Truespeed

@weirdfishes86 Good afternoon Holly. I'm sorry to hear this; are you still experiencing issues? If so, I would recommend giving our friendly Bath contact centre a call on 01225300370 when home for us to look at your service with you.

@theTRUESPEED hi guys 😃 internet keeps cutting out in Portishead. Please can you investigate? Several people on street having problems 🥰

@tbone035 Hi Tony, was this extra node rented from us? If so, I'd recommend giving our team a call on our usual number of 01225 300370 to troubleshoot this. I'd recommend contacting the manufacturer if the node is one bought by yourself.

@theTRUESPEED I have an additional node to improve WiFi coverage in my house but all devices still connect to the main hub, even when signal is weak. Everything is working as it should, blue lights on both nodes. I’m struggling to find support to help me overcome this problem

@chris_in_wells Thanks, Chris. I've passed this onto our relevant team.

Hey @theTRUESPEED it sounds like a fan bearing in one of your cabinets has end-of-lifed, quite loudly. Location Wells, Somerset, junction of Bath Road and Hawkers Lane.

@The_DigitalView Good afternoon. You can rent the mesh system we offer, or buy a mesh system yourself to increase the wi-fi range, which is the type of wi-fi extender we recommend. If it's one or two rooms that need better coverage, something like a powerline adapter may be more suitable.

@theTRUESPEED Hi. How do I easily extend my wifi myself ?

@cjfelt13 Hi Carla, I am liaising with our install team about this and will be back in touch with you via email.

@theTRUESPEED I’ve emailed you as requested but yet to have any response

@theTRUESPEED your engineers have ruined the outside of my house and I don’t even have you! My neighbours did and your staff have been lazy following complaints the wire dangled over our windows. I need a manager to speak to to put my house right after a bodged job by your staff

@Thornski78 Hi Simon, we're sorry to hear that you weren't able to get through to our Customer Care team. We did have an outage Saturday. We have contacted all effected customers and the outage should now be resolved. If your service is still down, please give us a call on 01225 300 370

No service from @theTRUESPEED all day today and impossible to get through on the phone. What’s the point in saying that you have support on a Saturday? #truespeed

@nachorennie Good morning Nat, if you are still experiencing this, please do call our friendly, local team on 01225 300370 and we'll be happy to help.

@Glyynnn Good morning, our local contact centre were open on Saturday, 8am until 6pm and I'm hopeful you spoke to us then. If not, please do call us on 01225 300370 and we can take a look at this with you.

@theTRUESPEED no Internet for over 12 hours and can't get hold of anyone, might just cancel

@Glyynnn Good morning, I'm sorry to hear about this. We are open on Saturdays between 8am and 4pm so I'm hopeful you spoke to us then.

@theTRUESPEED Been connected but zero cust service after 6pm and Internet been down from 6.05

We know our broadband really is as brilliant as we say it is, but don't just take our word for it...   Switch today and experience the difference of a faster and more reliable broadband connection. 🚀   truespeed.com    #reliablebroadband #fullfibrebroadband #southwest

@superwilfy45232 Sorry to hear that it's stopped working. Please contact out Customer Care team on 01225 300 370, so that we can look into this. You can use your own router and Mesh system, however we cannot guarantee the compatibility with our service or offer any support on the devices

We're delighted to be announced as a finalist for the Best Customer Experience award at this year's ISPA Awards!

@AndyL890516 HI Andy, an out of hours team and a current service page are indeed things we may have in the future. For outages, we do send text messages to those affected, to keep them updated on fixing the issue.

@theTRUESPEED Do you really not have support numbers out of hours ? With the importance of the internet, why can't we contact support on a Sunday, or out of hours when we have an outage. like I do now ? Also why is there no basic.. "current service status page".. ? Shocking !

@AidenJEvans89 Hi Aiden, I'm sorry to hear about this. I would recommend giving our helpful local contact centre a call about this, for us to troubleshoot this with you. We're open now on 01225 300370, until 6pm today.

@theTRUESPEED made the switch from UW to TrueSpeed last. Since being connected we have had multiple drop outs every day! Obviously everything we use relies on WiFi but most importantly we a WiFi baby monitor.. We can not have an unreliable internet connection!

@helenisaspoon Hi Helen, I'm glad from your tweet minutes later that the service came back quickly. We do have helpful technical support on our website as some issues can be fixed without our involvement: truespeed.com/support/

@theTRUESPEED internet stopped at bang on 4pm today, same time as your helpline closed. Still down now. Can you advise what’s happening? Is there any way to get assistance?

@ozric888 I'm glad to hear you were back up and running Saturday afternoon!

@theTRUESPEED Back up and running! Well done Truespeed, it’s been frustrating but you are a great provider of internet service.

@ozric888 It would be a 'no reply' text, I'm afraid. That is the only number we provide, yes.

@theTRUESPEED Yes it’s the only number I can find and the only number you have given out. You did text me which I received and text you back but you haven’t responded.

@ozric888 I have just phoned our number (01225300370) and it does have a pause before connecting but then does provide the four options. Was it this number you called?

@theTRUESPEED Don’t even have the choice of an option, it’s just nothing then it hangs up on me, it’s really frustrating. Good to hear you are making progress.

@ozric888 With the Wedmore outage we are making good progress with the repair and have issued a text update just now, stating service to resume within the next few hours. We are receiving calls today. Which option are you selecting?

@theTRUESPEED The outage has been here since 6pm last night and still nothing at 1.28pm this afternoon. And n o it’s not a good afternoon. Your phone lines are not responding to any of my calls.

@ozric888 That is strange. I have had calls still come through. Would you please be able to send us a DM with your phone number and I can call you?

@theTRUESPEED Can’t get through on the phone, from my mobile it is just dead (a lot like my internet) then it hangs up. I have tried calling over 50 times now. What is going on?