Neil Tully

@EnglishHeritage why am I paying membership annually when your sites aren’t open.

@BBCPanorama please don’t forget about Dads who are primary carers too? We have the same challenges #WFH and juggling caring responsibilities. #Autism #family

@virginmedia That’s worked out really well so far…

@NeilTullyRE Hi Neil, really sorry about that. If you're not happy with the outcome of your complaint, please call our team on 0345 454 1111 so we can escalate the complaint further, in line with our Code of Practice (virg.in/comcop) ^RH

@virginmedia what would you say to agents who close #customer #complaints without resolving them? It’s happened 3 times now 😡

@virginmedia I requested a full refund of all funds I have paid to virgin as you were unable to provide the service I was paying for. I don’t receive any offers, just told no. Complaint gets closed or promised call back that never happens

@NeilTullyRE Hi Neil, we don't use the same cables as Sky, as this is a separate network under OpenReach. We use our own cabling, and network to provide the service. If you were experiencing poor speeds, this may have been due to other factors. What did the team respond with on your case? ^RH

@virginmedia Not a chance. Your engineers said they had used @skytv cables@that were already in place. Lazy and the root cause of my poor service.

@virginmedia Your engineers used old @skytv cables when installing my service in April/May. This affected service speeds. After test, you couldn’t provide speeds, so I opted out of contract at no cost. If your engineers had used Virgin equipment, we wouldn’t be having this chat

@NeilTullyRE I'm really sorry to hear that. Are you able to advise on the reason for the complaint, we may be able to assist from here. Alternatively, you may find it easier to text our team on +44753 305 1809 ^RH

@virginmedia I wasn’t given any resolution option despite raising same complaint 4 times. I can’t escalate to #CISAS as complaint not open over 8 weeks. No way of tracking complaint as account closed. Promised callbacks, no one does. Put on hold forever, 35mins today, until I give up

@NeilTullyRE Hi Neil, I'm sorry you feel that your complaint hasn't been resolved after being closed. Are you able to expand on the basis of your complaint so we can do our best to assist further? What was advised in the resolution correspondence? ^RH

Is @richardbranson happy for @virginmedia agents to close #customer #complaints without #resolution? Never received such poor #CustomerService

@BBCNews Bet the power is back on by Monday in the South!! #stormarwen left thousands without power for weeks in #Northumberland

Strong winds from Storm Eunice hit UK tearing down trees, damaging buildings and leaving thousands without power bbc.in/3BvXs45

⁦@NT_Gibside⁩ #ignite

#RSPBBigBirdwatch A trio of Goldfinches who visit my garden regularly. Usually about 15 of them

@N_landCouncil Do you allow residents to have open fires in their back garden at this time of year?

We are all set up for the 2016 Great Veterans Debate @MiningInstitute in Newcastle @NSUdebating @NorthEastTweets @DW_YorksNE Please RT

One of @NTForwardAssist best photographs proving that you can wait hours for a bus then several will arrive at the same time!

25000 people leave the UK Services every year; All have developed a vast range of skills, trades and competencies. thelistuk.com

Physical touch makes you healthier. Studies show that massages, hugs, and hand-holding reduces stress and boosts the immune system.

If you want to succeed at #photography, you have to practice, practice, practice. Failure follows prevarication.

When you fly in your dreams, psychology says that you have a desire to express creativity & break out of your normal life.

Keeping Veterans Busy Helping Other Veterans! #PTSD #Cook2Give forces.tv/12519884 @JulieDenton007 @SLForwardAssist @NTCouncilTeam