General HelpHub

Hello @DontWorryWho__, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

Hello @DontWorryWho__, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

@DontWorryWho__ Hello @DontWorryWho__, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Hi @Matalan I have been trying to return an item online for ages because it says item can't be returned in store. I have checked every section of the returns site but can't seem to see anything on how to return homemaker items

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

@MeltzerPredicts Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!” If you want it more

Still nothing from @Matalan !

Hello Charlotte, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number, tracking number and phone number we connect you with an agent who can assist. Thanks

@xCharSeamanx Hello Charlotte, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number, tracking number and phone number we connect you with an agent who can assist. Thanks

@Matalan please can you help me. Order was supposed to be delivered yesterday. Tried tracking and it says the number doesn’t exist and the tracking page fails to load.

@Shannon_WalkerX Hello Shannon, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

@BoothBev93425 Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

@Matalan It won't let me send it.

@Matalan you email me constantly to leave a review bug the link never works 😡

Hello Sindysees, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

@sindysees14804 Hello Sindysees, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Hello @jemschofield, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

@jemschofield Hello @jemschofield, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

@Matalan brand new coat purchased in November. Washed it last week following instructions and the outer material is now thin and ripping. £60 down the drain and you don’t sell the coat anymore. Consumer Rights means I should be able to return but I have zero faith.

Hello @itslisaj1, we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the issue raised. Please follow back and DM your order number and phone number we connect you with an agent who can assist. Thank you

Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

@SilentSlipper Hi there, apologies for the inconvenience caused. Kindly follow back so we can assist you further via DM. Thank you!”

@Matalan As I can’t get in Touch with customer services or an easy access on email from your website (😵‍💫), what’s the actual size of this product? In fact, the majority of your products! 😮‍💨 matalan.co.uk/home-accessori…

@lucemiles_ Hello Louis, thank you for reaching out kindly follow back and DM your order number and email address we would like to assist you

@Matalan hi I’ve just placed an order but realised I’ve sent it to the wrong address. I’ve got next day delivery on it, can I change the delivery address/cancel order please