Geoffrey Help

@MargoYoung Hi, thanks for bringing this to our attention. Please send us a DM so we can look into this for you - Leanne

@GeoffreyHelp you have sent a letter to a policyholder regarding a change of address to MY address, which is incorrect. I have battled your IVR, which only wants to talk to policyholders, and am now having a very painful conversation with one of your agents. Please message me.

Please be aware of fake accounts. We will only contact customers from @GeoffreyHelp on X in response to queries or complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @GeoffreyHelp or visit geoffreyinsurance.com/contact-us/

@natstar10 Hi Natalie, please can you try and DM us again including the policy number so we can try and assist you further - Kirsty

@GeoffreyHelp can someone please contact me as I can't DM you. I received a refund cheque for my late mother's policy which I returned requesting the payee name be changed and have heard nothing since. Thanks.

@happy_jack67 Hello, thank you for contacting us. Please direct message us with your policy number so we can advise you on the next steps - Rachael

@Krissywright82 I need some more information on what the complaint is about so I can help you is it in regards to claims or your insurance policy - Rachael

@Krissywright82 Hi Krissy, I have followed your account. Please include your policy number in the direct message so we can locate your insurance policy - Rachael Rachael

@kwd_1980 Hi @kwd_1980 Confirmation of insurance will be sent to the Motor Insurance Database within 7 days of inception or renewal and it can take up to 10 days for your details to show on MID. Thank you - Rachel Rachel

@GeoffreyHelp how long should it take for my vehicle to show as insured on the MIB website after I’ve taken out insurance with you? It’s been insured since Saturday and still showing not insured on there.

@frec4medic Hi, I'm sorry to hear you have been struggling to get through to our customer services team. Please drop us a DM with your policy number so we can assist you further - Kirsty

@BethShouler Hello Beth, I have clicked to follow again. Please attempt to direct message us again - Rachael Rachael

@GeoffreyHelp It still won’t let me DM you

@GeoffreyHelp hiya. Just had an email to say my insurance has finished but have had no renewal reminder or offer (which also apparently has my no claims info). Can you clarify why?

@BethShouler depending on your preferences. If you'd like to send us a DM we can take a look into your policy further. Thank you - Rachel Rachel 2/2

@BethShouler Hi BethShouler, We notify of the renewal around 21 days before the date of the renewal so that it gives our customers plenty of time to contact us to either accept or decline the renewal before it goes ahead. We send invites via email, post and in your self service centre 1/2

@finmentalkg Hello, thank you for contacting us. I have now followed you to allow you to direct message us. Please send us your policy number and I will check your level of cover - Rachael

@GeoffreyHelp I can't get through on your line for existing customer (car insurance) is additional cover required to drive in France. Cant DM you as not verified

@KittyPersil Hi Kitty, please can you DM us your policy number so we can assist you further - Kirsty Kirsty

@GeoffreyHelp Hello, Just had email saying I'll be charged £20 as my card had expired, therefore my auto renew payment didn't work. This is a really poor way to treat loyal customers. Being quite old now, I've had many policies auto renew with numerous companies- you are…

@Msupac123 Hi Supac123, I am sorry to hear you are unhappy with the service you have received. Please send us a direct message with your policy number and we will assist you further - Rachael Rachael

@GeoffreyHelp I am having the absolute worst time with company. 3hours on the phone only to go around in a complete circle. NEVER use this company for your car insurance

@faisal_shab Laura 2/2

@GeoffreyHelp hi. Do you accept hire and reward policy from different provider if one has social domestic with you? Thanks

@faisal_shab Hello Faisal_Shab, We do accept NCD from a Private insurance for a car or van if its less than 2 years old. If you want to check if we can accept the NCD you are referring to you can call our sales team on 0808 196 1526 who will be happy to discuss this with you thanks - 1/2

@bobbyclarke_13 Hi you were unable to message us due to X's new settings on direct messaging. I have now followed you which will mean you can now direct message us - Rachael

@GeoffreyHelp what’s the point in a help page that doesn’t accept messages? #UnbelievableGeoff

@joannehodgson Hello Joanne, If you want details about your policy you can email us at Social@geoffreyinsurance-bisl.co.uk with your policy details and we can look in to this further thanks - Laura

@GeoffreyHelp Hi, I had a claim earlier this year. How does this affect me with regard to the questions asked when applying for insurance. It was after an unknown car had damaged mine in a car park.

@MancDunc Hi MancDunc, I'm sorry to see you are unhappy with the premium offered for this years renewal. If you wish to discuss this further with us, please DM us your policy number - Kirsty

@GeoffreyHelp My renewal quote. Are you having a laugh?... 🙄 Almost tripled... No thanks.