Trustpilot

@JyotiJaisw6067 Hi Jyoti 👋 We're currently experiencing technical issues with the forms on our website. Please be assured that our technical team are looking into these and they will be rectified ASAP. Thanks.

@Trustpilot your case submission system is broken while my business is under a coordinated fake review attack. No response, no action. I have been getting a lot of fake 1 star reviews. Even though not a single customer is unsatisfied from us. trustpilot.com/review/hexiumn…

@Lionwoman95 Thanks for the suggestion! We'll make sure that it's passed on to our colleagues here

@Trustpilot Hello, ¿would you take into suggestion filter opinions by country instead of language?

Email: How many stars would you give? Me:

@Blued133 @TrustpilotUS Hi there 👋 Please can you send our colleagues at @TrustieSupport a DM with your ticket number and/or email address so we can investigate this further? Thanks.

@TrustpilotUS @Trustpilot Why can't my authentic review be published whereas I sent you the documents proving I've done business with that company?

@eastangliaac Hi there 👋 If you send our colleagues at @TrustieSupport a DM with your ticket number and/or email address, we'll be happy to investigate this further. Thanks.

@Trustpilot do you actually have any real life humans available to speak to?

@Eleonoraart1975 @EU_Commission If you share your email address or case/ticket number, we’d be happy to look into this more and provide further details as to what happened. Thanks!

@Trustpilot — is this DSA compliance?My Temu reviews were removed right after Temu replied to them. No specific explanation. Only generic templates and threats to restrict my account.DSA requires transparency in content moderation. This looks like censorship. @EU_Commission #DSA

@Eleonoraart1975 @EU_Commission Hi 👋 we understand it's frustrating when reviews are taken offline - this can happen for a no. of reasons & tends to be when we've found a potential breach of our guidelines (e.g. the use of aggressive language, multiple reviewer accounts registered to the same IP address, etc)

@pcgamerswin Hi there 👋 thanks for getting in touch. Our Content Integrity team can certainly assist with this if you get in touch by filling out this form: trst.pl/42hUEXc. Thanks!

@trustpilot This a-hole has spammed the same review on my old business page (Thecloud.org.uk) , even though my business shutdown years ago after my son died to suicide. He's cut and paste the same review to thecloud.net page as well. How do you not pick up copy paste BS ? When a business owner flags a review, it should be hidden until a decision has been made. Glad I'm not running my business any more, or a-holes like this could just ruin me with their unhinged BS!

@WhySooSeriously We're sorry to hear about this. Our Content Integrity team can certainly help out with this if you get in touch by filling out this form: trst.pl/42hUEXc. Thanks!

@Trustpilot My business was attacked by our competitor. They bombed us with 1-star reviews. How do I solve this? The pattern is very unusual — they posted many 1-star reviews in just one day. How can we handle this fairly? I will sue you to the local authorities

@Trustpilot wtf ? i can't login with google

@Abhishek_040905 @Atmosfunded If you share your email address or case/ticket number with our colleagues at @TrustieSupport, we’d be happy to look into this more and provide further details as to what happened. Thanks!

@Abhishek_040905 @Atmosfunded Hi 👋 we understand it's frustrating when reviews are taken offline - this can happen for a no. of reasons & tends to be when we've found a potential breach of our guidelines (e.g. the use of aggressive language, multiple reviewer accounts registered to the same IP address, etc)

@THEGOODSHEqe Hi there 👋. Accounts can be blocked when someone seriously misuses our platform. Our Content Integrity team can take a look at what's happened and help out if you get in touch here help.trustpilot.com/s/contact-us. Thanks!

@RyanDavid178003 @TrustieSupport Hi 👋 Trustpilot does not allow businesses to pay to remove reviews. Paying for Trustpilot's services does not give businesses an advantage in hiding feedback and you can read more about this in our Help Center here: help.trustpilot.com/s/article/Can-…. Thanks

@Trustpilot @TrustieSupport so unless you’re paying, you’re basically ignored. It all just feels like it’s about money, not integrity. Do better. (3)

@Trustpilot I’m genuinely puzzled by your moderation system. Why are so many obviously fake or misleading reviews allowed to remain even after reporting? Conversely, genuine honest reviews are removed or flagged. This feels completely backwards.

@CVpn132839 Hi Craig. How can we help?

@Trustpilot Do you only reply to certain people ? I'm still waiting for a reply from December

@RyanDavid178003 @TrustieSupport If you see something on our platform that may seem off, please report this to our Content Integrity team here: help.trustpilot.com/s/contact-us for further investigation. Thanks! (3/3)

@Trustpilot @TrustieSupport

@RyanDavid178003 @TrustieSupport a dedicated team of experts focused on investigating and addressing misuse, tools that allow both consumers and businesses to flag reviews that breach our guidelines, and a whistleblower function for anyone who spots fraudulent activity to report it. (2/3)

@RyanDavid178003 @TrustieSupport Hi Ryan. We have 0 tolerance for fake reviews and take extensive measures to protect our platform from them. This includes automated detection technology that scans for and removes fake reviews (1/3)

@haruvincitomnia Hi again, Roberta. Can you please send our colleagues at @trustiesupport your ticket number and/or email address so we can flag this with our product support team? Thanks!

@Trustpilot Hi, thanks for getting back to me! I’m currently experiencing issues with your WordPress plugin while trying to set up the widget on a client’s site. Could you assist me here or via DM?

@latimer_carl Hi Carl. Please can you send a DM to our colleagues at @trustiesupport with your ticket number and/or email address so we can investigate this further? Thanks

@Trustpilot Hi. Your integrity team do not read what I send them. All they do is keep replying with the same automated message. Why is this?

@haruvincitomnia Hi Roberta 👋 How can we help?

@Trustpilot @Trustpilot hello! I’m having trouble reaching your support, the contact form doesn’t seem to go through. Is there a way to get assistance via DM? Thanks