SunPower

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SunPower to acquire Sunder Energy, strengthening our leadership in the U.S. residential solar market. 🌞 Learn more: investors.sunpower.com/news-releases/… #SunPower #SunderEnergy #SolarEnergy #CleanEnergy #Growth

@e_rahk Can you please send me a direct message with your solar project information, including your first name, last name, phone number, and email address?

@SunPower I did but they told me they could not help me and I needed to send an email for tech support for making sure my Wi-Fi is connected. Since I don’t have at least system they said they don’t offer over the phone tech-support.

@SunPower you stop providing support as soon as somebody pays off their solar. I can’t access technical support to connect my sunpower system to my Wi-Fi. No way to do it through the app and there is zero tech support? All I want to do is connect to and monitor my system. #solar

@JarodLilly Hi Jarod Lilly, please send us a DM with your account and contact information and we would be happy to help.

@SmokeyShorts Hi Smokey Shorts, we received your DM and responded requesting your account info so that we may assist you. At your earliest convenience please provide your info and we will submit it to our Escalations Team for review and follow up. Thank you for bringing this to our attention.

@In9uja @jasonyonehiro @SunPower Also, @SunPower, you said to DM you, which I did. But then no response.

Hello @SunPower - My system has panels & battery(ies) installed but has not been fully completed & switched on. Sunpower told the installer to halt work weeks ago, amid installation, presumably due to your Chapter 11 situation. This is a leased system. You have $50K worth of equipment on my house, but I’m stuck paying PG&E a lot of $ for power, as we intentionally made our house all-electric. I need to know very soon whether or not the lease will be taken on by another company. In the meantime, I will need to be made whole for excess PG&E charges. I know this situation sucks, but we’re in contract with you and you’re not fulfilling your end. Thank you.

@fullstackizzy We recommend SunPower Financial Services. Reach them at: sunpowerfinancing@sunpower.com Phone: 877-354-2629 Monday-Friday 7am - 7pm CST

@SunPower My wife has been trying to reach your customer service for 3 days now and cannot get a hold of anyone. We are having a billing issue since you made changes to our account. I need someone from the billing department to assist us to avoid late fees.

@SmokeyShorts Hi Smokey Shorts, thanks for reaching out to us. We're sorry to hear that things haven't met your expectations. Can you please message us with your information? We'd like to help.

@jasonyonehiro @SunPower well, i have the panels and batteries and mostly all hooked up. but require a final step with the city and then they can basically come back and finalized the wiring and such and turn it on. but yeah, i have the most expensive parts on my property.

@stripeass123 Thank you for reaching out. I am so sorry to hear that your experience with our company has not met your expectations. I will follow up with your case manager to provide you with an update regarding your case.

@SunPower Sunpower a 9 alarm dumpster fire . Look at all those post . Of poor service.

@TheWardTeamRE Hi! We see a specialist is still working to assist you with your open case. We have added your comment to your case for your case manager to review. You can expect them to follow-up with you within 24-48 hours.

@SunPower You continue to disappoint. Earlier today, I was told: “Apologies regarding the matter. I will coordinate with the appropriate team so that they can reach out to you and provide you case progress/updates.” No update. No coordination. Nothing.

@mbboling Hi, Mitchell. Apologies. We are experiencing high volume of calls. For your reference, you may continue to call 1-800-786-7693. We are open from Monday to Friday, 6AM - 7PM Pacific Time and we extend our services on Saturdays from 7AM - 4PM Pacific Time.

@SunPower On hold for two hours? Unacceptable! Now that it’s at the top of the hour, a voice robot just came on to tell my wife that the office is now closed, and hung up. AFTER HOURS? She was on hold for TWO HOURS and you hung up on her!

@ParkviewFDCPS Hi there! For your inquiry, please contact (833) 514-1858 during office hours.

@SunPower Sent

@spwrsol @SunPower your new portal won’t accept my information. Your phone line says my phone number is not connected to an existing account. Great service. Hold times on the phone are ridiculous.

@handcsdad Hi Michael Simpson, please send us a direct message with your account and contact information and we will happily look into this on your behalf. You can also open a case using the Help Center in your mySunPower app. We look forward to talking to you soon.

@SunPower system hasn’t worked correctly for over two months, keep getting excuses and not solutions, I’ve called and talked with agents only to get “We are working on it!” Not able to see if system or battery is working, have been told panels are working, nothing about battery!

@TheWardTeamRE Apologies regarding the matter. I will coordinate with the appropriate team so that they can reach out to you and provide you case progress/updates.

@jasonyonehiro @SunPower We started this process last November so that we could have the summer months to generate. I could have had a baby by now. This has been a bad joke.

@sunpower Still waiting for a response from you. You were escalating my case on Friday and giving me an update in 24 hours. I am losing my patience with your empty promises.

@onthebitracing We appreciate your feedback and see that you currently have an open case. We want to investigate your current issues further and have submitted it to our Escalations Team for review and follow-up.

solar panels with back-up battery system, less than two years old. System stopped working a month ago @SunPower @spwrsol , system still not working, I have been told they are trying to resolve remotely, how long is reasonable before sending someone out and actually fixing system

@TheWardTeamRE Hi TheWardTeamRE, please send us a direct message with your account and contact information. We'd like to help look into this on your behalf and have a specialist follow up to provide you with an update. We look forward to talking to you soon.

@SunPower our relationship has not started on a good foot. Electric company sent their approval to generate to you on 7/8.

@caliclaire_ Hi @caliclaire_, we're sorry to read about your experience and want to restore your faith in SunPower. We have escalated your case for review and follow up. You can expect an update in the next 24 business hours. Thank you for your feedback and we look forward to talking to 1/2

@SunPower @spwrsol #sunpower You left us waiting 4 months for an appointment to fix our solar. Then your tech tore off our bird/pest protection. You promised to fix it and ghosted our appointment. That cost us $700 to install. Make it right.

@caliclaire_ you soon. 2/2

@Soul3nd Thank you for contacting SunPower regarding this app. Please be advised that this app was not created by SunPower, is not owned or authorized by SunPower, and is not affiliated with SunPower in any way. SunPower is aware of the issue and is actively working with the 1/2

Hi @SunPower ! A group using your name and pretending to be you in Ivory Coast created a website where somes ivoirian can invest their money to earn more ,Do you have any involvement with this company?