Trustpilot

@JK03081988 Hi there 👋 thanks for the shout. If you'd like to share your experience(s), please feel free to do so here trustpilot.com/writeareview 🌟.

@Trustpilot Not trusted company Jacqueline van Hoef . Delivery is very long, quality of goods is not match to description in their website.For example,silk dress is NOT silk,wool jacket is NOT wool.They do not answer for the specific questions. Info for it registration is unavailable.

Jekaterina gave Jacquelinevanhoef 1 star via @Trustpilot trstp.lt/XVYdmHaBoi

@dinnerpebble @Mr_Who_is_Who Hi David 👋 Thanks for flagging this with us. Please can you send our colleagues at @TrustieSupport a DM with your ticket number and/or email address so we can investigate this further?

@Trustpilot @Mr_Who_is_Who This is a load of rubbish. A company has gone from having about 800 reviews, most negative to now having 3200 reviews in a few weeks and all are positive? You clearly don't monitor or care and I have raised this multiple times on your site

Email: How many stars would you give? Me:

@TimLeland Hi Tim 👋 We're sorry to hear about any trouble with setting up a Trustpilot account. Our support team can certainly help out with this if you get in touch by filling out this form: trst.pl/42hUEXc. Thanks!

@Trustpilot Any chance you could help me register an account?

@Mr_Who_is_Who If you see something on our platform that may seem off, please report this to our Content Integrity team here: help.trustpilot.com/s/contact-us for further investigation. Thanks! (3/3)

@Mr_Who_is_Who Tools that allow both consumers and businesses to flag reviews that breach our guidelines, and a whistleblower function for anyone who spots fraudulent activity to report it. (2/3)

@SiKing1243 Hi again 👋 We've flagged this with our Content Integrity team and have asked them to investigate further. Thanks

@Trustpilot I’ve tried that. It says an unknown error has occurred

@Trustpilot are these genuine Trustpilot reviews. Can’t find the company on your website and something doesn’t feel right.

@may_willsher You can read more about how this works and examples of documentation we accept in our Help Center here help.trustpilot.com/s/article/Why-….

@may_willsher Hi May 👋 If there's uncertainty about the legitimacy of a review, our Content Integrity team may attempt to verify it by asking the reviewer(s) for documentation that clearly shows they've had an experience with a business.

@iamdexter143 Hi again 👋 We can confirm that this reply has been removed. Thanks

@Trustpilot Review all his replies to the reviewer. It's very rude and unprofessional.

When he asks if I checked the reviews before showing him what I just bought

@FrenteVCPJ Hola 👋 Gracias por avisarnos. Hemos remitido la información a nuestro equipo de Integridad de Contenido para que la investiguen. Hi there 👋 Thanks for flagging this with us. We've passed this on to our Content Integrity team so that they can investigate further.

@Trustpilot "Website no longer exists" error for Preico Jurídicos? Site is 100% up and running. Convenient way to stop more negative reviews piling up on that 1.7 score? Fix the bug or own the soft censorship. Thanks. es.trustpilot.com/review/preicoj… preicojuridicos.com

@iamdexter143 Hi there, thanks for letting us know about this. We have flagged this with our Content Integrity team and asked them to investigate further.

@Trustpilot you allow this kind of response from a reviewer? 🤮🤮🤮

@eazyfares Thanks for sending this over. We've forwarded this onto our CI team and asked them to get back to you about this as soon as they can.

We would like to clarify that for the past 6 months we have been collecting reviews through the AFS system, which is an automated verified review request process. Because of this, it is practically impossible for us to breach any Trustpilot guidelines intentionally. Regarding the IP address concern, the only scenario where the same IP may appear is when a repeat passenger books with us again and submits another review, which can naturally happen in the travel industry. Otherwise, duplicate reviewer accounts from the same IP are not something we facilitate. Additionally, more than 350 reviews being taken offline which is very concerning for us, especially when these reviews were submitted by genuine travelers. We are fully committed to complying with Trustpilot guidelines and maintaining transparency.

We are requesting transparency from @Trustpilot regarding the removal of a large number of genuine customer reviews from our business profile. Over the past several months, many customer reviews have been removed, including reviews collected through Trustpilot’s own Automatic Feedback Service (AFS) and marked as “Verified Reviews.” Earlier, we were advised by the Trustpilot team to enroll in a paid plan of $349 and follow their recommended review collection best practices to avoid such issues. Based on this guidance, we proceeded with the paid plan and implemented the suggested process, including keeping eazyfares.com+83************@invite.trustpilot.com in BCC when communicating with customers so that Trustpilot could send review invitations directly to them. However, despite following the suggested approach, the removal of customer reviews has continued. We have repeatedly requested clarification and evidence explaining why legitimate reviews — including AFS verified reviews — were removed. Unfortunately, we have not received a clear explanation from the team so far. Recently, we had a Google Meet call with the Trustpilot team where we again requested clarification regarding these issues. During the discussion, we were informed that 350+ reviews had been removedfrom our account. When we requested the team to share the details of those reviewers so that we could ask them to confirm their experience directly with Trustpilot (as all reviews were from genuine customers), we were informed that this data could not be shared. We then suggested that the Trustpilot team themselves reach out to those reviewers to verify whether the reviews were genuine. However, we were informed that they do not provide such assistance. Due to these ongoing concerns, we remain very confused about the situation. Additionally, we recently discovered that our account has been flagged, which has added further uncertainty. As a business that values genuine customer feedback, we believe platforms that host reviews should maintain transparency and fairness in how reviews are handled. We respectfully request Trustpilot’s senior management and Content Integrity team to review this matter.

@Numinousviews Hi Charlie 👋 thanks for the shout. Reviews can be flagged by businesses, consumers or by our software when they break the rules. We can provide a bit more context as to what's happened if you share your ticket number & email address via DM with @trustiesupport. Thanks

@ckcapitaluk_ Hi there 👋 Thanks for flagging this with us. Please can you send our colleagues at @TrustieSupport a DM with your ticket number and/or email address so we can investigate further?

Hi @Trustpilot, We were already in contact with one of your team members (Mostafa) regarding our case. Around 3 weeks ago he requested some details, which we provided via email with full proof and documentation no reply yet. We followed up again last week, but it’s been almost a month with no reply. Could you please look into this?

POV: Me looking through the sales knowing I don't have to buy anyone any more gifts.

@eazyfares If you share your email address or case/ticket number, we’d be happy to look into this more and provide further details as to what happened. Thanks!

@mugu_reporter @NiceNIC_Global @spamhaus Hi there 👋 thanks for letting us know about this. Our Content Integrity team can look into this if you get in touch by filling out this form: trst.pl/42hUEXc.

These fake 5 star reviews are so obvious, @NiceNIC_Global clearly you are behind this, lol! @Trustpilot how is this acceptable, this company is adding fake reviews to try and fix their reputation as a global fraud facilitator, they are integral to Russian cybercrime! @spamhaus

@Mabe_666 Hi Mabel 👋 Thanks for letting us know about this. We'll make sure that this issue is flagged with our support team here.

@Trustpilot There are 3 National Lottery sites on your website. The top one is the Irish lottery, but it does not say in the title. The other 2 are the UK lottery, but only one has UK in the title. Some UK reviews are on the Irish lottery, mainly bad since the recent upgrade.