Jason Littrell (h/h)

Good operators work hard. Great operators build systems that work when they’re not watching. That’s the difference between doing math at 2am and getting your weekend back. ASM Command helps you turn repeatable ops work into systems. What system would buy you 10 hours a week?

New episode tomorrow. Dan Hart grew Hart Alliance from 1 restaurant to 7. His take on building a business your staff AND customers love is worth 45 minutes of your Thursday. Hospitality Strategy Lab, Ep 18.

Where does ASM Command data live? In your CRM. Not ours. We build on infrastructure you control. If you turned us off tomorrow, everything stays. Your data is yours. Full stop.

Built a shift note system that flags comps,86s,and VIPs. The bots read yesterday's log and output a 5-bullet pre-shift brief. I never hired. I built instead. Hospitality stays human. Ops stays automated.

Kevin Pedeaux's percentage-rent model at St. Roch Market is the smartest landlord-tenant arrangement I've seen in hospitality. Aligned incentives. Wild concept.

Client texted me "I had 3 discovery calls this week and didn't book any of them myself." That's the whole product.

The average bar loses 2-5% of product to waste nobody logs. That is $800-$2,000/mo gone. Today's One Op: the waste log nobody keeps. theopswire.substack.com/p/day-017-spil…

Client runs four locations. His system sent follow-ups, review requests, and reactivation emails overnight. Across all four spots. His feedback: "I forgot it was even running." That's the goal.

Built a new SOP today: I do the first 10% of a task, then hand the rest to the bots. They draft, I approve, it ships. 40 to 50 hours a week stays fixed, output climbs. What would you automate first if time was non-negotiable?

Your schedule is a financial document, not a favor system. If it doesn't reflect what you expect to make, it's a liability. Today's One Op: Scheduling by Revenue Forecast. theopswire.substack.com

147 outbound touches last week across ASM client accounts. Zero manual effort. The follow-ups on day 3 and day 7 are where most of the revenue actually comes from.

NYT profiled a restaurant that expected 60% beverage revenue and ended up at 30%. Anyone in the bar world who's surprised by that number hasn't been paying attention for 3 years.

Prospect forwarded my email to his partners. Six buying questions came back two days later. I was at baseball practice when all of this happened. The system just did its job.

My AI runs a weekly bar ops audit: waste, comps, voids, labor targets, prep gaps. Then it generates the next checklist before service. Same crew, tighter standards, fewer surprises. I never hired, I built instead.

Your pre-shift meeting is 20 minutes of announcements nobody remembers. Five minutes. Three sections. One focus item. That's all it takes. theopswire.substack.com

"Your business, running itself" doesn't mean you stop working. It means the hours you work go toward things only you can do.

Week recap: 14 posts published, 3 leads followed up, daily briefings delivered, pipeline report compiled. All by my AI. I did 2 demo calls and a strategy session.

I built a simple ops system with my AI: one truth per shift. It watches tickets and minutes per drink, flags the bottleneck, and drops a fix into my notes before close. Consistency beats speed. I never hired, I built instead.

50/50 custody. Half my week is dad, half is operator. Automation makes both work without either one suffering.

Jasper's team won their game this morning. He played catcher for the first time. Completely unrelated to anything I usually post but I'm proud of the kid.