SpotifyCares

Thank you for letting us know this. Make a clean reinstall of your app with the steps at bit.ly/4hd5sfj and check if it’s solved. If you see no changes, tell us which part of the app is not fully working and how the situation happens, and let us know if it’s the mobile app or the desktop app. We’ll be here.

@SpotifyCares I already did this multiple times

We’re aware of some issues right now with the app and with our web page, and are checking them out! We’ll keep you posted on our Community: bit.ly/42z2uev.

Hi there! We want to make sure you can enjoy a perfect music playback on your app. Log out, restart your device to clean up the temporary memory and log back in. If the situation persists, let us know the details of your case, a quick video is also helpful (make sure no passwords or bank info is visible in it). We’ll take a look.

@SpotifyCares This app sucks it’s so damn slow since the update

@shanthiudhay Hey there. Thank you for reaching out! For account and Premium plan issues, our dedicated team can securely access your account details and help you directly at: bit.ly/4ofSEXU. Try reaching out to them, they'll assist you as soon as possible. We hope this helps.

@Spotify I have paid for premium on 16th May but till now it is not activated. Please help. Am busy at work hence am reaching you now.

@Tobechukwu52011 Awesome, we're happy to hear you can enjoy your favorite tunes again! We'll be here if you need help with anything else 💚

@SpotifyCares Its been okay now!! Thanks for your reply

Locking in this weekend with New Music Friday 💚 Listen to @oliviarodrigo, @lolayounggg, @6LACK, @bleachersmusic, @eccavandal, @le_sserafim and more, on Spotify.

We totally get why that caught your attention and would like to set the record straight. ✨ It's common across streaming platforms for the Artist radio to be missing songs from the chosen artist, as the feature curates a collection of songs based on them, an album, or a song. You can, however, find other playlists that include more hits from MJ on his page. This is Michael Jackson is by far a fan favorite (bit.ly/4u2yDqe). 🎩

@SpotifyCares So, normal to not have ONE MJ song in it? I think not.

Ok why is @Spotify broken 😞

Hi there! That's definitely not the experience we want you to have. Could you try logging out and back into the app a few times? This can help refresh the sync and update your information properly. If the issue persists, it's possible that some app data on your device may be corrupted. In that case, we recommend a clean reinstall of the Spotify app by following the instructions here: bit.ly/3XABs3V. We'd also recommend switching between Wi-Fi and mobile data to see if that helps. Keep us posted on how it goes.

@Spotify Why is my downloaded music saying i’m offline. Next bill ya gonna have to take it in the arm I ain’t paying until this is fixed

Hi there! Thanks for reaching out. We don't play ads that interrupt the music listening experience of Premium subscribers, but some podcasts may include advertising, host-read endorsements, or sponsorship messages. You can find more information about it here: bit.ly/3PuPIed. If it happened while you were listening to music, just let us know and we'll take a closer look.

@Spotify if it is ad free, why da fuq im listening to an ad?

Thanks for reaching out! We'll do our best to look into this playlist issue and resolve it for you as soon as possible. Could you let us know if the problem occurs with a specific playlist or all playlists? Also, please share the device type and app version you're using. If you can, try checking on another device or the web player to see if the issue happens there too. This info will really help us pinpoint what's causing the problem and find a solution faster! 😊

@SpotifyCares my playlist adding and removing is very very laggy! If I add something to another playlist I have to do it about 6 times before it actually goes on. I've deleted data and deleted cache. Can you help?

@CuenAmi ¡Nos alegra mucho saber que se ha solucionado! Esperamos que sigas disfrutando de tus podcasts favoritos sin ningún inconveniente. Aquí estaremos por si nos necesitas de nuevo.

@SpotifyCares Ya se ha solucionado!

Hola @esRadio, al acceder a vuestro contenido en @Spotify recibo el error de la foto adjunta. Me pasa con @eslamananadeFJL, @lanochedecuesta, @encasadeherrero..., y llevo así desde el mediodía aprox. Estoy seguro que tengo la región bien configurada. ¿Será algún error técnico?

Hi there! We'd like to let you know that podcasts include advertising; this has been the case since their inception and remains the same on Spotify today. Creators decide where to place these ads, so they can appear at the very beginning, during the episode, or at the end. Because of this, even Premium users may still hear ads or sponsorships within podcasts. Rest assured that as a Premium user, you will still enjoy an ad-free music experience. We'll be here if you need us again.

@Spotify if I am a premium user, why am I getting ads on Podcasts? And I don’t mean like ads in the podcast, I’m getting Spotify ads before my podcast starts. Bullshit. Fuck your advertisement and fuck your revenue. Enough is enough.

Hi there, we're here to help and that isn't the experience we want you to have. We’ve updated shuffle so tapping a track plays it without reshuffling your queue, keeping your original shuffle order. For a fresh shuffle, just toggle the shuffle button off and on. If you’re still hearing repeats after that, let us know and we’ll look into it!

“shuffle mode” and it plays the same fucking 20 songs every single time, imagine how tired we are @Spotify when will y’all fix this 🫩🫩🫩🫩

@Musakmanic Hey! Looks like things are a little off beat right now. 🎶 Let’s fix that. Does this happen on only one device, or multiple? If it's the former, share with us what it is, and we'll tackle this together.

Why am I having issues listening to albums @Spotify? The sound stops only when I listen to albums, but the track bar keeps moving

Thanks for getting back to us. The artist radio uses your listening habits and generates tracks based on that as a factor along with other things like the artist's info, their discography, similar content, etc. That's why you've received a radio mix full of different songs and creators similar to Michael Jackson. 👑

@SpotifyCares Here is a screen shot for an example. I wanted to play Michael Jackson Radio and this is what was created . 🤨

Hey there! Help's here. If you're getting songs that aren't part of the playlist, it probably means that Smart Shuffle is activated. It'll add recommended songs to your queue. You can swap to our normal Shuffle Play, which should ensure you'll only get songs that are part of the playlist. You can read more about the feature, and see what the icons look like, from here: bit.ly/4qRUIr7. Let us know if we can assist with anything else.

@deanprinchester @Spotify And even plays songs that are not even in the fucking playlist

@SouzaLoisleynne Olá! Obrigado por entrar em contato. Sugerimos que entre em contato diretamente com a nossa equipe em bit.ly/4ofSEXU, para que possamos analisar melhor e oferecer mais assistência. Avise-nos se precisar de mais alguma coisa.

@Spotify não estou conseguindo usar meu Spotify mesmo depois de ter pago 🤯

@NJonnhy19844 ¡Hola, Johnny! Gracias por compartir la captura de pantalla. Queremos validar a fondo la razón por la cual se muestra ese aviso desde tu lado. Escríbenos a través del siguiente enlace para revisarlo juntos: bit.ly/4ofSEXU. Estaremos atentos a tu respuesta.

@psicologamente @esRadio @Spotify @eslamananadeFJL @lanochedecuesta @encasadeherrero Sigue Igual

@CuenAmi ¡Hola! Queremos echarle un vistazo a lo que sucede para poder apoyarte. Ponte en contacto con nosotros a través de este enlace: bit.ly/4ofSEXU. Quedamos atentos a tu mensaje.

@psicologamente @esRadio @Spotify @eslamananadeFJL @lanochedecuesta @encasadeherrero A mi también me pasa. Desde anoche.

@ivan__trash ¡Hola, Iván! Gracias por compartirnos el video. Nos encantaría validar a detalle lo que sucede. Envíanos un mensaje a través de este enlace para revisarlo juntos: bit.ly/4ofSEXU. Quedamos atentos.

@carloscuestaLD la decisión de desaparecer de Spotify ha sido de Es Radio?

Ahí os dejo “otro error técnico” venezolano. Ahora tampoco podemos escuchar los podscat de @eslamananadeFJL en @SpotifySpain Ayer no podíamos ver @navedelmisterio en Movistar. Hoy esto… #Horizonte

@Mariapll77 ¡Hola, Maria! Sabemos que tienes muchas ganas de escuchar este podcast y queremos revisar lo que sucede a detalle. Envíanos un mensaje por aquí para revisarlo juntos: bit.ly/4ofSEXU. Aquí estaremos contigo.

@psicologamente @esRadio @Spotify @eslamananadeFJL @lanochedecuesta @encasadeherrero A mi me pasa lo mismo!