Jason Littrell (h/h)

Full conversation on the Hospitality Strategy Lab podcast. Thursday.

His guest philosophy: people work hard for their money. Every detail from ambiance to plating has to justify the decision to dine out. Classic hospitality is more important now than it's ever been.

Dan Hart went from one restaurant in 2008 to seven locations today. His playbook is simple, but most operators won't do it. 🧵

Episode 18 of the Hospitality Strategy Lab is live. "Building a Business your Staff and Customers Love" with Dan Hart of Hart Alliance. Listen here: pod.co/hospitality-st…

"People aren't just dining out anymore. They need a compelling reason to leave their homes." Classic hospitality, done consistently, IS the reason. Dan Hart on why the fundamentals are the differentiator right now.

Most restaurant operators treat staff culture like a nice-to-have. Dan Hart treats it like the business model. He's at 7 locations. I think he's right.

Last month: 80+ personalized outreach messages, 36 prospects, 6 real replies, 2 discovery calls. A year ago I was sending maybe 5 emails a week. Consistency is the whole game.

Generosity is a strategy. Untracked generosity is a leak. If you can't tell me what you comped last Thursday, you don't have a comp system. theopswire.substack.com/p/day-018-comp…

Good operators work hard. Great operators build systems that work when they’re not watching. That’s the difference between doing math at 2am and getting your weekend back. ASM Command helps you turn repeatable ops work into systems. What system would buy you 10 hours a week?

New episode tomorrow. Dan Hart grew Hart Alliance from 1 restaurant to 7. His take on building a business your staff AND customers love is worth 45 minutes of your Thursday. Hospitality Strategy Lab, Ep 18.

Where does ASM Command data live? In your CRM. Not ours. We build on infrastructure you control. If you turned us off tomorrow, everything stays. Your data is yours. Full stop.

Built a shift note system that flags comps,86s,and VIPs. The bots read yesterday's log and output a 5-bullet pre-shift brief. I never hired. I built instead. Hospitality stays human. Ops stays automated.

Kevin Pedeaux's percentage-rent model at St. Roch Market is the smartest landlord-tenant arrangement I've seen in hospitality. Aligned incentives. Wild concept.

Client texted me "I had 3 discovery calls this week and didn't book any of them myself." That's the whole product.

The average bar loses 2-5% of product to waste nobody logs. That is $800-$2,000/mo gone. Today's One Op: the waste log nobody keeps. theopswire.substack.com/p/day-017-spil…

Client runs four locations. His system sent follow-ups, review requests, and reactivation emails overnight. Across all four spots. His feedback: "I forgot it was even running." That's the goal.