NPR Help

@RaoulRod @aronczyk For your Overcast q, we're going to take a closer look at this. You should still be getting the Plus episodes before the non-subscriber episodes - we're going to look into this and we'll write back once we have more info!

@nprhelp @aronczyk Thanks for the information! Those promos probably shouldn't be included IN THE MIDDLE of the "Ad free" podcast subscribers are paying for :) They should be something mentioned as part of the regular podcast or at the end (just a suggestion)

@aronczyk and @nprhelp Why are ads showing up in the middle of Planet Money+ podcasts at all (especially since they are ads FOR Planet Money+)? Also, why do the “Plus” versions of the Planet Money and The Indicator podcasts drop AFTER the Non-Plus feeds are available?

@RaoulRod @aronczyk We appreciate the feedback about the promo messages, which we're sharing directly with the Plus team for consideration.

@RaoulRod @aronczyk For your second question, can you please let us know which episode(s) you are referring to and which podcast app you're using to listen? The Plus version of Planet Money should drop before the non-subscriber version.

@RaoulRod @aronczyk Hi @RaoulRod - the promos you hear are meant to be a heads up to subscribers about content they can expect to hear on the show while also giving non-subscribers a taste of what they can expect with PM+. We appreciate your patience while we strike a balance between the two!

@SakuraRockX4 @DarianWoods Hi @SakuraRockX4 - can you please DM us and let us know which podcasts you're not getting episodes for?

@DarianWoods @nprhelp Looking forward to the reply😯

@puxxled @NPR @nprnews Hi Nicholas, we are aware that the hourly national newscast is currently truncated in the app and are working on a fix. The 5-minute newscast should be back soon! We apologize for the inconvenience!

@nprhelp @NPR @nprnews Chrome seems to provide practicable access to the latest untruncated Hourly News stream. The Android NPR apps exasperatingly fail me. @nprhelp @nprnewa @NPR npr.org/podcasts/50000…

What the hell happened to the NPR Android app? I can't find the 5-minute hourly News podcast! @npr @nprnews Send help!

@HarryMudd15 @johnstempinNPR Hi @HarryMudd15 - you should have your 5 minute newscast back soon. We are doing some system maintenance this week which is why you're only seeing the 3-minute one. Thanks for listening!

@Jenn_Boepple Hi there, we believe you may have checked the app during the short window of time between when the subscription and non-subscription versions of the podcast were released. Please let us know if you're running into issues accessing the episode, and thanks for listening!

@nprhelp pchh is only available b via subscription on Apple Podcasts this morning

@DulcetTone @NPR If you have more questions, please submit to: help.npr.org/contact/s/cont…

@DulcetTone @NPR Hi @DulcetTone, we really appreciate your feedback. While the design has changed, you can still find all the features from the NPR News app that you used, with more to come. More details on where to find those features that moved here: npr.org/about-npr/1150…

#protip always localize your @NPRone when you travel! It’s so worth it!!!

@HellsKatoot @waitwait @nprfreshair @petersagal Hello! This should now be resolved. Please let us know if you have any issues.

@krantikarisurma @planetmoney If you're still running into issues after trying these steps, can you please send us a DM with a detailed description of the issues you're running into? Any screenshots will help. Thanks!

@krantikarisurma @planetmoney Hi Prerna, thanks for contacting us. If you haven't yet, can you please try visiting plus.npr.org > Account > Podcasts > "Set Up" by Planet Money? From there you should see a link to enable you to setup your Planet Money+ subscription in Spotify.

@planetmoney I signed up for Planet Money plus but can't seem to add it to my Spotify feed. Can you please help? Thanks!

@Jenn_Boepple @pchh Hi Jenn, we are aware of the issue described and have reached out to Apple to take a closer look. We appreciate your patience while we investigate. In the meantime, you should be able to listen to the non-subscriber episode via npr.org. npr.org/2022/10/17/112…

@nprhelp once again the latest episode of @pchh is subscription only on apple podcasts

Fan of the NPR Politics Podcast? You can now listen to the show each day on YouTube! Listen to today's episode here, and subscribe to get the latest episodes when they drop: n.pr/3SID5rQ

@ctoutdoors06355 @nprpolitics Hi Richard - you should see the October 3 episode up there now - let us know if you're running into any issues.

@nprpolitics Podcasts aren't making it to the npr website. Last one shown is September 30.

@samisuspicious @planetmoney @NPR Hi Sami, thank you for taking the time to report this. We have shared your note with the consumer products team at NPR to take a closer look. We will write back once we have more information.

@jk2445 @planetmoney @NPR @Spotify Hello, we were unable to reproduce the issue you describe. Are you still running into problems? If so, can you let us know which episode(s) are giving you trouble?