CustomerSure

☝ FYI ☝ We don’t post here (although we do reply to questions). We do post a steady stream of whitepapers and hands-on customer experience improvement advice on LinkedIn though, so please do follow us there! linkedin.com/company/custom…

@FrontApp Thanks for the shares! ❤

@CustomerSure So, TL;DR - If you have unanswered reviews, it's time to roll up those sleeves and get replying. ✍️ If you need some inspo, head to Front Page where we've got real examples and templates to get you started: frontapp.com/blog/how-to-re… 7/7

#ThatFeelingWhen someone compliments you and you just 😐 (give us a break, it's been 15 months since we've had real in-person interactions) If you're needing a refresher on how to reply to positive feedback, read on 👇 🧵 1/7

Congratulations to @CustomerSure who have been voted the overall winner in the Top 10 Contact Centre Software and Technology 2019 awards. callcentrehelper.com/call-centre-so… via @callcentrehelp

Harnessing customer feedback for business success @customersure @GuyLetts hubs.ly/H0gQHLm0

Harnessing customer feedback for business success @customersure @GuyLetts hubs.ly/H0gQHJ80

How to reduce customer complaints sensibly and sustainably bit.ly/2RMrAQl via @customersure

Why most companies miss the biggest financial benefits of customer feedback – read the brand new guest post by @GuyLetts of @customersure ijgolding.com/2019/02/27/why… #CX

"Five places to source great customer feedback" callcentrehelper.com/places-source-… 🦄

If your CX efforts live by this one rule, they won’t ever miss the mark by much… customersure.com/the-golden-rul…

Some excellent words on Call Centre helper about how CX Benchmarks help your business[*] callcentrehelper.com/reasons-why-be… [*] CX Benchmarks do not help your business.

If your customer’s trousers were on fire, you’d reach for a fire extinguisher, not conduct a risk assessment, right? Right? 😲 customersure.com/blog/customer-…

Harness customer feedback for business success @CustomerSure @GuyLetts hubs.ly/H0gpCrh0

Here’s how to make the most of sharing customer feedback with your advisors… 💁‍♂️ buff.ly/2EQyPA9 💁‍♀️

@Valued_Stephen Always a pleasure!

Great to catchup with Chris from @CustomerSure they really do care about the people they work with

Really enjoyed our chat about CX improvement in the Water Industry Journal… ♥

OK, it’s no "Bird Box", but our CX Metrics video guide is still praised by the critics[1]: buff.ly/2REGdtz [1] Film critics who also happen to be CX improvement experts

Complaints… A rare gift! 🎁 But maybe… Also an under-appreciated one. 😐 Find out how to handle complaints like a boss: buff.ly/2MnKSct 💥

Your 5-step approach to effective post-call surveys: buff.ly/2G3lUPD