ASTRO Support

The ASTRO Support Twitter is temporarily offline as we build and refine our social support experience. For troubleshooting, warranty services, and all other support-related inquiries, please submit a ticket with the ASTRO Support Team at astrogaming.com/support

@VmVortex @ASTROGaming Hit up our Support Team at astro.family/agsup and they will gladly assist!

@ASTROGaming @ASTROSupport so uh what should I do about this?

@TheFordedgeArmy @ASTROGaming Hit up our Support Team @ astro.gg/AGHELP

@ASTROGaming my headset is only working through 1 ear help me

@Jawnsky_ @ASTROGaming Drop us a DM with your most recent case number and we'll get a replacement AG1 Cable out to you from our Support Team's stock

@Jawnsky_ @ASTROGaming Which cable, specifically, are you after?

@DankNoscoper420 @ASTROGaming Try hard resetting your A20 Headset by simultaneously holding down the EQ Button + Game side of the Game/Voice balance on the A20’s right ear cup for 15s. If your headset is still unable to be powered or charged, please submit a support request at astro.gg/AGHELP

@jearbear09 @ASTROGaming Try hard resetting your A20 Headset by simultaneously holding down the EQ Button + Game side of the Game/Voice balance on the A20’s right ear cup for 15s. If your headset is still unable to be powered or charged, please submit a support request at astro.gg/AGHELP

@TristanGautschi @ASTROGaming Hard reset your A50 Headset by simultaneously holding down the Dolby Button (Button between Power switch and EQ switch) and Game side of the Game/Voice Paddle on the A50’s right ear cup for 15s. Drop us a ticket if you continue to have trouble: astro.gg/AGHELP

@sedoster @ASTROGaming Seems to be an account bug in our hosting system - the order is still active but no longer displaying on the user end. I've alerted our ecommerce team with a bug report! Apologies for any confusion this has caused in the mean time

@sedoster @ASTROGaming As a fellow gamer, I definitely understand the frustration of the wait and apologize for the delay!

@sedoster @ASTROGaming Just checked on the inbound stock and we're currently scheduled for a replenishment of White A40 + MixAmp M80 systems the week of the 25th. You should receive an additional email with tracking information once this part of your order has shipped.

@sedoster @ASTROGaming What is your most recent case number with us? I'd like to check on the status of your cases in our queue! (update by EOD on Monday)

@DiligentLife @ASTROGaming If this is not your issue then please reply with your case number here.

@DiligentLife @ASTROGaming From your Instagram post, you seem to be describing that your MixAmp is connected via USB to your Xbox. The MixAmp utilizes the USB connection for voice chat, not just power, so you would not have voice input on your PC if connected to your console.

@ExplodingXMango Hi Mango, Logitech's new distribution center has had trouble keeping up with orders and restocking several of our products, and we sincerely apologize for the delay. Please DM us your shipping address and I will arrange a replacement microphone from our bulk Support Team stock.

@EmoWolfG0D @ASTROGaming Apologies for the mix up! Reply directly back to your support tech to update them on the situation and they will gladly get this corrected for you.

@TonyMelts @ASTROGaming Looks like this shipment notification email sent late, as the tracking is correct for your order delivered Oct. 31. No worries, you aren't being charged again. I've pinged our web team to check why the email was delayed. Thanks for the heads up!

@iloqun @ASTROGaming If your support ticket was submitted successfully then you will have received an email response from one of our support techs. Each response has the case number included in the subject line

@iloqun @ASTROGaming All good! It should be saved in your email history if you do a search for "ASTRO Gaming" :D

@iloqun @ASTROGaming Hey Logan, what's your case number!