Chartbeat Support

Completed: The scheduled maintenance has been completed. stspg.io/l97jzycpv6z0?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/l97jzycpv6z0?u…

Scheduled (Dec 13, 2025, 00:00 EST): The Chartbeat web application and Real-Time Dashboard will be undergoing system maintenance beginning December 13th at 12AM ET for approximately 3 hours. Some sites on customer accounts will experi… stspg.io/l97jzycpv6z0?u…

Completed: The scheduled maintenance has been completed. stspg.io/yl865vjdm82w?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/yl865vjdm82w?u…

Scheduled (Dec 4, 2025, 20:00 EST): At 8PM ET on Thursday, December 4th, Headline Testing and the Today So Far pipeline in the Real-Time Dashboard will undergo maintenance for approximately 1 hour. stspg.io/yl865vjdm82w?u…

Completed: The scheduled maintenance has been completed. stspg.io/pmxd3xj17p9p?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/pmxd3xj17p9p?u…

Scheduled (Oct 29, 2025, 20:00 EDT): We'll be conducting maintenance on some of our systems for approximately 1 hour. During this maintenance period, customers may experience brief delays with our search bar in the Real-Time and Histo… stspg.io/pmxd3xj17p9p?u…

Resolved: This incident has been resolved. stspg.io/kg5n2v85zpw8?u…

Monitoring: All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers. stspg.io/kg5n2v85zpw8?u…

Investigating: Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub. stspg.io/kg5n2v85zpw8?u…

Scheduled (Oct 21, 2025, 20:00 EDT): We'll be conducting maintenance on some of our systems for approximately 1 hour. During this maintenance period, customers may experience brief delays with our search bar in the Real-Time and Histo… stspg.io/v1w4psgn31p0?u…

Completed: The scheduled maintenance has been completed. stspg.io/nmgdnv534d5l?u…

In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/nmgdnv534d5l?u…

Scheduled (Sep 18, 2025, 21:00 EDT): We'll be conducting database maintenance on some of our systems for approximately 1 hour. During this maintenance period, customers may experience brief delays. stspg.io/nmgdnv534d5l?u…