Vans Help

We’re here to help Monday-Friday from 8:00 AM – 5:00 PM PT. If you need help over the weekend Live Chat is available on vans.com Saturday & Sunday from 9:30 AM – 6:00 PM PT.

@JonnyQ88 We’d love to help. We sent you a DM, let’s continue the convo there.

@VANS_Europe hi guys, bought some customs but the canvas has started to fade after a couple of months, can you help?

@madisynxyz @Vans Hello, we are happy to help! Please send us a DM for assistance!

Had my first experience with a ChatGPT-like AI customer service chatbot today. First time it was extremely obvious to me at least. As expected it was complete shit and the bot contradicted itself multiple times. Yall just look like a broke ass shitty company now @Vans @VansHelp

@Benj____a Hello, we are happy to help! Please send us a DM for assistance!

@Holleynoelle Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp My order that was shipped to a closed Vans

@NA7U06 Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp the fact that you aren’t able unable to update a shipping address before your order is even processed is a failure in customer service.

@mariannb1 Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp why isn’t there an option to cancel before processing? Only after ordering I was shown the size between male and female plus what I’ve been shown after will arrive isn’t the same color. I’m not paying the shipping cost to return. If expected 2?

@emokid9963 @Vans Hi William, I sent you a DM back. 😃

@VansHelp @Vans @VansHelp @Vans very weird to tell me to message you but not reply… sick of my time being wasted!

@vans @vanshelp so my package has been sitting at label created for 4 days. Do I just sit here and wait and then you cancel my order.. wtf. Get it together!

@emokid9963 @Vans Hello, we are happy to help! Please send us a DM for assistance!

@Vans @VansHelp so got an email stating my shoes are lost by USPS.. how is that even possible when USPS never got them. I’m also confused why no one will reach out and I can’t get with anyone. Total shit show. Over it!

@artypantsonfire You should be able to send us a message now! 😎

@VansHelp I would but I don’t have the permission to message you.

@VansHelp what’s up with these brown lowpros pictures on urban outfitters? Are they obtainable? I can’t seem to find them anywhere

@Alisha_kateXx @Vans Hello, we are happy to help! Please send us a DM for assistance.

@EddyTravesty Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp I have been wearing Sk8 Hi exclusively for years. Last pair I got though has some kind of finishing problem and a rough seam causing pressure and blisters over MTP joint at base of big toe. Hoping it's a one off issue since never had any problem with a pair before

@shasharkk @Vans Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp incorrect item received @Vans

@corbatararo Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp Is there a reason that chat can't transfer me to a live agent or when I call it says you're closed at 9:54am pacific on a Wednesday?

@martizzlee Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp do y’all do returns? My vans checkered platform shoes are detaching! I got them for Christmas

@_DumbAsh_ @Vans Hello, we are happy to help! Please send us a DM for assistance!

Hey @VansHelp @Vans any help repairing a shoe?

@coasterkyle We’d love to help. We sent you a DM, let’s continue the convo there.

@VansHelp will the Skate lo be coming back ?

@astallasalogan @Vans Hello, we are happy to help! Please send us a DM for assistance!😃

@Vans @VansHelp

@Vans can somebody please help me with my online order? i asked to change my shipping address within two minutes of placing my order and i'm being told it's not possible. i've been supporting my favorite skating brand for the past 2+ decades... please, i just want resolution.

@AlishaDeluca Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp hello I bought my husband a pair of Atwood DX Black shoes and the rubber sole is coming apart from the canvas upper part after only wearing 2x. Very disappointed. These were his wedding shoes!

@AdiL23429362 Hello, we are happy to help! Please send us a DM for assistance!

@VansHelp i order shoes from vans date 1/11/2024 but still i didn't receive my order even I didn't get my order I'd so please tell where is my order i am india