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Gartner projects $80 billion in contact center labor cost savings from AI by 2026. The savings are real. The question is whether the agents who remain are trained for what's left.

OpenAI got hit with a multistate AG probe 5 days after filing for IPO. Nvidia just announced it's entering the $200B PC processor market. Tim Cook is out at Apple September 1 — Siri now runs on Google Gemini. follow @chasmscom #AI #Tech

SpaceX IPO: $75B raised, $1.77T valuation, largest in history. Anthropic just overtook OpenAI in real business AI spend — first time ever. NICE: contact center AI ARR up 66% to $345M. Three inflection points, 48 hours. follow @chasmscom #AI #Tech

Meta cut 8,000 jobs and reassigned 7,000 more into AI-focused roles. That's not a layoff — it's the forced AI pivot playbook every large company is watching. #AI #FutureOfWork follow @chasmscom for daily tech that actually matters.

30% of service cases fully resolved by AI in 2025. Projected to hit 50% by 2027. The remaining half is where the training gap lives.

SpaceX IPO: $75B raised, $1.77T valuation, largest in history. Anthropic just overtook OpenAI in real business AI spend — first time ever. NICE: contact center AI ARR up 66% to $345M. Three inflection points, 48 hours. follow @chasmscom #AI #Tech

AI-driven traffic to retail sites is up 393% year-over-year. It converts 42% better than other channels. The AI that replaced the search bar is now replacing the first call to your contact center. #CX #AI follow @chasmscom for daily tech that actually matters.

Voice AI handled 6% of inbound contact center calls in 2024. It handles 19% today. In two years, it tripled. The other 81% still rings a human.

Bezos just raised $12B to build AI that designs jet engines. Nvidia found its way back into China through a CPU loophole. China announced a $295B plan to build its own AI stack with 80% domestic chips. Infrastructure race, all three fronts, one day. follow @chasmscom #AI #Tech

New York just sent 7 AI bills to the governor in one session: kids chatbot safety, data center moratorium, AI training data transparency, therapy chatbot ban. The regulatory window is closing fast. #AI #Tech follow @chasmscom for daily tech that actually matters.

88% of contact centers are running some form of AI. Only 1 in 4 have wired it into how agents actually work.

88% of contact centers have deployed some form of AI. 1 in 4 have actually integrated it into how agents work day to day.

SpaceX just became the largest IPO in history at $1.75T. Anthropic at $965B, OpenAI filing too — and a price war forming. Apple shipped rebuilt Siri to 1B+ devices. The AI era hit Wall Street today. follow @chasmscom #AI #Tech

OpenAI signed a $300B compute deal with Oracle. Google launched real-time voice translation in 70+ languages. SpaceX is building AI data centers in orbit. All in 48 hours. That's the pace now. follow @chasmscom #AI #Tech

SpaceX prices its IPO today at a $1.75T valuation. If it clears, it's the largest IPO in history and a live market test of whether the AI infrastructure buildout is actually worth the bet. #SpaceX #IPO #AI follow @chasmscom for daily tech that actually matters.

AI-augmented agents resolve more, handle broader scope, and work longer hours. HBR's 2026 study calls it intensification. Contact centers are calling it efficiency.

OpenAI signed a $300B compute deal with Oracle. Google launched real-time voice translation in 70+ languages. SpaceX is building AI data centers in orbit. All in 48 hours. That's the pace now. follow @chasmscom #AI #Tech

Anthropic spent last week warning AI is getting too powerful to control. Then shipped Claude Fable 5. Their most powerful model ever. They added guardrails. They shipped anyway. That's the whole AI industry right now. chasms.blog #AI follow @chasmscom

64% of enterprise CX teams ran an agentic AI pilot in 2026. Only 27% have a single channel fully deployed.

Apple paid Google $1B/year to rebuild Siri. Meta cut 8,000 jobs to fund the AI pivot. JPMorgan moved AI to core infrastructure at $19.8B. The experimental phase is over — full breakdown at chasms.blog follow @chasmscom #AI #Tech