Owners Direct

We’ve packed up and moved to our new home: @HomeAwayUK If you have an existing Owners Direct booking or a traveller account, don't worry – you can log in to HomeAway right away with your existing credentials. So, come on in… homeaway.co.uk

@lorraine111 Hi Lorraine, apologies for the delayed response. Please PM us your details when you can. Many thanks.

@OwnersDirect still no response, nowhere to stay, no refund and say to PM them yet can't. Worst company I've ever had dealings with. Ruined my family's holiday and they're not bothered in the slightest.

@lorraine111 Hi Lorraine, we are very sorry to hear you've had a bad experience. Please PM us with your reservation ID and the property ID number so we can look into this further for you. Many thanks.

Absolutely appalled by @OwnersDirect customer service. Holiday 17th August and accommodation has been sold yet won't arrange an alternative or a refund. First week of holiday ruined as no idea what to do for our second week. Do not book with them ❌❌❌#useless

@jadinearnold Hi Jadine, please send us a private message that includes your contact details and a brief outline of your query, and our team will be in touch. Many thanks.

@OwnersDirect Please can someone contact me, I have tried numerous of times, I need to speak to someone! Who can I contact, that isnt the basic number please?!

@DeirdreThiru We have now followed your account and you should be able to send through a DM. Thanks!

@OwnersDirect I am unable to send the DM to you

Poorest customer service award goes to @OwnersDirect Are they going bust? Withholding customers money now for past one month. Worrying times! #holidays

@HeathThe Hi there, thank you for your patience. So we can look into this for you, please send us a private message that includes the property ID number and your reservation ID. Many thanks.

@LindaTh73047789 Hi Linda, we're sorry to hear this. We'll look into this for you and we will update you as soon as possible. Many thanks.

@OwnersDirect - bitterly disappointed to be sharing this but I will never use your platform to book another villa EVER!!! Disgusted that I am out of pocket £83 having booked a villa online for it to then be cancelled (not by me) although I’m the one who has lost money - DISGRACE

@alisonabrady Hi Alison, we're sorry to hear this. Do you still require assistance?

@OwnersDirect your site is a mess. Stop deleting my property. I cannot respond at the moment... frozen!

@Sharjones33 Hi Sharon, thank you for your patience. Do you still require assistance?

@OwnersDirect How do I contact you I am trying to change some information on my listings and cannot find the place to edit it.

@greghacon Hi Greg, we're sorry to hear you are disappointed with the service you have received. So we can follow this up with the owner directly, please send us a private message with the property ID number and your reservation ID. Many thanks.

Disappointed with the immediate follow-up from the owner of #RomaIncantata @OwnersDirect who wished us to amend or delete our online review after 2-night break in #Roma #Italiano We graded the beautiful apartment as 4/5 but the owner emailed to state this would damage his status!

@RJLW Hi Robert, take a look at the lovely properties we’ve found for you, here: bit.ly/2l0UbDl You can alter the search criteria using the filters at the top of the page. Enjoy booking your perfect getaway!

Anyone know of good accommodation in North Cornwall for week 27/28th July that will take a dog and 4-5 people with an enclosed garden? Would be very grateful as the one booked has been cancelled @JBandpartners @crwcornwall @cornishhorizons @OwnersDirect

@AquaEliteSarah Hi Sarah, we're really sorry to hear this. So we can look into it for you, please send us a private message that includes your property ID number. Please also provide a contact telephone number and our team will be in touch to assist you. Many thanks.

@Gin_ny Hi there, we're sorry to hear this. Please can you DM us with further details so that we can assist you Many thanks.

@pinkpeartree Hi Rachel, we're sorry to hear this. Please can you DM us with your property ID number so that we can assist you? Many thanks.

@OwnersDirect at least 6 phones calls 30 mins or more. Natalia could not help me, transfer me to a supervisor, acknowledge my issue or ask a supervisor to call me back. 6 properties wit OD and thinking of cancelling all 6!!!

@boardas Hi Chris, thank you for passing this information on. So we can assist you, please send as a private message that includes your contact details. Many thanks.

@LAGUSCELLO Hi Peter, a member of our team will be in touch with you directly within the next few days. We apologise for the delay and thank you for your patience. Many thanks.

@LAGUSCELLO Hi Peter, we do apologise for the inconvenience caused and for your experience. Our team are currently investigating this and will get in touch with you directly. Many thanks.

@HKay584155 Hi there, we're sorry to hear this. If you require further assistance please DM us with your details including the property ID number and reservation reference so that we can look into this for you? Many thanks.

@EmmaVillas and @OwnersDirect are a shocking example of bad practice and poor customer service. When we asked to change or cancel our holiday more than four months in advance, we found ourselves locked into a contact that has left us £1700 out of pocket! Never again!

@LAGUSCELLO Hi Peter, you can contact our team directly via live chat here: bit.ly/2FcesO3 Many thanks.