U.S. Bank

@izaiah_alicea Hello, Izaiah. Thanks for commenting. We appreciate your feedback. If you'd like to share additional details about the Zelle option within the app, please don't hesitate to send us a DM. We're happy to address any concerns you have. Warm regards. ^Heather

I feel like nobody talks about how flawed the Zelle portion of the @usbank app is

@KaraDianne Thank you for taking a moment to reach out to us, Kara. We understand the frustration caused by your long hold. Please know we’re doing our best to answer every call as promptly as possible and appreciate your patience. All the best, ^Nathan

@usbank I don't think I've ever been as frustrated as I am now. I understand that queues exist, but being on hold for OVER an hour and a half is absolutely ridiculous - just to tell someone that I attempted to make a purchase at a vet's office, for my cat's visit.

@2T1R3D_515 Hello again, Joe. I understand that you have not yet received a resolution to this. We are still happy to review this with you to see how we can help. Please feel free to send us a DM with your phone number and we will gladly research this further with you. Warm regards. ^Ray

@usbank True to form. No resolution from @usbank

@usbank Hey, why are you locking down external transfers to non us bank accounts? You're not playing nice.

@2T1R3D_515 Thank you for following up on this and providing more information, Joe. We are happy to review this with you to see how we can help. Please send us a DM with your phone number and any other information that you would like to add, and we will gladly reach out. All the best. ^Ray

@usbank It does not help, Ray. I'm an account holder that routinely makes transfers from my account. Today, all transaction attempts fail, and your customer service doesn't help the situation.

Thank you for taking a moment to reach out to us. We understand the frustration this situation has caused. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us a DM with your name and phone number and a Social Media Ambassador will reach out to you directly. We look forward to speaking with you. Take care, ^Nathan

@usbank thanks for canceling all my accounts after trying to make a purchase with my credit card. Didn’t receive a confirmation text or nothing, come pay day my checking account was frozen, and then you guys close all my accounts with no explanation Your risk department is a joke

Hello. We understand you are having trouble using the transfer services online. Please try these troubleshooting steps: clear all cache, cookies and history on your current browser. Then delete any bookmarks/favorites for the website. You can also test another browser. For the mobile app ensure your phone is up to date with the latest operating system and our app is at its most recent version. If the issue persists, please turn off your device for about five minutes and try again. For active troubleshooting assistance, you may call Online Support at 800-987-7237. Kind regards, ^KT

A year later still have the same problem

Thanks for reaching out and sharing what happened. Fraud-related concerns can be unsettling, and we want to help you take the right next steps. If the missing funds are from a U.S. Bank account, please contact the Fraud and Disputes Intake team at 877-595-6256, available from 8 a.m. to 9 p.m. CST, seven days a week, to file a claim. If the funds were taken from an account at another bank, we recommend contacting that bank directly to report the activity. You can also visit usbank.com/security for tips on protecting yourself from fraud and identity theft. If you’d like help getting connected with the fraud team, send us a DM with your name and phone number and we’ll be glad to follow up with you. Best regards, ^KT

@usbank I'm trying to report possible fraud, and your fraud department, is ironically, committing fraud by being inept to assist in this matter, ...as they're getting paid to fight fraud. ...no seriously...you can't make this stuff up... Hippies broke the millinials, now they're on some ...crusade...🤳🏻

Hello Jeffrey, thank you for taking a moment to share your feedback. We understand it is less than favorable, and certainly don't want a longtime customer to feel the way you do currently. We would be glad to speak with you directly and offer our help in any way possible. Please send us a DM with your phone number. Once we receive your contact information, we will reach out to you directly to further assist. Kindly, KC

Hey @usbank. Thanks so much for cancelling my credit card after 20+ years due to inactivity. I have been dealing with CANCER and didn't notice the email you sent telling me to use my card. Never late. Told nothing they can do. Horrible customer service

Hello, Michael. We understand that you are unhappy with the service that you received at our branch in Rio Rancho. We never want a customer to feel this way and appreciate the opportunity to discuss your experience further. If you would like to speak with us about the matter further, please send us a DM with any details about your visit. We'd love to learn more and help in any way that we can. All the best, ^Tevin

@usbank Wow. Just ridicoulously incimpotent employees at your Rio Rancho location. Must be hiring the very, very, very bottom of the barrell over there.

Thank you for following up. We understand you have have recently had a secured card closed and are seeking the refund of the security deposit. Please note that a cashier's check for remaining balance will be mailed two billing cycles after the last transaction has posted. If it has been longer than this, or you would like to discuss your experience in greater detail, please DM us. We will be happy to follow up and assist in any way we can. Kindly, ^RB

@usbank And they deactivated my “secured” credit card for me using it to build my credit because us bank didn’t like how I used MY card? And still have yet to give me my money back

Heyy at @usbank you spend a lot of efforts in the community that’s cool and all but I’m tired of waiting 2 plus hours on the phone each time I call. Can you spend some money there?

@RealPeopleduke Hello, Duke. We understand that you are having issues sending us a DM. If you cannot get the message to send, you can send us an email at askusbank@usbank.com. Include any details about the situation as well as ref# 70989 and we will reply there. Kindly, ^Tevin

@usbank I just wrote ya, it won’t let the message through

@usbank is probably the worse bank in America ‼️‼️#Stamped

Null is like digital gift wrapping, Ryan. It helps to conceal our surprise. In all seriousness, we know how important it is for these notifications to be accurate and apologize for the missing information. If you would like to DM us some information on what triggered this notification, we will be happy to share it internally for review. We appreciate the heads up, and look forward to hearing from you. ^RB

@lavanyadeepak @usbank 😂🤭

What did I order? 🤔

@ConstitutionVio That is our 24-Hour Customer Service number, Skylar. Feel free to send us a private message as well, if you have additional inquiries. Take care! -Katii

@usbank That’s not an official number now is it ?

@usbank see the phone number in California and the Hemet branch on Florida treated my account as tho it was GitHub’s and changed from my initial opening account to Digital Services, Dashboard, Meta and Metadata and ASPX was on it this I didn’t authorize please investigate

@BigNoTheTrucker @Chase @BankofAmerica Hi Nolan. Records reflect we have spoken with you today to review the matter further. If you have additional questions, feel free to reply on our DM thread. Kind regards, - KC

@usbank @Chase @BankofAmerica In this situation what do you do for your customers? After this current situation I have faced I am thinking of switching banks.

Thank you for sharing this information with us. We can see how frustrating this would be. We are happy to review this with you to make sure that your experience is heard. Please feel free to send us a DM with your phone number and time zone if you would like to discuss this further. All the best. ^Ray

Talked to a case specialist today who told me tough shit. I said thanks for helping someone steak $5k... her response.... you're welcome.... cant make it up @usbank

Hello. We appreciate you taking the time to reach out to U.S. Bank. We are concerned about your comments and welcome the chance to learn more. To discuss your comments in more detail, please send us a direct message with your name, phone number, time zone and any additional information you would like to share. Once we receive your contact information, we will reach out to you directly. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. We look forward to hearing from you. All the best, ^KT