Therm-a-Rest

6X quieter than the original XLite™ ? Say no more . . . because 'shhh' we're sleeping. Learn more about the NXT Generation at the link below. ow.ly/6XQn50NaYvB

@Roy90818978 Hi there, please use the contact form on our website to submit a case with out team. Our team of experts will be happy to help!

@Thermarest I have a Themarest for some years now, used once a year..always stored correctly. I used it this week, and suddenly it had a bump..that only got bigger! Can I send you a DM, with some pictures and further info? Thanks

@BayIslandMike Thank you- A member of our team will get back to you soon via your case submission!

@Thermarest 00291689

@Thermarest What's with the radio silence on the warranty help?! Tried to follow-up, but na-da. Sounds like several others are having similar issues. Please help!

@gigglingtoes Sorry for any confusion! When you submitted a case via our webform you should have received a case number and confirmation email. If you are unable to locate your case number, please submit a new case via our contact form on our website. Thank you!

@gigglingtoes Hi There, Can you please send us your case number so we can look into this? Thanks!

@clayson24 Thank you for sending those case numbers! It looks like one of our representatives has reached out via your case and requested additional details. Once we hear back from you we can proceed with next steps. Thanks! - Therm-a-Rest Social Team

@Thermarest well there are 2 case numbers since you. never replied to my first email. case #1: 00288067 filed on Sept 28 and case #2: 00291859 filed on Oct 26 - a month later

6X quieter than the original XLite™ ? Say no more . . . because 'shhh' we're sleeping. Learn more about the NXT Generation at the link below. ow.ly/6XQn50NaYvB

@clayson24 Hi There, We are sorry to hear about your sleeping pad and would be more than happy to help. Please feel free to pass along your case number and we would be happy to look into this for you. We are always here to help! - Therm-a-Rest Social Team

@Thermarest NOPE. I wouldn't recommend any of your products to anyone. my thermarest has defective bales and is one big balloon. went to web page, filled out form, sent it, got an automated email and then never heard back. I will not be buying ever again

@JeremyGottfried Hi There, we apologize for any frustration! Our team respond to cases in the order they are received and someone will be in touch with you soon via your case. If you would like to provide your case number(s), that would be helpful for our team. Thank you!

@Thermarest Hey y'all, I bought a mondo king pad and it was defective from the factory. I've filled out the online warranty form twice and left a voicemail and haven't gotten any answer from the company. Pretty sucky to spend hundreds on a defective sleeping pad. Please respond!

@FamousRob instructions: youtube.com/watch?v=9Vl70P… - We hope this helps! 2/2

@Thermarest A friend of ours is now doing a major hiking journey in France with a broken Xlite NXT, after it failed without due cause. He now has to do over 300 miles with a leak… are you able to do anything about this?

@FamousRob We're sorry to hear about your friend! Since they are currently located in Europe, they can reach out to the local distributor for their region for assistance: msrgear.com/international-…. If they would like to try a repair on the trail, they can refer to this video for 1/2

@reallynicerice Thanks for reaching out! We see that you have been working with our team on this request and a replacement pad is being sent to you - we understand that overnight shipping fee's can be frustrating, but we are only able to offer complementary ground shipping for warranty 1/2

@reallynicerice replacement items. We apologize for any inconvenience this has caused! If you are interested in purchasing overnight shipping, please email us via your current case thread. - Therm-a-Rest Social Team 2/2

@kaihendry Unfortunately, we do not have any double pads at this time. That said, we do make some awesome Coupler Sheet Sets that can be used to pair two of our pads together to facilitate a similar sleep situation. You can shop for them here: thermarest.com/search?q=sheets We hope this helps!

@Thermarest do your mattresses come in a double size for couples?

@BengalsOrDie1 getting the 15 ounce spec from?" 2/2

@MartyMorissett3 @Thermarest Several websites show 19-21 ounces depending on size. Where are you getting the 15 ounce spec from?

For a quilt that packs just a little bigger then a Nalgene bottle and that is just under 1 pound (15 oz to be exact) It's very impressive how it managed to keep me nice and toasty at -4C. @Thermarest Vesper -6C geni.us/vesper20

@BengalsOrDie1 You can find all of our specs for our products under the "Tech Specs" tab on the product page on our website: thermarest.com/quilts/fast-an… . We hope this helps! RT @BengalsOrDie1: "@MartyMorissett3 @Thermarest Several websites show 19-21 ounces depending on size. Where are you 1/2

@MartyMorissett3 Vesper -6C geni.us/vesper20 " 2/2

@MartyMorissett3 Thanks so much for your review of our Vesper Quilt! RT @MartyMorissett3: "For a quilt that packs just a little bigger then a Nalgene bottle and that is just under 1 pound (15 oz to be exact) It's very impressive how it managed to keep me nice and toasty at -4C. @Thermarest 1/2

@bccarlso Of course!

@Thermarest Awesome, thanks.

@Thermarest Are the gray compression sacks that come with bag/quilts waterproof?

Desert camping done right. 🌵⛺ Learn more secrets to winter camping in the desert at the 🔗 below. ow.ly/aFRh50QkSWH