SIMPLE Mobile

@Bear0678 We’re here to help you find that perfect balance between a low bill and staying connected to the people who matter most! If you need assistance, please DM us on our social media platforms.

@SIMPLEMobile - you do not like plan downgrades - still have unlimited text messages but you now refuse to allow them with photos attached nor no longer same group texts as before downgrade- momma am i being punished by wanting to save money

@Bear0678 Hi, Collier. We hear you, and we definitely don't want you to feel like you’re being "punished" for being budget-conscious. Saving money is a smart move, but we understand how frustrating it is when the features you rely on suddenly disappear.

@Triciat1fl Hi! We are truly sorry to hear that you have had this kind of experience with our services. This is truly not what we aim to provide you, that is why, we have sent you a DM to better assist you. We will find the best solution for this matter. Please check your inbox. Thanks!

@Apple @SIMPLEMobile now owned by Verizon For the past 6 months, I’ve been dealing with something that honestly shouldn’t even be possible in 2026—I’ve been completely locked out of my phone and my iCloud account each time I get back in I’m again locked out off my iCloud and my phone passcode changed  I’ve gone to the Apple Store and no explanation to why this is happening  I’ve reached out to Apple multiple times trying  but I’m still stuck with no clear answers or timeline. Being locked out of my own device for this long has affected everything—communication, access to important information, and basic day-to-day functionality. At the same time, my experience with Simple Mobile has only made things worse. I’ve contacted customer service on numerous occasions explaining that my phone shows “network not assigned,” yet my service has never been disconnected. Family members have tried calling me, only to hear that my number isn’t in service.  Or  getting a recording that my number isn’t assigned Imagine missing important calls because of an issue you’ve repeatedly reported with no fix. On one occasion, I waited over an hour just to speak to a supervisor, only for the call to end—not by me. That level of support is unacceptable. Six months of this is beyond frustrating—it’s disruptive, stressful, and frankly inexcusable. I’m sharing this because no one should have to go through something like this just to use a phone and service they are paying for. I need real solutions, accountability, and proper support. This cannot continue. Someone please HELP

@fabvled Hi there, we’re incredibly sorry for the frustration and the wait. We definitely want to get this sorted out so you can get your Number Transfer Pin (NTP) without further delay. Please send us a DM here for us to send you the NTP. Thanks!

@SIMPLEMobile Is the worst carrier of all time. 3 hours for a fucking transfer pin and they can't get it for me.

@Lonestar_sky I understand this is frustrating, and I appreciate your feedback. Our mobile site is intended to be user-friendly, so I'm sorry it's not meeting your expectations. To best assist you, please send us a DM. we will be happy to help you.

@SIMPLEMobile your mobile web experience is horrible, like built by first time devs

@nke2016 Please send us a DM on any of our Social Media Platforms. Looking forward to assisting you.

@SIMPLEMobile I should have done my research 2 years faithful can't even get a decent upgrade literally still waiting online... ok they just hung up wow

@nke2016 This is disappointing to hear, and I sincerely apologize for the hang-up. We value your two years with us and want to ensure you get the upgrade you're looking for. We want to make this right immediately.

@phuckyoweedx Hello! We'd love to help with any issues you may have. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!

@SIMPLEMobile y’all pissing me off

@Guiding_light12 Hello! Thank you for contacting us. We are constantly striving to improve our services, and your feedback is very valuable to us. Please check your inbox; we have contacted you to provide further assistance.

@SIMPLEMobile hey! I have some issues with your service. Like my hotspot just won't come on even with wifi off. And some more. If you can reply. And are you able to reply? Or dm. Because at 14 I personally paid for this service myself. I think y'all can do it! Despite issues.

@Jeremy_R239 Better luck next time! We're always rolling out new promos, so hopefully, the next one is a perfect match for you. 🤞

@SIMPLEMobile I'm not sure what game you guys are playing BUT ... I get a message saying I qualify for 5 bucks off next bill. Reply with word SAVE. (Pic #1) 2. Then comes the reply of I'm not eligible .... Thanks for my interest? Five bux. 🙄🤣

@Jeremy_R239 We're sorry for the mix-up! Those messages are sent out automatically, and while many of our lucky customers do get to snag the discount, it turns out this specific offer wasn't available for your account type this time around.

@dmdanieldope_ We hear you, and we apologize for the hassle regarding your extension. We want to make this right. Please send us a direct message so we can review what happened and see better options available for you. Thanks for being a valued customer. We’re here to help!

simple mobile gave me the hardest time for an extension they said they were gonna give me already. i spent like an hour on the phone im probably gonna switch company's soon and then they only gave me a 4 day extension instead of 7 @SIMPLEMobile

@sanctity_of Hello! We'd love to help with any issues you may have. Could you send us a direct message on one of our social media channels with the details, so we can help you? Thank you!

@SIMPLEMobile I just called in again. As soon as I say I need to do a transfer port the system says it is transferring me to a representative and drops the call. Quit jerking me around!

@SIMPLEMobile is trying to prevent me from exercising my right to transfer my phone number to a new carrier. Over and over I call support, say I need transfer support and am cut off. I'm contacting the Better Business Bureau and my congressman. You will *not* get away with this!

@iamjorellr Hello! We would like to help you solve this problem. Please send us a direct message so we can assist you better.

@SIMPLEMobile why do I keep getting this email EVERY DAMN DAY?

@sanctity_of To resolve this right now and prevent any further issues, we can initiate a secure process to confirm your exact Account Number and PIN. Please send us a direct message so we can immediately supply you with the required information to complete your port.

@sanctity_of Hello, we understand you wish to transfer your phone number, and we're genuinely sorry to hear that you are experiencing this kind of difficulty and frustration while trying to port your number.

@dabtchfrombklyn Hi! Thanks for reaching us. We apologize any inconvenience that you have with our service, please send us a private message to address your issue.

@SIMPLEMobile I don’t pay you money every month for a robot to hang up on me. Fix it now !!!!

@Samvict40837399 We sincerely apologize for the constant disconnections and the experience trying to activate your plan. We want to help immediately. Please DM us your account details, so we can assist you directly and resolve your activation issue.

@SIMPLEMobile Not getting any help need human customer care shame on you simple mobile

Answers to simple questions are only a quick text away with 611611. smob.ly/60129K8hw

@sayntfuu Please, we urge you to send us a Direct Message right now. This channel is working, and we have dedicated team who are willing to assist you with your order issue.

@SIMPLEMobile Yeah that number is disconnected with no additional information available. I called it 10 different times today. You are a scam.

Stay connected by making calls over Wi-Fi. smob.ly/60139nbpF