Commerce Commission

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We’re challenging Contact and Nova, two leading providers of bundled energy and broadband services, to stop pricing without GST, which shaves 15% off the headline price displayed to customers.

Today we’ve published our draft 2024 report into the performance of Telecommunications Disputes Resolution (TDR), assessing how well it’s serving the needs of Kiwi telco users. ow.ly/4nXA50U2yOo

We partnered with Consumer NZ and asked their expert testers to put a selection of WiFi routers through their paces. We found that some broadband companies now provide devices as good as off-the-shelf options.

We are consulting on newly updated Broadband Marketing Guidelines to further strengthen the ability for Kiwis to compare and choose the best service for their needs. comcom.govt.nz/regulated-indu…

Our latest Measuring Broadband New Zealand report is out which includes, for the first time, performance results of Starlink’s deprioritised service – showing it delivering speeds close to its standard service for a lower price. Go on, check it out here 👉 ow.ly/sC5p50TtPQJ

We are requiring mobile network operators to make it easier for Kiwi consumers to compare coverage between providers, and to exit without penalty if they run into coverage problems.

Yesterday our Grocery Commissioner spoke with TVNZ about the introduction of mandatory customer complaint reporting and a challenge to the major supermarkets to improve their pricing accuracy and refund policies. Watch the full interview here: 1news.co.nz/2024/08/15/kiw…

Our latest Annual Telecommunications Monitoring Report released today highlights an increasingly competitive broadband market in rural New Zealand – illustrated by a new interactive map revealing detailed coverage and connection information.

Wellington High Court yesterday hit Foodstuffs North Island with a $3.25 million penalty for lodging anti-competitive land covenants at three Lower North Island sites, with the purpose of blocking competitors.

Ahead of the removal of the ARFT, we let fuel operators know we were watching to check if they would do the right thing by Kiwis motorists. We’re pleased to see they did, with prices dropping, as they should have, by 1 July. See our Focus Report, published today, for more detail.

We are consulting on the potential to reduce hundreds of millions of dollars a year in costs to New Zealanders using the Mastercard and Visa payment networks – affecting nearly all consumers and businesses.

Stop settling for less with your mobile provider! Find out if your provider is really looking out for you by checking our monthly customer service rankings. 🌟📱 ow.ly/eG0R50SBV4J

Do you, or someone you know, have a home phone? ☎️ Most modern home phones need power to work. Have you got a plan if the power goes out?💡Check out our factsheet or contact your telco provider for more information: ow.ly/iRzv50SmSNz

Big win! We've hit pyramid scheme promoter Shelley Cullen with a record $5.9M penalty! 🚨💰 83% of worldwide participants lost money while she boasted "I'm the biggest scammer out there." Read more here: ow.ly/USJr50SpHSp

Interested in becoming a volunteer? We would love your help in measuring Aotearoa’s broadband performance: measuringbroadbandnewzealand.com

We have released our latest broadband monitoring report, which shows performance results for Spark’s 5G wireless broadband service for the first time. You can view the report here: ow.ly/VM8q50SoLwL

We need your help in making our website more user-friendly! Please help us by completing our survey: ow.ly/vOv450SeZkx 📋

We've filed criminal charges against Kiwibank for allegedly breaching the Fair Trading Act and overcharging more than $7 million for fees and interest rates in relation to home loans, credit cards and overdrafts, impacting over 36,000 customers: ow.ly/msNr50SeZjQ

Our latest analysis of fuel monitoring data shows retailers are quick to put fuel prices up in response to rising costs but are slow to lower them. In a healthy and competitive market, consumers should see cost changes reflected promptly at the pump! ⛽