SurveyMonkey

@AndreaLetamendi Thanks for letting us know, we take phishing of any kind very seriously. If you can please report that survey here: bit.ly/44R9T9F Thank you

Por acotar este es el fraude qué intentan hacer haciéndose pasar por @ServientregaE, no se dejen ver las huevas qué es falso a todo lo qué da. He recibido al menos 5 correos este mes. Y el enlace al formulario ya SurveyMonkey lo bloqueó. #AlertaPishing @EmergenciasEc @MrLinkEc

@GlamFairySparks Sorry to hear about the trouble! If you haven't already then please contact our lovely support reps here for assistance: bit.ly/3awKcNr If you don't hear back quickly enough then feel free to DM us your email address so that we can chase this up for you.

@SurveyMonkey why did I get a verification process for the rewards app after using it for months now with no problem and it’s not even working. I keep getting “Must confirm registered phone number to change it” after I put it in my phone number?

Serious athlete making serious data driven decisions🫡🐈 #surveymonkeypartner

@DC84118 Hello! We ask that you please fill out the following form to report any suspicious surveys, so that it goes directly to our platform's abuse team for review and they can take the appropriate actions: bit.ly/4jIDBE8 Thanks in advance!

@SurveyMonkey scammers are using your platform in an attempt to obtain personal details from people. How can I report this and provide you with the details I have?

@CWBattersby Hey there, thanks for reaching out about this! We are sorry to hear you are having trouble contacting support. Are you able to DM us so that we can gather some additional information and pass this along to the support team? Thank you. twitter.com/messages/compo…

@SurveyMonkey I’ve tried repeatedly to get someone to call me or email me about our account and no one ever responds. Your website couldn’t be more difficult to get help.

@mmburnside2000 Hey Michelle, thanks for reaching out about this! If you are experiencing issues with submitting your responses to a survey, we recommend the following troubleshooting steps in this article: bit.ly/48Shl4W if not please contact support here: bit.ly/3TLemFn

@SurveyMonkey if sir, a platform does not work when I asked all the questions it does not hit submit broken software as usual

@ohnotagainpls Hey there, thanks for sending along that feedback! We will make sure to pass this along to the right team for further consideration! Thank you.

@SurveyMonkey your form to report phishing is too much work. I receive phishing emails from your users almost on a daily basis and I’d like to report them but you make it so hard and complicated.

@Shmeedly @PlantaResto Hello! It sounds like that survey was created by one of our users, so we recommend that you reach out the survey creator directly for more details on this, as they are the ones responsible for the survey content/message. Thanks!

@SurveyMonkey I, and many people I know, spent 20 minutes answering a survey about @PlantaResto . We were promised a $10 gift certificate for participating and providing our email addresses. It's ben over 3 hours and none of us have recieved tghose certificates. Bait and Switch?

@jpjeffery Hi Jeff! Since we are on social media, we aren't able to dive into accounts due to privacy and security reasons, but our support team will be able to help you further. You can reach them directly here: bit.ly/3G2FmYq Thanks.

@SurveyMonkey I've been trying to get a One-Time-Passcode from the SM login page so I can reset our password for over an hour. Nothing is coming through to our network (so it's not my Outlook Junk Mail filter that's blocking it).

@HarlanF Hey Harlan, thanks for reaching out about this! If you have already reached out to the support team, would you be able to DM us with your case number and email address so that we can follow up with them? Thank you! twitter.com/messages/compo…

@SurveyMonkey i've been trying to contact you for over a week. I paid for a subscription and nothing works including all of your "customer service" methods. #worstcustomerservice

@hellokevin Hey Kevin, thanks for reaching out about this! If you identify content that is not complying with our content policy (bit.ly/2vn8OJw) please feel free to report an abuse form: bit.ly/481lO56 Thank you!

@SurveyMonkey Hi how can i report abuse of your service to send phishing and spam?

@TheLolodrom Hello! Thanks for reporting this. Could you please fill out the following form to report any suspicious survey so that it goes directly to our platform's abuse team for review: bit.ly/39pSUOx Thanks in advance!

@SurveyMonkey Someone is sending Phishing Email via your Service in the name of the Post AG. I'd say you should check this super quick, else people get scammed through your service.

✅ We are now happy to report that the AWS incident has been resolved, as we are no longer seeing a direct impact to our services. Please be aware that AWS may still be having some intermittent issues. You can check the latest status here: bit.ly/3CFBiRx

@GilhamColin Hi there, this would be best directed at our lovely Support Team, who can be contacted via this expedited link here: bit.ly/3TLemFn Thanks!

oh dear @SurveyMonkey this has been the case since Sunday when using your unsubscribe link. A cynic might assume from this that you're trying to prevent people unsubscribing. I'm sure the @ICOnews would be interested to know more...

@nicelynicely4 Hey, thanks for reaching out! It would be best to reach out to the support team about this here: bit.ly/3TLemFn If you have already contacted support, please feel free to DM us with the case number and email you used so that we can follow up with them. Thanks! twitter.com/messages/compo…

@SurveyMonkey Anyone out there? I've sent multiple emails about your Rewards app not working and have yet to get a reply. I'd like to redeem my rewards and move on.

@_WimVDK_ Hey there, we don't have a direct email, but you can use the contact us form in order to forward that information along. Here is a link to the chatbot where you can open up a case and provide attachments here: bit.ly/3TLemFn

@SurveyMonkey I can't forward the outlook email file/headers through a web form. I need a direct email

@SurveyMonkey What's your abuse department email? Cause for the umpteenth time i've been getting phishing emails that (this time) impersonate belgian federal government authentication protocol CSAM under the header of "file changing". Can't find a way to forward/report them

@R_Q_H_P Hi there! We were experiencing intermittent site issues earlier due to an AWS outage. We're happy to report it's now resolved and no longer impacting our services. Please be aware AWS may still have occasional issues. You can check the latest status here: bit.ly/3CFBiRx

@SurveyMonkey When will services be restored? Going on 3 hrs of 503 error messages.

✅ [COMPLETED] The planned site maintenance for US/CA is now complete and everything is back up and running! We appreciate and thank you again for your patience! Please check out bit.ly/3CFBiRx page for additional information and current site status updates.

@breezmurph Hi there! We were experiencing intermittent site issues earlier due to an AWS outage. We're happy to report it's now resolved and no longer impacting our services. AWS may still have occasional issues. You can check the latest status here: bit.ly/3CFBiRx

Is @SurveyMonkey down? Anyone else get a 500 error

⚠️ We are aware of the AWS infrastructure outage impacting certain areas of our sites, and you may experience some intermittent issues. Our team is fully engaged and monitoring the situation. You can find the latest details on our status page: status.surveymonkey.com