Ruth Kleinpell

#Mindset #Success #SuccessMindset #MindsetMatters

Happy to serve as a Gold Sponsor for the National Conference for Nurse Practitioners in Acute Care with @AprilKapu as keynote @VanderbiltNurse @VUDeanJeffries

Deep breath in, deep breath out. No matter how busy or overwhelming life feels, we can choose to slow down, notice and make the most of life's precious everyday moments. Join us #MindfulMarch actionforhappiness.org/mindful-march

This man was the ranch owner, & his daughter brought him among his horses so he could be surrounded by his friends in his final moments. Every being should know a loved one pass away rather than disappear without explanation.

You are always one decision away from a different life

We can never really know what it’s like to walk in each other’s shoes. But, we can listen and show empathy Image: instagram.com/allontheboard

Most change initiatives don’t fail in the plan - they fail in what leaders don’t notice. I want to reflect on a new Manfred Kets de Vries article: “You look, but you don’t see: leadership & the paradox of perception,” for leaders of change. It reinforces that change initiatives are rarely governed by the “visible layer” (methods, metrics, milestones, RAG, governance, etc). These may appear “under control” while the most decisive forces remain under the surface: anxiety, fear, grief, resentment, rivalry, shame. What is labelled “resistance” may be self-protection; “alignment” may be passive compliance; “clarity” may be premature closure. Leading change is not only about implementing the plan but reading the emotional system the plan is landing in. The article’s core idea is that “seeing” is an active leadership discipline, needing patience & humility. Change is less likely to be derailed by technical error than by psychological blindness: familiarity is mistaken for understanding, data for perception & analysis for awareness. Curiosity must override certainty. Certainty is seductive, signalling competence, control & momentum. It also shuts down sense-making, especially if people are anxious. Curiosity keeps leaders open to contradiction & surprise. It reframes “what’s going wrong?” into “what’s being protected here?” & slows premature action. We should use ourselves as instruments of "seeing": noticing what others evoke in us & treating it as data rather than noise. Feeling bored, confused, irritated or anxious in a meeting can be data about what’s happening relationally (avoidance, unspoken conflict, dependency, power etc). How can leaders of change put on leadership glasses & see more clearly? 1) Build regular reflection time into change efforts (e.g., before key decisions & after difficult meetings) so we can notice patterns rather than just react. 2) Ask, “What emotion is driving this?” & “What might people be protecting?” to look beyond stated positions. 3) Use our own reactions as data: treat our feelings as signals to explore what’s happening in the relationship or group before pushing ahead. 4) Replace certainty with curiosity by framing early conclusions as “working theories,” then test them with questions like “What doesn’t fit?” & “What else could be true?” 5) Practise humility out loud: admit what we don’t know yet, invite challenge & revise our view openly so the system learns that learning is safe during change. Too often, we look but we don’t see. “Seeing” means practising an enhanced kind of leadership: paying attention to human dynamics beneath surface data; making space for what doesn’t fit; holding tensions, contradictions & uncertainties & staying open to the unexpected. What becomes visible to those who practise “seeing” often determines whether change becomes movement rather than just motion. The article in @Medium: @manfred.ketsdevries_62226/you-look-but-you-dont-see-leadership-and-the-paradox-of-perception-6d36b64966ba" target="_blank" rel="nofollow noopener">medium.com/@manfred.ketsd….

We need each other more than ever 💕🌍 Join us for Friendly February and take action to boost your relationships and be a good friend to others actionforhappiness.org/friendly-febru… #FriendlyFebruary

It’s okay if something is taking more time than you thought Image: instagram.com/hugging.museum

Happier January - Day 1: Find three things to look forward to this year actionforhappiness.org/happier-january #HappierJanuary

Be the type of person who crosses paths with another and makes their day better Image: instagram.com/newhappyco

Want to have the best year ever? Try some of these tips! 🥳

Introducing the Sleigh380. Santa's going long-haul this year! Merry Christmas from Emirates. 🎅🎄🎁

As you pick out presents this year, remember - your presence is one of the greatest gifts you can give Image: instagram.com/headspace

Working this weekend as the medical physician - the best part by far is sending patients home for Christmas 🎄🥰

For when you're writing your letter to Santa this year. #upturnedmicroscope

"My name's Lorraine. I'm 72. I work the fitting rooms at Goodwill on Hampton Street. Hand people numbered tags, make sure they don't steal, fold the clothes they leave behind. Most people don't talk to me. I'm just the woman sitting on a stool counting hangers. But fitting rooms tell secrets bathrooms won't. Like the girl, maybe 14, who tried on the same prom dress four times over three weeks. Never bought it. Just stood in front of the mirror, took a picture, left crying. Fourth time she came, I said, "That dress loves you." "I can't afford it," she whispered. "It's $18. But that's my lunch money for two weeks. My mom doesn't know I'm even thinking about prom. We can't afford those things." I bought the dress. Told her someone returned it, it was damaged, she could have it for three dollars. She knew I was lying but took it anyway, sobbing into the scratchy tulle. Started watching others. The woman trying on interview suits, choosing the one with the stain because it was cheaper. The elderly man measuring his waist against pants, putting back anything that actually fit because smaller sizes cost more. The mother swapping tags between kids' jackets when she thought I wasn't looking because her son needed a winter coat and she only had money for a spring one. I started doing things I could definitely get fired for. Swapping price tags. Marking things damaged when they weren't. "Finding" coupons that didn't exist. Telling people items were part of a sale I'd invented five minutes earlier. Cost me nothing, it was Goodwill's money, not mine. But it cost people their dignity to walk out without what they needed. Then corporate audited our store. Found pricing discrepancies. Traced most to fitting room transactions. Called me in. "Lorraine, you've been changing prices." "Yes." "Why?" "Because your computer says a winter coat is worth $15. But to a mother who's watching her son shiver, it's worth everything. So I make the computer wrong." Expected to be fired. Instead, the auditor, young woman named Rachel, was quiet for a long time. Then, "My mom used to shoplift from Goodwill because we couldn't afford even thrift store prices. She got arrested. I was eight. That arrest record kept her from getting jobs for years. We stayed poor because she tried not to be poor." She closed her laptop. "I'm not reporting this. But teach me. Teach me which prices matter." Rachel created "Dignity Pricing." Stores can now reduce prices at point of sale based on customer need. No questions. Fitting room attendants trained to recognize when $5 is the difference between someone having a coat or not. Started at our store. Now it's sixty-three Goodwills nationwide. That girl wore her prom dress. Graduated. Comes back every year on prom season with dresses to donate. "For girls like me," she says. I'm 72. I count hangers in a fitting room that smells like mothballs and other people's lives. But I've learned this, poverty makes you choose between needs. And sometimes, the cruelest choice is walking away from something that fits because a computer says you can't afford it. So I make the computer lie. In the name of dignity. Because no one should stand in a fitting room mirror crying over $18 they don't have. Not when someone's sitting right there who can fix the price tag and fix the world, one dress at a time." . Let this story reach more hearts.... . AI Image is for demonstration purpose only. . Credit: Grace Jenkins

What’s one of the best tips for longevity? Kindness! The best body hack around 🤗🩷 Thank you @DrKerryBurnight for sharing your expertise with our community Follow us for your daily dose of positive inspiration, or sign up to our newsletter via the link in our bio to access to our free programs and resources. 📚 We‘re here to help you make your life and the lives of those around you a happier, kinder place to be. 🌈 actionforhappiness.org

As a guys who’s spent his life coaching and trying to mentor young men from 18-23 this is an awesome lesson. I hope I have been able to get this across to my boys

"My name's Hank. I'm 66. I deliver propane to homes. Rural routes, farms, folks off the grid. I fill their tanks, check connections, drive to the next house. Most customers just sign the slip, barely look up. I'm just the propane guy. But last February, during that brutal cold snap, I noticed something at the Miller place. Pulled up to fill their tank, gauge showed empty. Completely dry. In 15-degree weather. I knocked on the door. Mrs. Miller answered, three kids bundled behind her in coats. Inside the house. "Ma'am, your tank's bone dry. How long you been without heat?" "Four days." Her voice was steady, but her hands shook. "Bill's due Friday. We're waiting on my husband's paycheck." Four days. Three kids. Fifteen degrees. "Ma'am, I'm filling it now." "I can't pay until" "I'll mark it as a delivery error. Computer glitch. Nobody'll know." She started crying. "Why would you do this?" "Because those kids are wearing coats inside." I filled their tank. Checked the furnace. Made sure heat kicked on before I left. Drove away thinking about what I'd seen. Kids doing homework in winter jackets. A mom choosing between heat and food. Started paying attention different after that. The elderly veteran whose tank was at 10%, he was rationing, keeping one room warm. The single dad whose payment was two weeks late, he'd been burning firewood he couldn't really afford. I started doing something I shouldn't. When I saw someone struggling, someone who'd run out, someone rationing heat—I'd add 50 gallons. Mark it as "meter calibration" or "pressure test residual." Small amounts. Enough to get them through. Did it eleven times that winter. My boss noticed the discrepancies. Called me in. "Hank, we're showing extra gallons delivered but not billed." I told him the truth. Everything. He stared at me for a long time. Then said, "My daughter was a single mom once. Chose between heat and groceries every winter. I wished someone had helped her." He didn't fire me. Instead, he created something, "Warm Hearts Emergency Fund." Customers could donate. We'd match it. Use it for families in crisis who couldn't afford propane. But here's what broke me, Mrs. Miller came to our office in May. She'd gotten a better job, caught up on bills. She handed me an envelope. Inside, $200. "For the next family. The one you'll find in February, four days without heat, trying to be brave for their kids." She grabbed my hands. "Hank, my youngest has asthma. Four more days in that cold... I don't know if..." She couldn't finish. Last winter, the Warm Hearts Fund helped 23 families. Not with handouts, with heat when they had none. With dignity when they felt broken. And here's the thing, other propane companies heard about it. Started their own programs. Now there are "emergency heat funds" in six states. But the moment that destroyed me happened last month. Got a call to deliver to an address I recognized, the Miller place. Mrs. Miller answered. "Hank! Come in, please." Inside, warm, kids doing homework at the table, laughing. She handed me a check. Full payment, plus extra. "For the fund. But also..." She pulled out a drawing her youngest had made. Stick figure man with a propane truck. Caption in crayon: "Mr. Hank, my hero." "She asks about you every winter. 'Is Mr. Hank making sure people are warm?'" I'm 66. I deliver propane to houses nobody notices. But I learned this- Cold doesn't wait for paychecks. And no child should do homework in a winter coat inside their own home. So if you deliver anything, oil, propane, firewood, and you see someone struggling, someone empty, someone rationing, Find a way. Mark it wrong. Call your boss. Start a fund. Do something. Because heat isn't a luxury. It's survival. And the difference between freezing and living shouldn't be whether your paycheck arrived on time. Be the reason someone stays warm." . Let this story reach more hearts.... . Ai image is for Demonstration purpose only . Credit: Mary Nelson