Zookal

@GeorgiaWesten Please send us a private message of your details, (name and email address) or kindly contact us on (02) 9053 4660, or email contact@zookal.com so we can look into this for you. thank you. We are looking forward to hearing from you- Lara, Zookal Customer Care Team

@C_N_Robertson Thanks for reaching out and we apologize for not getting back to you sooner. We checked and the order shows as delivered. auspost.com.au/mypost/track/#… Please let us know if you need any help and we are here to assist. We appreciate your patience on this. Best, Lara

@C_N_Robertson That's great to hear! We are happy that you have received your order. We value your business with us and we can't wait to have you back. Please do not hesitate to contact us back if you need any help! Stay safe!

@Zookal Hey Lara. Thanks for getting back to me! I got in touch and received support from Gryn (prompt & helpful - pass on + feedback) and who noted it was being dispatched. I received it yesterday ✌️ Cheers.

@meg_zadow Thanks for the good feedback. We do have ongoing promotions that you all can enjoy. Click on this link. textbooks.zookal.com.au/pages/discount… We'd love to assist you all with your purchases. Best, Monica Zookal Customer Care Team

How could someone possibly go from trying to call out alleged mansplaining, to mansplaining the alleged mansplaining, to being obscenely sexist in such a short timeframe?! This behaviour is unacceptable every day of the week and is not welcome in this community *block*

@nicejobbuddy Hi there! We can definitely help you out, could you please start with your email address? One of our agents can then reach out and provide further assistance.

@epicskeptical Hi Xanthe, we're sorry to hear that you have had a disappointing experience. Could you please provide us with your order number? Once we've got that we would be more than happy to provide you with an update or refund.

@zookal thank you for nothing. An order I placed early February has not been received to date. Been contacting your offices the last three days to find out why I haven't received my order but you want to blame the courier.

@parisba Hi Paris, we'd like to apologise for the delay with our response as we have been experiencing a high number of enquiries. An agent of ours will reach out to you shortly, and will also be launching an inquiry with the courier to locate your parcel.

@parisba Hey Paris, if you could please provide us with your order number here, we will then be able to investigate further with the courier.

@marietrbovic Hi Marie, thank you for your tweet. We're sorry to hear that you did not enjoy your experience with us. One of our agents has just reached out to you regarding your order. Please look out for their email.

@Hergrim Hi Jonathan, thank you for your feedback! We're happy to hear that you received great service from our team members. Unfortunately, due to complications caused by COVID-19 our publishers have been hit with immense delays and we're truly sorry your order was not fulfilled

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A new online platform launching in Australia is giving university students the chance to make some extra cash by helping high schoolers with their homework ✏️ @NathanTemp7

Brightpearl & @ShopifyPlus helped @Zookal revamp their entire ecommerce operation... in JUST 50 DAYS. That's more than TWICE as fast as standard implementations bit.ly/3f8HoIH Story via @multichannelmerchant #DTC #Digitalrevolution

@Gemkinso Hi Gemma, We have rectified the issue and you should be able to DM us now. Thank you

@Zookal Apparently I can’t - there’s no option on your page and typing in your handle directly returns the message “you cannot message this account”

@Zookal please stop using FastWay couriers. They have 'attempted' delivery THREE times now and still haven't been able to figure out how to use the doorbell. I just want my textbook :(

@aimee_maree Hi Aimee, Unfortunately we still haven't been able to locate any incoming communication from you. Kindly send me an email on Dan@zookal.com Thanks

@aimee_maree HI Aimee, We are unable to locate any incoming emails from you. Can you please send your order number in reply to this tweet and we will call you ASAP. Thanks

@aimee_maree Hi Aimee Maree, Please DM us your order number so we can get in contact with you.

@aimee_maree @booktopia Hi Aimme Maree, Thank you for reaching out again. If you could kindly DM us your order number i will be able to get in contact with you to address your query ASAP. Thanks

@abzybrah Hi Abzybrah, we are sorry to hear you haven’t been able to get in contact with us. Could you kindly DM us your order number so we can look into this ASAP for you. Thanks

@Zookal Rubbish customer service. Spent 30 minutes trying to contact you over a book that is late. You wont be in business much longer given this poor service.