Craig Steen

@DavidLloydUK Hey team, I’m trying to talk to someone about my membership, but nobody is answering phones or responding to chat msgs. Why is customer service still so bad so long after lockdown?

@trypewriter01 @ThievesLiberty Amen to that ! Get well soon Hattie x🥁❤️‍🩹👊

Let's all wish Hattie well, she is a powerhouse drummer with @ThievesLiberty . Hope to catch you guys later.

@LordConnaught This felt like a targeted ad on my Twitter feed 😂

White middle classed people who play wildly ahead of the beat.... looking to play in time? Want to play an 80's ballad? Look no further..... youtube.com/watch?v=gsJEMH…

@Here_Be_Frost I think I can just see HMS Mellotron from here!!! 😂

That little circle is a container ship. And on it is a musical instrument I've bought. This is "track your shipment" on a whole new scale.

@virginmedia But your Status website says there is no problem.... And I'm on the phone for the 4th time demonstrating that there is a problem with you infrastructure.

@CraigSteenATS If we have advised engineers are aware and working on it, it would be a case of waiting for this to be resolved. ^AR

Another @virginmedia outage in the Brighton area. It’s been bad all morning and now offline for 2 hours. Th b is is becoming a weekly occurrence now. What’s going on people ? #instability #broadbanddown

@virginmedia That would be the 4th call I’ve made today then to inform you that you have problems with your infrastructure, that you are not aware of. That’s not acceptable. Do better please.

@CraigSteenATS If there are no issues showing online, and you've been through all the checks please call us on 150/ 0345 454 1111 so we can look into this further for you. ^AR

@virginmedia No - zero comms from @virginmedia . Your website states that there are no known issues. Download speed is restored, but zero upload speed makes the internet unusable still. ETA please ??

@CraigSteenATS I am sorry for any inconvenience caused, have we advised a fix date? ^ AR

@virginmedia @virginmedia still unusable if you can’t transmit when using zoom! Upload speed should be 20mb. Do you have an update please ?

@virginmedia Yes virgin engineers are aware. But I had to make 3 calls to convince your support staff the problem was not on my side but on yours. This happens so frequently now.

@AnneEstellaRock Amen to that!

Bands - we are all trying to help you, but you need to help yourselves. If you’ve committed to doing something, not honouring that commitment and not communicating is NOT acceptable. You need to treat this as a business if you want to succeed. Respect every opportunity you get!🤘🏻

@stonesour So sorry for your loss guys 🖤

@stecodes True story 👍

@BC_Lostproperty Hi I left my Paul Smith messenger bag with laptop in the back of a cab at around 3:40 on Thursday 22 nd July on pick up from Old Bailey to Moorfields. Really nice older gentleman driving, from Essex. Can anyone help me please? I’m desperate! Thanks 🙏

@DrumminMuppet Yeah awesome - can’t wait to hear it buddy !

Excited (and maybe a little nervous) to be putting out some music I’ve been working on…

@GuyB_rockshow Oh no - so sorry to hear about your loss. Look after yourself and stay safe and well. We’ll all be here when you’re good and ready.

Doesn’t happen often but I have to cancel tomorrow’s Friday show. My dad passed away yesterday and I need to take some time out. Tomorrow’s artist interviews & features will be rescheduled for a future date. xx

@VeeBear Oh dear :(