any written reply to my requests always ends with giving me a number to call. How long must I wait?

@won2winit Thank you for contacting Scottish Widows. We apologise for the duplicate correspondence and will pass your feedback on to the relevant team. If you would like to speak to us about your pension, you can find our contact numbers here: spr.ly/6011h2nFW Thanks, Greig.

@ScottishWidows what a waste of paper,postage and resources after sending two copies of the same letter & booklet for the same account but one showing a zero balance and the other with the current balance. Hope the costs didn't come out of my pension pot.

@SallyF100 Thank you for contacting Scottish Widows. You can find more information regarding transferring a pension here: spr.ly/6016hvnwk Thanks, Greig.

@ScottishWidows hello, I have emailed you to ask for a form for transferring a pension into you, but haven’t had a reply. Can someone help me please?

@Sam_Vernon1 Although we can’t confirm how easily the team will be able to trace your policy, please be assured they’ll do everything they can to help. You can also find more information on tracing a policy here: spr.ly/6017hq1IZ ^Jenny

@ScottishWidows Ok no worries will do, if I provide my DOB and NI number on the form will it be fairly easy to track down would you say?

@ScottishWidows Good afternoon, I had a pension with Zurich that I was paying into some time ago, I believe it’s since been transferred to yourselves. Do you know how I would be able to track it down and log in/access my details? Many thanks.

@SOAMER If you would like us to look into this for you, please send us a direct message with your name, date of birth and postcode. Please don't include policy numbers or PIN codes as chats are stored at both ends. Thanks, Jenny

@ScottishWidows so I gave Scottish Widows till 1:30pm to call me back they have had over 2hrs30min to do so! All throughout my working life they have been responsible for looking after opting out of serps in 1988 various company pensions which they have made huge losses on!

@TheSteelCha1r We're unable to discuss policy specific details on Social Media. However, if you DM us your name, Date of Birth & Postcode and we'll look into it. Please don't include policy numbers or PIN codes as chats are stored at both ends. ^Jenny twitter.com/messages/compo…

@MikeHenry58 We're unable to discuss policy specific details over Social Media, however, if you DM us your query, along with your name, Date of Birth & Postcode - we'll help as best we can. Please don't include policy numbers or PIN codes as chats are stored at both ends. Thanks, Jenny

Does anyone have any advice on how to talk to “ Customer Service “ at @ScottishWidows ? Quick enough to take my money, but no meaningful response to calls!🤬

@SOAMER Is there something you would like our help with? If so, DM us your Name, Date of Birth & Postcode. Please can you give us a brief outline of what issues you are facing. Don't include policy numbers or PIN codes as chats are stored at both ends. ^Jenny

@ScottishWidows big big negitive news on how Scottish Widows treats pension holders!!!! @LloydsBank still failing to fix issues that the @TheFCA told them to sort out 10years ago!!!!!!

@SOAMER Is there something you would like our help with? If so, DM us your Name, Date of Birth & Postcode. Please can you give us a brief outline of what issues you are facing. Don't include policy numbers or PIN codes as chats are stored at both ends. Thanks, Jenny

@ScottishWidows yet again due to poor communication massively screwed up! how and why are they allowed to continue @TheFCA #closeallaccounts

@arenarub Hi, I’m sorry to hear about your experience with Scottish Widows so far. If you could send us a DM with the late policyholder’s name, DOB and postcode, we’ll look into this for you. Please don’t include any policy numbers or PIN codes, as chats are stored at both ends. ^ Hannah.

@peanutjane1 @ScottishWidows I’ve been trying to get information on my deceased parents policy , I’ve been passed from pillar to post numerous times , everyone passing me to someone else , I sent all the documents via email no acknowledgment to many emails 3 weeks later

@ScottishWidows My partner has been trying to get to the bottom of his late father's policy. After countless efforts of communication, still waiting a Yr later for the info. You really are a shambles Scottish widows

@keithwillb We're unable to discuss policy specific details on Social Media. However, DM us your Name, Date of Birth & Postcode. Please can you give us a brief outline of what issues you facing. Don't include policy numbers or PIN codes as chats are stored at both ends. Thanks, Greig twitter.com/messages/compo…

Hello @ScottishWidows can I deposit an amount of money into my own Scottish Widows pension account by cheque?

@HeatherNute1 Thank you for your response. As mentioned previously, you can contact us via Facebook or by calling us directly. Our contact numbers can be found here: spr.ly/6017hb3LV Thanks, Greig.

@ScottishWidows I am already following you, because you won’t follow me I can only send a message if I pay for a premium x account…

@ScottishWidows I’m emailed over two weeks ago to ask a simple question regarding my pension policy, and had no reply? You aren’t giving great service and currently don’t want me to stay with you I think…

@HeatherNute1 Have you tried following our page to see if that lets you DM us? Thanks, Jenny

@ScottishWidows Be aware then you only allow private communication on x from those who pay to use it, which not a fair an equal access system for your customers,

@HeatherNute1 Thank you for your response. Unfortunately, we are unable to follow accounts on X. Alternatively, you may contact us via Facebook or call us directly. Our contact numbers can be found here –spr.ly/6017hb3LV Thanks, Greig.

@ScottishWidows It says you have to follow me so I can message you here