@virginmedia Hello - what is your complaints phone number please? The one given on your website just takes you to a main list of options and complaints isn't one of them. Thanks.
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Penny (she/her)
48.6K posts
Penny (she/her)
@PennyBlogs
Mum to LittleMissC, MasterC & TubeStopBaby. Crochet addict, radio lover, tea drinker, WI member, train spotter, board gamer, podcaster & Ladybird book collector
Beds & St Albans via Yorkshire Entrou em Şubat 2009
2.8K Seguindo3.2K Seguidores
@giffgaff right - it’s now been 25 hours since I contacted an agent and still no reply. Will you please finally chase this. Relevant numbers were in a DM earlier today. Phone ordered on 1 Dec and still not dispatched. Customer service abysmal.
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@AlisonBagley1 hello - are you the same Alison Bagley who wrote the article about the leak at the warehouse and O2/Giffgaff phone delays as a result? If so & you want a follow up loads of us are still waiting and getting rather angry. Apologies though if you’ve finished for Xmas
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@giffgaff DM Sent with order number and case reference number. The fact that no one from giffgaff will respond to any general questions about delivery of these phones publicly is very very poor customer service
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@PennyBlogs In order to investigate this further, please send your case reference number in a DM. - giffgaff Megan
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@giffgaff phone ordered on 3rd December as a gift for my daughter. Delayed delivery, told it would be despatched by Friday. Still no notification, order still showing as processing. Generic copy and paste replies from agents. Terrible attitude to customers.
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@giffgaff … would be dispatched yesterday. Told we would have an email or text by midnight. Nothing. I (like many others) travel next week. I need that phone. I ordered in plenty of time. You have my money. I have no information from you at all.
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@PennyBlogs Hi Penny, we understand how frustrating this must be for you. Have you reached out to our agents about this? - giffgaff Megan
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@giffgaff And initially giffgaff were telling us not to reach out unless we wanted to cancel our order. Just to sit tight and trust you. I need my phone. That’s why I ordered it for next day delivery on 1 Dec. Since then I’ve been patient. My patience has now worn out. We were told they…
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@giffgaff still waiting for replies to my questions from yesterday. Phone ordered 1 Dec. Not dispatched yesterday as per giffgaff’s promise on the 18 Dec. Where is my phone and those all the other customers are waiting for? Why won’t anyone communicate with us?
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@giffgaff I am not asking you to discuss personal information I am purposefully asking general questions. Asking for information that you should be supplying all customers. I haven’t chased an agent because until term ended today I have been far too busy. Where are customers phones?
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@PennyBlogs We can't access your account or discuss your Personal information over X. When you're ready, please send us a DM with your case reference number from your agent inbox, so we can check into it for you. - giffgaff Gavin
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@giffgaff ordered a phone from you on 1 Dec. Supposedly in all this absolute fiasco phones would be dispatched by today at the latest. It’s now gone 8pm and still heard nothing. This isn’t going to happen is it? Going to be stuck with no means of contact over Christmas. No time
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@giffgaff I have asked questions that refer to multiple customers here. You are avoiding them. Just to clarify my questions: Are all phones being dispatched today as per your email of 18 Dec? Why are your Comms so poor? What happened to cause the delay?
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@giffgaff Please answer my questions. I’m the customer here. I’m not supposed to be having to waste my time chasing you. You have my money & I don’t have what you’ve promised me in exchange. Are all phones going to be dispatched today? Why have you not communicated with us? What happened?
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@PennyBlogs Hi Penny. Oh dear, we understand that's a concern. Have you reported this to an agent via your online account?
- giffgaff Gavin
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Hey @TheOfficialJVS Fancy helping out a load of @giffgaff customers that have been left high and dry by them please? I’m local and happy to go on @BBC3CR to talk about it.
Penny (she/her)@PennyBlogs
@giffgaff ordered a phone from you on 1 Dec. Supposedly in all this absolute fiasco phones would be dispatched by today at the latest. It’s now gone 8pm and still heard nothing. This isn’t going to happen is it? Going to be stuck with no means of contact over Christmas. No time
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First place? Don’t your customers who have been inconvenienced at least deserve that basic information? Planning to get trading standards involved on Monday as this is now fraud.
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And now, at a time of year when people need to travel, want to contact family and friends, we look like being left high and dry. You’ve had my money now for three weeks. I was expecting a phone next day. Why? Why has your customer service been so poor? And what happened in the
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Well thanks for nothing @sainsburys I was stuck in your car park for about an hour in the end with a young child and other drivers getting aggressive, driving down the wrong side of the road at my car and no one from the store came out to help or control the situation at all.
Penny (she/her)@PennyBlogs
Still here @sainsburys
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